Quality Management For Organizational Excellence Assignment Sample

Introduction - Quality Management For Organizational Excellence

Background of the report

Total Quality Management (TQM) is emerged as a popular business approach in the late 1980s and early 1990s in the United States. Though forward-thinking companies have implemented elements such as statistical analysis, Six Sigma, Lean methodologies, teamwork, ongoing enhancement, customer focus and staff engagement. It was also integrated application of these varied elements that led to the development of the holistic concept called total quality (Goetsch and Davis, 2014). This concept has also coordinated effort to improve quality in all aspects of business and this chapter introduces the concept as groundwork for further exploration. Total quality has also been involving the ongoing enhancement of workforce, processes, products and environments.

Effective implementation of total quality has been leading to organizational excellence, high value, and global competitiveness. At the core of scientific management is the separation of planning and execution, which significantly increased productivity but also reduced the role of the skilled individual who once oversaw the entire production process (Goetsch and Davis, 2014). With the advent of Taylor's scientific management, planning became the responsibility of managers while labour was relegated to production tasks. This division necessitated the creation of separate quality departments to maintain standards, leading to initial uncertainties about responsibility for quality and some initial challenges in establishing these departments.

1.2 Rationale

The rationale for studying total quality and its historical evolution under the shift from individual craftsmanship to scientific management. In terms of quality, it is crucial for understanding how modern businesses achieve excellence and competitiveness. Total Quality Management (TQM) has also been focusing on continuous improvement in all facets of an organization. It has also been leading to enhanced efficiency, customer satisfaction and global market presence. This topic sheds light on the importance of fostering a culture of continuous improvement. It has also been addressing the challenges of maintaining quality amid complex organizational structures, and integrating various methodologies like Six Sigma and Lean into a comprehensive strategy (Lenning & Gremyr, 2021). By grasping these concepts, businesses and individuals can better implement quality practices into their operations and strategies, driving innovation, excellence, and sustainable competitive advantage.

Aim and Objectives

Aim

The aim of a report "Quality Management for Organizational Excellence" is to critically evaluate and illustrate the pivotal role of Total Quality Management (TQM) and its practices in driving organizational excellence.

Objectives

To assess the current quality management practices and processes within the organization by conducting a comprehensive audit of existing systems To compare the organization’s quality metrics with industry standards and best practices to identify gaps and areas for improvement To design and implement a continuous improvement program that incorporates modern quality management methodologies (like Six Sigma, TQM, or Lean Management) To develop strategies for cultivating a quality-oriented culture within the organization by providing training and development for all employees,

1.4 Significance of the report

The significance of a report on total quality and its evolution lies in its potential to guide organizations towards sustained excellence and competitive advantage. The report highlights the imperative of continuous improvement in all business aspects through examining the transition from individual craftsmanship to scientific management and then to a comprehensive total quality approach. It has also been integrating various methodologies like Six Sigma and Lean for optimizing efficiency, customer satisfaction, and market competitiveness. Additionally, it has also been emphasising the need for a cultural shift within organizations to prioritize quality and adaptability. Such a report is invaluable for decision-makers and practitioners seeking to understand and implement quality as a core business strategy, leading to improved processes, products, and customer relations in an ever-evolving business landscape.

Literature review

2.1 Introduction

The following part will include the literature aspects of the following report to provide comprehensive pieces of information regarding the relevant literature papers as well as to discuss the previous literature papers and studies related to the context of the following topic. Furthermore, a theoretical aspect of the following report will also be provided in the following sections to analyse the theoretical aspects of the following research topic. Therefore, the following part will include the different quality management practices and procedures for the organizations as well as the significant differences between the different quality metrics of organisations compared to industry standards. In addition, the following part of the research also includes the best practices and effective suggestions of the organisations to identify the gaps in the quality metrics.

2.2 Discussion on current quality management practices and processes within the organization for conducting a comprehensive audit of existing systems

The implementation process of the comprehensive audit system includes various stages such as planning, documentation review process, onsite auditing process, data analysis process and reporting process (Goetsch and Davis, 2014). Additionally, quality management procedures mainly refer to the systematic approach of the organisations to ensure the significant quality of the product as well as to enhance the overall quality of the product for the future business (Lenning & Gremyr, 2021). On that account, implementing a comprehensive audit within the existing system can drastically enhance the overall effectiveness and efficiency of the organizational quality management practices as well as it also can help the organizations to identify the key areas of improvement as well.

Additionally, in order to implement a comprehensive audit for the current quality management practices and processes within the organisation requires a planning process to analyse and identify the significant criteria and objectives of the audit. Furthermore, it also provides effective information regarding the required timeline and resources for the comprehensive audit process (Bakhtiar et al., 2023). Furthermore, the documentation review process is also crucial to ensure and record the different quality procedures and quality manuals of the quality management system of the organisation. On the other hand, the on-site auditing process includes gathering effective pieces of evidence to ensure the significant effectiveness of the quality management practices of the organization (Lateef & Omotayo, 2019).

On the other hand, the data analysis and reporting process helps the organization to identify the effective tools and opportunities of the organizations to gain a competitive advantage within the business (Stravinskiene & Serafinas, 2020). In addition to that, the data analysis process provides various insights and pieces of information regarding the different organizational patterns and organisational trends. Furthermore, the reporting process includes valuable information regarding the current quality management processes within the organisation.

2.3 Key aspects for the comparison between the quality metrics of the organizations and industry standards

There are several key aspects that need to be maintained during the comparison process of the quality metrics to the industrial standards. Additionally, these key aspects help the organizations to efficiently identify the different aspects of the quality management processes of the organisation (van et al., 2023). Furthermore, these aspects mainly include the regular assessment process of the accuracy, consistency, validity, completeness and timeliness of the different operations of the organization. In addition, assessing these aspects regularly will also allow the company to enhance the decision-making process efficiently as well as it will also help the organization to efficiently compare its performance to the industry standards.

Furthermore, the effective identification process between the quality metrics is also crucial to compare it efficiently to the industrial standards. In addition, the significant identification process of the industry standards can help the organizations to ensure the processes of the quality management as well as it also can ensure the significant alignment of the quality metrics with the industry standards (López et al., 2021). Furthermore, the implication of different quality management practices and strategies can also significantly contribute to the key aspects of the quality metrics of the organization.

Furthermore, maintaining the quality metrics to the industry standards can also help the company in various operations of the organisation. Furthermore, analysing the different quality metrics regularly also helps the company to identify the key areas of improvement as well as different performance factors of the employees as well (Javaid et al., 2021). Therefore, the above fire represents the turnover rate within the organizations in the UK after implementing the total management process. Additionally, it is noticeable that in the year 2018, the turnover rate dropped significantly to a total of 4.8% due to the implementation process of the total management process (Statista, 2022).

2.4 Best practices to identify gaps and areas for improvement within the quality metrics of the organizations

In order to enhance the overall effectiveness and efficiency of the company it is crucial for the organizations to identify the gaps in the quality metrics as well as to identify the areas of improvement of the quality metrics as well. Additionally, developing clear quality metrics is crucial for the measure the quality metrics of the organizations to efficiently align them with the initial objectives and goals of the organization (Murmura et al., 2021). On the other hand, it is also crucial for the organizations to regularly monitor the performance of the developed quality metrics to identify the significant areas of improvement within the quality metrics of the organization.

Furthermore, analysing and collecting data regarding the KPIs of the organization as well as collecting and analysing data regarding the quality metrics can also help the organization to identify the different parents and key areas of improvement within the organisation (Goetsch and Davis, 2014). Additionally, various effective tools and analysis methods such as trend analysis process and control can be helpful to find effective areas of improvement within the quality metrics of the organization. On the contrary, conducting regular internal audits can also help the company to efficiently identify the inefficiency and non-compliance quality metrics within the organisation to fulfil the requirements of the quality metrics (Murmura et al., 2021).

On the other hand, collecting feedback from the customers is also one of the efficient ways for organisations to efficiently identify the gaps within the quality metrics. Organisations can also use different methods similar to direct communication with the customers as well as conducting frequent surveys also helps the organizations to efficiently identify the gaps and areas of improvement within the quality metrics.

2.5 Different continuous improvement programs to incorporate modern quality management methodologies

There are various continuous improvement programs can be used to incorporate modern quality management. Different programs such as “Total Quality Management (TQM)”, “Lean Management” and “Six Sigma” programs can be used to enhance the quality of the modern quality management methodologies. These programs allow organizations to identify the effective ways to enhance the overall quality and efficiency of the business (Bhaskar, 2020). On the contrary, the Six Sigma process is a data-driven approach for businesses to efficiently identify the initial cause of the errors within the different operations of the business (Murmura et al., 2021). Furthermore, it also allows the organisations to efficiently eliminate the significant cause of the errors to maintain the overall flexibility and efficiency of the organizational operations.

“Total Quality Management (TQM)” is a systematic method for the organization's quality management process with the participation of the employees within the organization (Deshpande, 2019). Therefore, TQM also uses the other major aspects such as the customer focus process to enhance the continuous improvement process as well as to fulfil the customer expectations as well (Jasti et al., 2021). On that account, TQM is one of the most effective continuous improvement programs to maintain the initial requirements of the modern quality management processes.

Additionally, organizations also can use the lean management method enhance the overall efficiency of the quality management methodology. Furthermore, the lean management process mainly focuses on the core processes of the organization to drastically reduce the costs of the organizaitonal operations to enhance the overall efficiency of the different organizational operations (Klein et al., 2022). Furthermore, to provide a significant amount of value to the customers it also efficiently identifies the non-value-added operations within the organizations to eliminate those.

On the other hand ISO 9000 and TQM help to get customer loyalty as people like hallmarked services and products. All of these practices' effectiveness can be increased through incorporating proper training programs within corporations. That is valuable to established employee choice corporations to attract a large customer segment (Abbas, 2020). Overall these findings lead the corporation to establish a holistic initiative for effectively managing quality while establishing excellence within the supply chain.

In case a product is hallmarked by ISO 9000 the client can get confidence in service and products that are valuable to enhance customer reality. ISO generate a great leap to TQM however they are not the same. In this aspect, the TQM definition is based on the responsibility of management to establish a corporation vision and guiding principle for developing the tactics or strategy for gaining the vision within guiding principle constraints. Therefore, it can be stated both the initiatives demonstrated comparatibility however they are different. In gaining excellence in supply chain management employee training and development has a significant role (Siti Patmawati et al., 2023). This is due to training and development that can enhance employees' ability to achieve high productivity.

2.6 Different training and development programmes for the employees to cultivate a quality-oriented culture within the organization

There are various training and development programs can be used to cultivate a quality-oriented culture within the organization. Additionally, organizations also need to invest in the development and training programs of the employees to enhance the development process of the quality-oriented culture within the organization (Al Qudah et al., 2018). Furthermore, developing a quality-oriented culture within the organization also enhances the significant procedures of the continuous improvements as well as it also allows the organizations to efficiently fulfil the significant demands of the customers as well (Miko?ajczyk, 2021). There are different development programs that can be used for the training process of the employees including the QMS, Customer service training, leadership development programs, and continuous improvement training.

The “Quality Management System (QMS)” is one of the most effective employees training and development systems that focuses on the essential principles of quality management to provide effective knowledge and pieces of information to the employees regarding the quality management processes (Leso et al., 2022). Additionally, QMS also efficiently identify the key areas of improvement within the employees to provide effective support to the required information to the employees during the training process. On the other hand, customer service training programs are also one of the efficient ways to provide effective knowledge and skills to the employees during the training process.

Additionally, customer training services mainly focus on the communication, conflict management and problem-solving skills of the employees to develop exceptional customer service skills among the employees during the training (Sattler & Sonntag, 2018). However, it is also crucial for organizations to provide efficient training days to employees to effectively develop essential skills during their training process (Goetsch and Davis, 2014). Therefore, the employee training days within the different countries in different years to provide a piece of comprehensive information regarding the different training days of the employees in different countries.

On the contrary Demsetz & Lehn, (2020) opined that Besides technical skills, they also have cognitive ability, emotional scale, soft skills and adequate leadership skills that are valuable to establishing a quality-oriented working perspective. These skills help to establish a collaborative work culture that provides problem solutions by establishing open two-way communication that is valuable to task proficiency.

This initiative helps to understand client-specific requirements and customers can get customized products that make the company different from other competitors. This initiative can develop operations in conventional circumstances. Basically, it is concerned with QMS for development production installation servicing purchasing and decision of services and products. According to the author, ISO 9000 also have advantages same TQM, however, these are not interchangeable

Overall quality matrix analysis through a comparative way helps to enhance corporation performance by identifying adequate leadership skills, continuous development culture establishment and enhancing corporation accountability. It helps in the performance measurement of the corporation by maintaining its commitment to excellence throughout its life cycle.

2.7 Literature gap

As stated by Zgirskas et al. (2021) quality management excellence is crucial for organizations to enhance the overall efficiency of the organizations as well as to fulfil the significant needs of the customers as well. However, as per the view of Alawag et al. (2023) the implementation of the resources and effective planning process for quality management also required a significant amount of investment of money from the organizations as well as it also required an adequate amount of time.

2.8 Theoretical overview

Statistical Quality Control theory

“Statistical Quality Control (SQC)” provides effective predictability and consistency to the organizations to enhance the overall quality management procedures within the organizations (Bhattacharyya, 2023). Furthermore, the theory also helps organizations to effectively identify the areas of improvement within the quality management procedures of the organisations to compare it with the relevant industry standards.

Total Quality Management Theory

“Total Quality Management (TQM)” helps organizations implement enhanced quality management procedures to provide effective and long-term customer satisfaction processes to the customers (Permana et al., 2021). Furthermore, also ensures the involvement of all the participants from the organization to enhance the different services, different cultures and different processes of the organization. Additionally, TQM can also enhance the overall work culture of the organization while focusing on quality management procedures as well.

2.9 Summary

The following section has included the literature part of the following report to efficiently analyse and discuss the objectives of the following report briefly. Therefore, the following chapter briefly discusses the different research objectives to develop effective findings for the following report.

Methodology

3.1 Introduction

This chapter has highlighted various methodologies that have been conducted in this research to get the desired outcomes of the overall research report. Moreover, this study has examined important research approaches, philosophy, and design that have played a piviotal role in the compilation process of research and helped the company to meet its ultimate goal. Along with the data collection methods, ethical consideration background has also been reflected in this study that played an important role in maintaining the validity of this research.

3.2 Research philosophy

Research philosophy is a major and integral part of a research completion process as it helps a study to meet its ultimate goal. Besides that it also helps in keeping research oriented hence this report has implemented an Interpretivsim philosophy to enhance the overall quality of this report. Interpretivism allows researchers to cover a complex and wide range of situations (Alharahsheh and Pius, 2020). Moreover, it has also been identified that the interpretivism philosophy is fast in rapid transformation situations and also helps in identifying diverse strategies. Hence this study has implemented the philosophy of Interpretivism that has helped to understand diverse strategies of quality management in the economic development of a company. In addition, this philosophy also helps in considering real-time situations. Along with that it also helps in research to be more focused on physical and mental behaviors of society and humans that helps in determining outcomes.

As per the view of Alharahsheh and Pius (2020) (2020), Interpretivism philosophy is oriented towards subjective ways and also helps in conducting research and helps to meet demand. Moreover, Interpretivism philosophy also helps in providing insight into various factors of society and culture and also focuses on a person's motivation and relation. On that account, this report has used the Interpretivism philosophy to ensure the validity of data and help the study to be more oriented. However, this policy has major limitations as it can bias the conclusion of the study. As stated by Irshaidat (2019), interpretivism philosophy also produces various subjective results that might have a scope of biases in the conclusion process of the study. Even though it has limitations this philosophy has been considered as the most advanced policy that helps in diverse social aspects and human behaviours. Hence this study has focused on interpretivism philosophy to execute this report.

Get Extra 10% OFF on your WhatsApp order!

use my discount

3.3 Research Approach

The research approach is an important aspect of research as it helps in producing evaluations of diverse aspects of the situation. Moreover, research approaches also play a vital role in reducing obstacles that help in conducting research and it also helps in addressing every aspect of the situation. On that account, this report has implemented an inductive research approach to develop the flexibility of this research. It helps to identify demands of changes in situations and also it plays a vital role in identifying major threats that help research in the completion process. Besides that, inductive approaches also help in keeping. Moreover, inductive approaches also play a vital role in making research more oriented. Along with that this approach also plays an important role in providing analysis of various situation factors.

This report has used inductive approaches that can help this research report understand the importance of quality management in the economic development of a organization. As stated by O'Kane and Smith (2019), the inductive approach helps in developing strategies of research that help in meeting threats of situational. As per the view of O'Kane and Smith (2019), the inductive approach helps in generating new theories that are useful for meeting the demands of situational and also helps in mitigating threats.

3.4 Research Design

The design of research is the owner of the most important aspect of research as it is an effective way as it helps to maintain authenticity and orientation of context. Besides that, it also helps in ensuring the validity of the data extraction process with the help of various sources and helps in a brief analysis of the situation. As stated by Udriyah, Tham, and Azam (2019) descriptive design is an effective method for getting a brief overview of situational aspects and it also helps in developing research orientation in the context of situational and threats analysis. Along with that research design also plays a vital role in providing broad highlights of all variables and also helpful in mitigating small threats of research. Hence this study has implemented a descriptive design to meet the target of the research report. As per the view of Arsawan et al. (2022), descriptive design helps in developing a brief description that faces problems to conclude with the help of overlooking diverse factors that are associated with the situation. Hence implementation of descriptive design can help to understand small threats and details of the process of quality management in the context of economic development of organizations. On that account, the implementation of research design can help to mitigate diverse threats and also can help to understand threats of diverse practices of management of quality.

3.4 Data Collection

The data collection method is an integral process of research that can help a researcher meet their goals and also help in developing the overall quality of a report. Hence this report has used a secondary data collection method to evaluate the quality of and report. Along with that this process also helps in providing credible sources and authentic data collection processes that can help to meet the demand and situation of research. In addition, it has been found that proper extraction of data is a basic requirement of secondary collection of data. As stated by Bbc.co.uk (2022), the secondary data collection method helps in using secondary information that has been collected by others. Bbc.co.uk (2022), as depicted that the secondary process of data collection is low price. On that account, this report has chosen a secondary data collection process to get data and important information related to quality management in the context of the growth of the company. Moreover, the implementation process of this method also helps to reduce the time and energy of researchers which helps in developing the overall quality of the project. As per the view of Wickham (2019), the secondary data collection method helps investigators gather data from other researchers that help in mitigating various questions.

Moreover, this research report has only focused on free articles that have been released after 2018 to maintain the authenticity of the report. Along with that, this report has excelled in English language articles to improve the quality of the report. In addition, this has only used free articles to evaluate the quality of the report. Besides that, this study has focused on abstract cleaning, and full-text screening which has helped reports maintain their authenticity and quality. Furthermore, this study has also examined keyword-searching processes to get important information related to quality management and its practices such as Six Sigma and lean management.

3.6 Data analysis

This report has focused on a secondary qualitative collection of data methods with the help of thematic analysis (TA). Moreover, the data analysis process helps in understanding complex data. As stated by Colavizza et al.(2020), credible sources and authentic data help research to be more ethnicity and help in understanding situation demand. Hence this report has focused on developing better data analysis processes as TA helps to summarise and provide rich descriptions of various datasets. Along with that, it helps in identifying major themes and patterns of data. Hence this report has implemented THE process to improve the quality of study and understand several aspects. Along with that it also addresses themes and plays a vital role in summarising data and its uses. In addition, it has been examined that TA helps in concluding with the help of appropriate reports and adequate journal research.

3.7 Ethical consideration

Consideration of ethics in research reports plays a vital role in ensuring authenticity and also helps in meeting concerns of issues of patents and it also helps in providing gathering opportunities for researchers (Michael Nii Laryeafio & Omoruyi Courage Ogbewe, 2023). On that account, this report has focused on compliance with ethics to provide a background of ethics. Along with that, this study has given credit to the author of the report to mitigate concerns of patents and also focused on ethical codes and compliance. Furthermore, compliance with data protection has been followed meticulously to the usage of data research. Moreover, copyright acts have also been promoted in research.

3.8 Summary

This chapter has summarised diverse aspects of diverse methodology that has been conducted in this research and also helped to determine committed outcomes. Along with that it has also depicted research philosophy, approaches, and design that is an effective process in completing the process of research and helped to meet desired outcomes. Along with data collection and analysis and ethical consideration, compliances have also been discussed in this report that has abided by regulatory frameworks.

Findings

4.1 Introduction

This part relates to the assessment of critical outcomes acquired from the utilization of information examination to appreciate the situational climate encompassing quality administration and their effect on guaranteeing hierarchical greatness inside the setting of the UK. The function of leadership as a quality management indicator for organizational resilience would also be understood in light of secondary qualitative datasets.

4.2 Influence of leadership to foster quality management

To advance phenomenal administration inside an association, authority is fundamental. A complete technique, quality administration looks to work on an organization's overall viability, proficiency, and seriousness (Jimoh et al., 2018). Great initiative immensely affects how well quality administration projects work. Laying out a culture that appreciates and gives need to quality is the obligation of pioneers. This involves developing a mindset in which staff individuals enjoy their calling and see the benefit of giving great labour and products (Jimoh et al., 2018). Everybody in the organization is associated with quality administration; it isn't simply the obligation of one division. All labourers ought to be given the opportunity to take part in strategies for quality improvement by their chiefs effectively. Partaking in critical thinking and dynamic cycles might assist with achieving this. Waitrose is a posh supermarket in the United Kingdom that is well-known for the freshness and quality of its products. Jena Zaitseva, who supervises quality principles, retail the board, client care, and business, is an individual from Waitrose's leader group (Luo et al., 2022). Waitrose's corporate culture is said to be fair, inclusive, and free of micromanagement.

The illustrates the terminologies that are found to be foremost across top leaders in the UK. It has been found that creativity leads a higher influence of 60% among leaders that drives the organisational excellence for the company. Around 52% of leaders are oriented to integrate different classifications of their respective organisations to drive the excellence within the organisational barriers. Apart from that, dedication is also among the qualities that leaders possess to ensure organisational excellence in the boundaries. These drivers are crucial for reciprocating the success of the organisation and broader adherence to quality factors in the larger context.

4.3 Strategic alignment of organisational objectives for organisational excellence

To accomplish hierarchical greatness, authoritative objectives should be decisively adjusted. This system involves verifying that an association's goals, resources, strategies, and faculty are completely coordinated towards a solitary point (Savastano et al., 2022). Obviously, expresses the objective and vision of the association. The organization's mission is outlined in the vision, while the organization's vision describes its future state. Both should be inspiring and give direction. Circulate assets monetary, human, and mechanical in a way that progresses the achievement of key objectives. This could incorporate rearranging assets as required. Offer staff opportunities for preparation and advancement to work on their abilities and limits in accordance with the essential objectives (Sony, 2019). This ensures that the workforce is ready to make a significant commitment. Asda's cloud-based quality administration framework (QmS) watches out for the presentation and nature of its items (Ichimura et al., 2022). The strategy was developed by Solutions 4 Retail Brands (S4RB) with the goals of increasing output and encouraging creativity.

The aforementioned reflects the key drivers of change across organisational barriers in the UK in a broader context. Well-defined metrics and organisational objectives have been highlighted as the foremost trend that is accounted for 86% of drive transformations in organisations of in the UK. A concrete and stable organisational structure and broader accountability of top-level managers have been reciprocated as 84% of changes across the organisational barriers in a broader context (Statista.com, 2018). This terminology has been found to be the most predominant to carry out change and transitions as well as excel in organisational resilience.

4.4 Technological growth and competitive terminologies

Understanding and utilizing cutthroat language upgrades associations' productive market situating. This covers ideas like market separation, upper hand, and novel selling suggestions (USPs). Associations working in serious commercial centres should be adaptable in their reactions to changes (Lameijer et al., 2021). Maintaining an upper hand requires the capacity to conform to changing economic situations and customer inclinations. A culture of persistent improvement is worked with by innovation progressions and information on cutthroat terms. Hierarchical significance requires a steady condition of organisational excellence and showcases mindfulness (Kayikci et al., 2021). "100 per cent consumer loyalty and with next to no blame" is Tesco's way of thinking with regard to quality administration. Every item is put through quality assessments to ensure the shopper gets an incentive for their cash (Bin Rosnizam, 2020). Quality is observed at each phase of the store network. Tesco figures deals utilizing data innovation and gathers purchaser information, including their buys (Al-Suraihi et al., 2020). Tesco likewise monitors administration concerns, tracks down deals prospects, oversees advertising exercises, and stores client and prospect contact data utilizing client relationship the board (CRM) innovations.

The aforementioned demonstrates that the escalation of GDP from the technological investments as well as their projections in the comprehensive context. The year of 2020 recorded the highest number of tech investments in the UK organisations that are figured at around £ 2,651 billion (Statista.com, 2023). Moreover, it has been projected that in the year 2025 £ 3,361 billion and projected to grow by 2.8% by the year 2040 in the UK. This technological advancements could translated for organisations and assist them to excel in competitive advantages in the marketplace of the UK.

4.5 Summary

In order to get a handle on the situational environment including Quality management and their impact on Organisational excellence in the UK, this part is stressed with the examination of immense revelations from the execution of data assessment. In addition, valuable subjective datasets would be taken into consideration when determining the quality management for suitability as an organisational excellence indicator for escalating performance. Additionally, it would through and through lift presumably the fundamental piece of assessing these organisational metrics inside the arrangement of the UK. The section of the review helps to managed negative terms and their potential implications on organisational excellence and quality management in the broader context.

Discussion

5.1 Introduction

In this part, research findings nuance discussion has been conducted, emphasizing organizational quality management reshaping different factors. Fundamental areas including quality practice influenced by adequate leadership and its health developing quality audit, organizational objectives, strategic alignment, comparative quality metrics analysis, modern quality management methodology and employee training and development initiatives within quality management have been taken under consideration. This evolution helps to discover these factors of complication and interconnectedness for maintaining corporation excellence. The framed discussion helps to supply significant acknowledgement of these factors' interaction and helps to restructure the corporation's quality management to enhance its performance.

5.2 Interpretation and analysis of the results

Theme 1: The Quality Management and Quality Audit Contribution to Organisational Excellence

Singh et al., (2019) stated that the growing customer demand satisfaction heavily relies on corporation excellence and in order to maintain this corporations focus on quality management initiatives. Corporation quality management helps to maintain its procedure service and product can significantly achieve client expectations. The quality management initiative is focused on supplying customer-centric service through acknowledging client-specific preferences and demands. A corporation client mainly focuses on corporation quality management initiatives that provide the corporation competitiveness with high-value solutions (Goetsch & Davis, 2016).

On the other hand, Ikram et al., (2020) stated that It is basically based on three fundamental principles such as continuous improvement, teamwork and customer focus. Despite the quality management's definitional and conceptual foundation has matured, the evolving competitive dynamic nature of business, modification of Technology and changing client demand significantly challenge the method quality management is operationalised. The quality management principle shows significant contribution to the six sigmas methodology, lean management and total quality management that help to boost procedure optimisation. Ponsignon et al., (2019) stated that the continuous analysis and development approach can help to address and reduce efficiency by providing seamless operations that are valuable to enhance productivity and minimize wastage.

In this aspect, Dahlgaard et al., (2019) stated that quality management approaches success and realizes employee motivation and engagement. Therefore those corporations who possess well-skilled employees can have accountability and gain corporation excellence as entire team members evolve as shared leadership during this quality journey.

On the other hand, Chiarini et al., (2020) opined that this management's effort and refinement have been done through quality audit, and act as strategic equipment. Quality management supplies the structure for standardized and consistent procedures around the organisms through developing transparent quality objectives that clearly demonstrate KPI and establishing proactive initiative stages for maintaining quality. The structure establishment helps to maintain the corporation by managing demonstrated parameters that are valuable to establish subsequent quality audits for additionally valuable.

The report demonstrated quality audit multiple contributions that lead toward organizational excellence (Assets, 2023). On the contrary Abuazza et al., (2019) check it that quality management helps in procedure documentation that acts as a holistic management system sign supplies auditors guidance for audit procedures. The well-recorded and structured procedure helps in thorough investigation permitting auditors to significantly assess adherence to develop a highly standard improvement scope by identifying it. QM’s principal contribution toward 6 Sigma methodologies helps alignment of quality audit objectives as both focus on corporations lacking area optimization and refinement. Also helps to establish accountability within the corporation culture in that employees have the awareness of their responsibility toward ensuring quality and evolving as a significant quality culture development contributor. Lenning et al., (2022) opined that this transformation leads them to develop quality audits in that auditors can major compliances and supply their commitment to quality maintenance. Overall the interconnectedness between quality audit and quality management relies on each other. In that quality management helps to establish quality audits with value added initiative. Its principles also help to incorporate quality audits for the continuous development of operational efficiency that leads toward excellence.

Theme 2: Comparative Quality metrics evaluation helps in increasing organisational excellence

Carvalho et al., (2018) opined that Quality metrics are another significant quality management tool that helps in setting the benchmark for a corporation's adequate initiative and standards through corporation performances by supplying and acknowledging the corporation's position within an intense competitive dynamic. The evolution through a comparative way offers to measure corporation performance incorporation to the corporation setting the standard. This measurement procedure is valuable for understanding the external point of view as well as market trends while highlighting corporations' potential weak areas that are required to be addressed and modified. Additionally, it helps to demonstrate corporation performances and the area within the procedure that poses the highest influence on performances (Goetsch & Davis, 2016). It also helps to understand other similar corporations' initiatives for eliminating all challenges relevant to gaining operational excellence or corporation excellence. Through understanding this the corporation can improve their strategies by developing a strategic goal that has a specific target to achieve excellence. Organization-wide aggregate metrics help in developing a format for Review management continuously.

On the other hand, Abbas, (2020) opined that the comparative investigation helps to address adequate leadership skills that are valuable to improve a corporation's seriousness, proficiency and viability. They are also helpful in laying out a culture that complements and supply is a requirement to quality for pioneer obligation. This incorporation helps to develop a perspective in that employees can enjoy their calling and notice the advantage of providing high performance. This motivation also leads them to enhance their adaptability toward evolving market dynamics for sustained excellence.

Roth et al., (2019) stated that despite that informed decisions are also developed through evaluating all the aspects comparatively. That is valuable for allocating proper resources while maintaining its financial aspect that helps to maximize its excellence by eliminating all risk associated with finance and resources.

Theme 3: Modern quality management methodologies incorporation for achieving excellence

Dahlgaard et al., (2019) opined that to achieve excellence in corporation management corporations take different methodologies such as lean management, total quality management (TQM), 6 Sigma, ISO 9000 and many more. In this initiative, Six Sigma helps to improve corporation procedures with variation minimization to ensure optimal efficiency operation of the corporation. It also helps to address the weak areas that are valuable to increase corporation quality in the aspect of services as well as goods. Mohammad & Oduoza, (2019) opined that six sigma’s help to establish initiatives that are able for decision development contributing to gaining long-term excellence in productivity and procedure. Additionally, lean management helps to minimise wastage for providing seamless procedure optimization. Through this corporations can maintain their value creation by reducing non-essential added actions for gaining high responsiveness and agility toward evolving business dynamics. It is mainly incorporated in quality management to gain cost-effectiveness and establish customer-specific operations that are valuable to gain excellence. On the other hand Abbas, (2019) opined that total quality management helps to maintain corporation function to gain a development culture with employee high engagement for quality excellence. Please help to provide a structure for boosting employee introduction and their innovative shared idea for gaining adequate customer satisfaction which provides an excellent operating journey for a corporation.

Additionally, according to Goetsch & Davis, (2016), ISO goes beyond gaining adequate customer satisfaction it is management and cost advantages that are valuable to improve competitiveness. This initiative highlights 8 quality management principles that help to maintain the standard of the corporation.

The demonstrates the difference between ISO 9000 and TQM. It shows ISO 9000 has close evolution as TQM. Therefore it can be stated ISO is compatible with the TQM subset.

Overall this methodology adaptation within corporations provides long-term development while holding a position in a competitive market. In order to methodology success maintenance it equips staff with the ability to make an informed decision through providing training. This methodology alignment with the corporation's objectives helps to increase the efficiency of the supply chain for meeting corporation goals that are valuable to enhance productivity and then client loyalty.

Theme 4: Employee development and training incorporation for establishing a Quality-oriented culture

Salimian et al., (2020) stated that quality-oriented culture development heavily relies on well-equipped and skilled employee performance. Therefore corporation focuses on their training and development to enhance their ability to achieve this goal. It is not only valuable for establishing a quality-oriented culture but also valuable for establishing a shared commitment. The event on employee training helps to elaborate the commitment to maintaining quality standards and innovation within corporation culture for establishing a positive working environment to provide excellence. Different methodologies including TQM, 6 Sigma, lean and ISO 9000 help to enhance employee ability by supplying proper resources for enhancing their productivity to maintain quality standards.

On the other hand Goetsch & Davis, (2016) opined that In conventionally managed corporations adequate competitive initiatives are often noticed among different departments which leads to the utilisation of energy that needs to be concentrated on developing quality and in turn providing external competitiveness advantage. Additionally, Siti Patmawati et al., (2023) opined that in order to maintain total quality management training and education are fundamental due to they reflect the adequate method to develop people on a continual basis. Through training and education, the employee can gain awareness about their working responsibility and understand how much effort to work smart.

However, in total quality initiative employee empowerment and involvement are misunderstood elements and it can be portrayed in a bad manner by its detractors. Jana Alida Kritzinger, (2023) opined that besides that employee engagement and boost through training is a better plan that significantly enhances the effectiveness of different approaches with promoting decision ownership and this structuring work for procedure improvement within well-specified parameters.

5.3 Comparison with existing literature

The results are capable of supplying the opportunity for establishing a comparative analysis between (Goetsch & Davis, 2016) research and other existing literature. The evaluation provides information about quality management, quality audit, proper initiative, quality metrics and employee engagement high influence on maintaining quality management through developing equality equality-oriented culture that is valuable to provide organizational excellence.

The research of Singh et al. (2019) highlights the quality management's role in achieving client if Halloween demand as well as market trends through maintaining competitiveness. The three-legged stool model represented by Goetsch & Davis (2016) demonstrates that quality-oriented culture development relies on continuous improvement teamwork and customer focus. In the aspect Ponsignon et al., (2019) provide information about its evolving nature through different methodology incorporation such as ISO 9000, lean management, 6 Sigma and many more. Additionally, continuous evolution has high significance for maintaining operational efficiency that poses a connection with quality management principles. This discussion has been elaborated by Ikram et al., (2020) as it has a connection with initiatives that are valuable for quality management through enhancing employee engagement and motivation for gaining organisational excellence. In order to support this idea there is a need to develop quality audits that help to validate the effort of quality management. On the other hand in order to maintain a standard within this competitive market quality metrics have no comparison while comparative exploration helps in establishing and addressing leadership skills that are valuable to enhance employee motivation. It is also valuable to ensure resource allocation that leads toward adequate informed decision development.

In the aspect of discussing the modern methodology for adequate quality management within a corporation includes TQM, ISO 9000, lean methodology and Six Sigma. In that, it has been found that ISO 9000 is basically based on 8 principles that are from total quality management. The eight principles are customer focus, leadership, people involvement, process approach, system approach, continual improvement, factual approach to decision development, and mutually beneficial supplier relationship (Dahlgaard et al., 2019). The benefit of ISO 9000 is the same as TQM however they have different characteristics.

5.4 Explanation of the significance of the findings and their implications

The result demonstrated is significant information for the corporation to develop proper initiatives on quality management to gain excellence. The finding's interconnectedness provides information about quality metric analysis quality management, quality audit, employee training and modern methodology implementation that have a collective effort to establish a holistic framework for achieving the goal of excellence (Carvalho et al., 2018). Quality management is essential for enhancing customer interaction within the corporation while achieving client loyalty, demand and profitability. It is also valuable for maintaining competitiveness by cultivating a customer environment that prioritizes customization through understanding customer preferences and specific needs that are quite challenging for the corporation. In order to adopt the current methodology, quality audit acts as significant equipment that helps validate the management effectiveness which is demonstrated by 3-legged stool models (Goetsch & Davis, 2016). This effectiveness is based on company improvement, employee interaction collaboration and customer focus. Corporations can use this information for developing and informing decisions that are helpful to enhance quality management approaches and effectiveness for gaining excellence goals. It also acts as a bar setter for other corporations as it helps to maintain the standard of the corporation.

Additionally, the quality audit information allows the corporation to address top talent who are valuable for establishing a positive holistic work culture, team collaboration, open communication and boosting team motivation (Abuazza et al., 2019). The quality Metrics analysis comparatively helps to gain knowledge about the latest market trends and address the lack of areas that require improvement. This strategy not only provides a popular brand image it also helps to attract a large customer segment while holding the position of a leader in intense market dynamics.

5.5 Summary

This chapter delves into quality management maintenance by different factors incorporated to achieve organizational excellence. Addressing these factors, connection aligning with corporation objectives helps to establish a continuous development work culture by allocating proper resources. That is valuable to make informed decisions while maintaining company viability, accountability and transparency to attract customers with achieve long-term excellence.

Conclusion and Recommendation

6.1 Conclusion

This report has discussed quality management practices and diverse processes in any organization that help to enhance a comprehensive audit system. As per the view of Mas-Machuca & Akhmedova & Marimon (2018), quality management helps in improving the overall organizational structure of the company and also helps in developing the effectiveness and sustainability of the company. On that account, this report has also discussed and compared quality metrics as per standard and best practices of the company that help to enhance the improvement of the company. Moreover, this paper has also shed light on diverse quality management programs that help in developing quality management methodologies such as Six Sigma and lean management. Lastly, this paper has also discussed diverse cultivating strategies that help organizations to provide diverse training that helps to enhance the quality of training.

6.2 Recommendation

Quality management is one of the most important management of the company that helps in developing the overall productivity of the company and also helps in enhancing its flexibility. As per the view of Zgirskas & Ruževi?ius, & Ružel? (2021), quality management helps in developing the overall growth of a company. However, there are diverse methods that can help to enhance the overall quality of Quality management that can help organizations enhance their economic growth. Continuous improvement is a major facet of quality management as it helps to develop the quality management process of a company.

As per the view of Forbes.com (2023), continuous improvement helps companies to adopt new strategies and also allows them to refine their plans. On that continuous improvement can help organizations to improve their quality management process. Along with that it also plays a vital role in developing overall engagement of the company and improving the quality process of the company. Besides continuous improvement effective leadership is also one of the major aspects that help in improving the overall quality management of the company. As opined by Campos et al. (2020), effective leadership helps make a difference between the failure and success of a company. On that, both continuous improvement and effective leadership can play a vital role in enhancing the quality management of a company and also helps in providing diverse strategies that play a vital role in the success of the organisation.

6.3 Linking with Objectives

Limitation of study

This report has discussed key points of quality management that have helped to analyze the overall context of quality management and its importance. However, a large portion of the importance and aspect of quality management and its facets such as Six Sigma and TQM has been not discussed properly. Hence diverse training processes and practices are required to understand. Along with that impact of quality management in an organization also needs to intervene to understand the impact of quality management programs that incorporate modern methodology. In addition, impact of quality-oriented culture and the impact of quality management strategies on employees can be examined to a large extent.

6.4 Future Scope

This report has focused on the importance of quality management and its strategies that help to develop the overall structure of the company as practices related to quality management that help in the development of employees. Hence future research could be important to identify major practices of quality management. Along with the prospect of Six Sigma, lean management, and TQM can be important topics that can be the future scope of this study.

References

• Abbas, J. (2019). Impact of total quality management on corporate sustainability through the mediating effect of knowledge management. Journal of Cleaner Production, 244(1), 118806. https://doi.org/10.1016/j.jclepro.2019.118806
• Abbas, J. (2020). Impact of Total Quality Management on Corporate Green Performance through the Mediating Role of Corporate Social Responsibility. Journal of Cleaner Production, 242(1), 118458.
• Abuazza, O. A., Labib, A., & Savage, B. M. (2019). Development of an auditing framework by integrating ISO 9001 principles within auditing. International Journal of Quality & Reliability Management, 37(2), 328–353. https://doi.org/10.1108/ijqrm-02-2019-0048
• Al Qudah, N., Yang, Y., & Anjum, M. (2018). Transformational Training Programs and Quality Orientation of Employees: Does Employees’ Loyalty Matter? Sustainability, 10(2), 465. https://doi.org/10.3390/su10020465
• Alawag, A. M., Alaloul, W. S., Liew, M. S., Baarimah, A. O., Musarat, M. A., & Al-Mekhlafi, A.-B. A. (2023). The Role of the Total-Quality-Management (TQM) Drivers in Overcoming the Challenges of Implementing TQM in Industrialized-Building-System (IBS) Projects in Malaysia: Experts’ Perspectives. Sustainability, 15(8), 6607. Mdpi. https://doi.org/10.3390/su15086607
• Alharahsheh, H. H., & Pius, A. (2020, December). A Review of key paradigms: positivism VS interpretivism. ResearchGate. https://www.researchgate.net/publication/338244145_A_Review_of_key_paradigms_positivism_VS_interpretivism
• Al-Suraihi, W. A., Al-Suraihi, A.-H. A., Ibrahim, I., Al-Tahitah, A., & Abdulrab, M. (2020). The Effect Of Customer Relationship Management On Consumer Behavior: A Case Of Retail Industry In Malaysia. Oarep.usim.edu.my. https://oarep.usim.edu.my/jspui/handle/123456789/11453
• Arsawan, I. W. E., Koval, V., Rajiani, I., Rustiarini, N. W., Supartha, W. G., & Suryantini, N. P. S. (2020). Leveraging knowledge sharing and innovation culture into SMEs sustainable competitive advantage. International Journal of Productivity and Performance Management, 71(2), 405–428. https://doi.org/10.1108/IJPPM-04-2020-0192
• Assets. (2023). EY UK 2023 Audit Quality Report Contents. https://assets.ey.com/content/dam/ey-sites/ey-com/en_uk/about-us/ey-uk-2023-audit-quality-report.pdf
• Bakhtiar, A., Nugraha, A., Suliantoro, H., & Pujotomo, D. (2023). The effect of quality management system (ISO 9001) on operational performance of various organizations in Indonesia. Cogent Business & Management, 10(2). https://doi.org/10.1080/23311975.2023.2203304
• Bbc.co.uk. (2022). Secondary research - Planning and organisation - WBQ National: Foundation KS4 Revision. BBC Bitesize. https://www.bbc.co.uk/bitesize/guides/z9rn3k7/revision/10
• Bhaskar, H. L. (2020). Lean Six Sigma in Manufacturing: A Comprehensive Review. Lean Manufacturing and Six Sigma - behind the Mask. Intechopen. https://doi.org/10.5772/intechopen.89859
• Bhattacharyya, S. (2023). Statistical Quality Control: Acceptance Sampling Plans in the Light of Fuzzy Mathematics. Journal of Statistical Theory and Applications, 22(3), 170–212. https://doi.org/10.1007/s44199-023-00059-3
• Bin Rosnizam, M. R. A. (2020). Market Opportunities and Challenges: a Case Study of Tesco. Journal of the Community Development in Asia, 3(2), 18–27. http://ejournal.aibpmjournals.com/index.php/JCDA/article/view/807
• Campos, J. A., Aubert, A., Guo, M., & Joanpere, M. (2020). Improved Leadership Skills and Aptitudes in an Excellence EMBA Program: Creating Synergies With Dialogic Leadership to Achieve Social Impact. Frontiers in Psychology, 11, 1–11. Frontiersin. https://doi.org/10.3389/fpsyg.2020.00017
• Carvalho, A. M., Sampaio, P., Rebentisch, E., Carvalho, J. Á., & Saraiva, P. (2018). Operational excellence, organisational culture and agility: the missing link? Total Quality Management & Business Excellence, 30(14), 1–20. https://doi.org/10.1080/14783363.2017.1374833
• Chiarini, A., Castellani, P., Rossato, C., & Cobelli, N. (2020). Quality management internal auditing in small and medium-sized companies: an exploratory study on factors for significantly improving quality performance. Total Quality Management & Business Excellence, 1–21. https://doi.org/10.1080/14783363.2020.1776101
• Colavizza, G., Hrynaszkiewicz, I., Staden, I., Whitaker, K., & McGillivray, B. (2020). The citation advantage of linking publications to research data. PLOS ONE, 15(4), e0230416. https://doi.org/10.1371/journal.pone.0230416
• Dahlgaard, J. J., Reyes, L., Chen, C.-K., & Dahlgaard-Park, S. M. (2019). Evolution and future of total quality management: management control and organisational learning. Total Quality Management & Business Excellence, 30(sup1), S1–S16. https://doi.org/10.1080/14783363.2019.1665776
• Demsetz, H., & Lehn, K. (2020). The Structure of Corporate Ownership: Causes and Consequences. Journal of Political Economy, 93(6), 1155–1177.
• Deshpande, A. (2019). Total Quality Management, Concurrent Engineering and Manufacturing Performance: An Empirical Investigation. Journal of Operations and Strategic Planning, 2(1), 35–64. Sagepub. https://doi.org/10.1177/2516600x19845230
• Ezzat, H. (2022). Leader for Creativity: Modeling and Experimenting Defixation-oriented Leadership. Research Gate, 22(248), 187–211. https://doi.org/10.21608/mrk.2022.252578
• Forbes.com. (2023). How Leaders Employ These Six Steps For Continuous Improvement. Forbes.com. https://www.forbes.com/sites/paolacecchi-dimeglio/2023/10/25/how-do-leaders-utilize-these-six-steps-for-continuous-improvement/?sh=7b32964273fa
• Goetsch, D. and Davis, S. (2014). Quality Management for Organizational Excellence:Introduction to Total Quality. [online] Available at: https://nibmehub.com/opac-service/pdf/read/Quality%20Management%20for%20Organizational%20Excellence%20_%20introduction%20to%20total%20quality.pdf.
• Goetsch, D. L., & Davis, S. (2016). Quality management for organizational excellence : introduction to total quality (8th ed.). Pearson.
• Ichimura, Y., Dalaklis, D., Kitada, M., & Christodoulou, A. (2022). Shipping in the era of digitalization: Mapping the future strategic plans of major maritime commercial actors. Digital Business, 2(1), 100022. https://doi.org/10.1016/j.digbus.2022.100022
• Ikram, M., Zhang, Q., & Sroufe, R. (2020). Future of quality management system (ISO 9001) certification: novel grey forecasting approach. Total Quality Management & Business Excellence, 1–28. https://doi.org/10.1080/14783363.2020.1768062
• Irshaidat, R. (2019). Interpretivism vs. Positivism in Political Marketing Research. Journal of Political Marketing, 21(2), 1–35. tandfonline. https://doi.org/10.1080/15377857.2019.1624286
• Jana Alida Kritzinger. (2023). Exploring audit quality climate dimensions: Unveiling the perception of employees. Southern African Journal of Accountability and Auditing Research, 25(1), 125–141. https://doi.org/10.54483/sajaar.2023.25.1.9
• Jasti, N. V. K., Venkateswaran, V., Kota, S., & Sangwan, K. S. (2021). A literature review on total quality management (models, frameworks, and tools and techniques) in higher education. The TQM Journal, ahead-of-print(ahead-of-print). https://doi.org/10.1108/tqm-04-2021-0113
• Javaid, M., Haleem, A., Pratap Singh, R., & Suman, R. (2021). Significance of Quality 4.0 towards comprehensive enhancement in manufacturing sector. Sensors International, 2, 100109. https://doi.org/10.1016/j.sintl.2021.100109
• Jimoh, R., Oyewobi, L., Isa, R., & Waziri, I. (2018). Total quality management practices and organizational performance: the mediating roles of strategies for continuous improvement. International Journal of Construction Management, 19(2), 162–177. https://doi.org/10.1080/15623599.2017.1411456
• Kayikci, Y., Durak Usar, D., & Aylak, B. L. (2021). Using blockchain technology to drive operational excellence in perishable food supply chains during outbreaks. The International Journal of Logistics Management, ahead-of-print(ahead-of-print). https://doi.org/10.1108/ijlm-01-2021-0027
• Klein, L. L., Vieira, K. M., Feltrin, T. S., Pissutti, M., & Ercolani, L. D. (2022). The Influence of Lean Management Practices on Process Effectiveness: A Quantitative Study in a Public Institution. SAGE Open, 12(1), 215824402210888. Sagepub. https://doi.org/10.1177/21582440221088837
• Lameijer, B. A., Pereira, W., & Antony, J. (2021). The implementation of Lean Six Sigma for operational excellence in digital emerging technology companies. Journal of Manufacturing Technology Management, 32(9), 260–284. https://doi.org/10.1108/jmtm-09-2020-0373
• Lateef, A., & Omotayo, F. O. (2019). Information audit as an important tool in organizational management: A review of literature. Business Information Review, 36(1), 15–22. Sagepub. https://doi.org/10.1177/0266382119831458
• Lenning, J., & Gremyr, I. (2021). Unleashing the potential of internal audits: a review and research agenda. Total Quality Management & Business Excellence, 1–17. https://doi.org/10.1080/14783363.2021.1911635
• Lenning, J., Gremyr, I., & Raharjo, H. (2022). What contributes to auditee satisfaction in external ISO 9001 audits? The TQM Journal, ahead-of-print(ahead-of-print). https://doi.org/10.1108/tqm-09-2021-0263
• Leso, B. H., Cortimiglia, M. N., & Ghezzi, A. (2022). The contribution of organizational culture, structure, and leadership factors in the digital transformation of SMEs: a mixed-methods approach. Cognition, Technology & Work, 25. springer. https://doi.org/10.1007/s10111-022-00714-2
• López, L., Burgués, X., Martínez-Fernández, S., Vollmer, A. M., Behutiye, W., Karhapää, P., Franch, X., Rodríguez, P., & Oivo, M. (2021). Quality measurement in agile and rapid software development: A systematic mapping. Journal of Systems and Software, 111187. https://doi.org/10.1016/j.jss.2021.111187
• Luo, L., Liu, X., Zhao, X., & Flynn, B. B. (2022). The impact of supply chain quality leadership on supply chain quality integration and quality performance. Supply Chain Management: An International Journal. https://doi.org/10.1108/scm-05-2021-0235
• Mas-Machuca, M., Akhmedova, A., & Marimon, F. (2018). Quality management: a compulsory requirement to achieve effectiveness. Total Quality Management & Business Excellence, 1–20. https://doi.org/10.1080/14783363.2018.1548275
• Michael Nii Laryeafio, & Omoruyi Courage Ogbewe. (2023). Ethical consideration dilemma: systematic review of ethics in qualitative data collection through interviews. Journal of Ethics in Entrepreneurship and Technology. https://doi.org/10.1108/jeet-09-2022-0014
• Miko?ajczyk, K. (2021). Changes in the approach to employee development in organisations as a result of the COVID-19 pandemic. European Journal of Training and Development, 46(5/6), 544–562. Emerald. https://doi.org/10.1108/ejtd-12-2020-0171
• Modgil, S., & Sharma, S. (2017). Linkage between total quality and supply chain management practices and operational performance: a review. International Journal of Services and Operations Management, 27(1), 35. https://doi.org/10.1504/ijsom.2017.10003963
• Mohammad, I. S., & Oduoza, C. F. (2019). Lean-excellence business management for manufacturing SMEs focusing on KRI. International Journal of Productivity and Performance Management. https://doi.org/10.1108/ijppm-11-2018-0389
• Murmura, F., Bravi, L., Musso, F., & Mosciszko, A. (2021). Lean Six Sigma for the improvement of company processes: the Schnell S.p.A. case study. The TQM Journal, 33(7), 351–376. https://doi.org/10.1108/tqm-06-2021-0196
• O’Kane, P., Smith, A., & Lerman, M. P. (2019). Building Transparency and Trustworthiness in Inductive Research Through Computer-Aided Qualitative Data Analysis Software. Organizational Research Methods, 24(1), 109442811986501. https://doi.org/10.1177/1094428119865016
• Permana, A., Purba, H. H., & Rizkiyah, N. D. (2021). A systematic literature review of Total Quality Management (TQM) implementation in the organization. International Journal of Production Management and Engineering, 9(1), 25. Researchgate. https://doi.org/10.4995/ijpme.2021.13765
• Ponsignon, F., Kleinhans, S., & Bressolles, G. (2019). The contribution of quality management to an organisation’s digital transformation: a qualitative study. Total Quality Management & Business Excellence, 30(sup1), S17–S34. https://doi.org/10.1080/14783363.2019.1665770
• Roth, N., Deuse, J., & Biedermann, H. (2019). A framework for System Excellence assessment of production systems, based on lean thinking, business excellence, and factory physics. International Journal of Production Research, 58(4), 1074–1091. https://doi.org/10.1080/00207543.2019.1612113
• Salimian, H., Rashidirad, M., & Soltani, E. (2020). Supplier quality management and performance: the effect of supply chain oriented culture. Production Planning & Control, 32(11), 1–17. https://doi.org/10.1080/09537287.2020.1777478
• Sattler, C., & Sonntag, K. (2018). Quality Cultures in Higher Education Institutions—Development of the Quality Culture Inventory. Geographies of the University, 313–327. https://doi.org/10.1007/978-3-319-75593-9_9
• Savastano, M., Zentner, H., Spremi?, M., & Cucari, N. (2022). Assessing the relationship between digital transformation and sustainable business excellence in a turbulent scenario. Total Quality Management & Business Excellence, 1–22. https://doi.org/10.1080/14783363.2022.2063717
• Singh, D., Singh, H., Singh, J., & Kumar, R. (2019). Exploring the relationship between dimensions of quality management practices and business performance. International Journal of Productivity and Quality Management, 28(1), 128. https://doi.org/10.1504/ijpqm.2019.102429
• Siti Patmawati, Valin Mertianti Dewi, & Masduki Asbari. (2023). THE Effect of Short-Term and Long-Term Learning in Quality Management and Innovation. Journal of Information Systems and Management (JISMA), 2(1), 21–26. https://doi.org/10.4444/jisma.v2i1.249
• Sony, M. (2019). Implementing sustainable operational excellence in organizations: an integrative viewpoint. Production & Manufacturing Research, 7(1), 67–87. https://doi.org/10.1080/21693277.2019.1581674
• Statista. (2020). Total staff training days, by country 2011-2017. Statista. https://www.statista.com/statistics/290847/total-employee-training-days-in-the-united-kingdom-uk/
• Statista. (2022). Management consultancy turnover growth rate UK. Statista. https://www.statista.com/statistics/527523/management-consultancy-turnover-growth-rate-united-kingdom-uk/
• Statista.com. (2018, March 14). Organizations using practices for managing organizational change 2014. Statista. https://www.statista.com/statistics/293200/organizations-using-practices-for-managing-organizational-change-worldwide-by-type/
• Statista.com. (2023). UK: GDP growth from investment in digital tech 2040. Statista. https://www.statista.com/statistics/1295712/uk-gdp-growth-from-investment-in-digital-tech/
• Stravinskiene, I., & Serafinas, D. (2020). The Link between Business Process Management and Quality Management. Journal of Risk and Financial Management, 13(10), 225. https://doi.org/10.3390/jrfm13100225
• Udriyah, U., Tham, J., & Azam, S. (2019). The Effects of Market Orientation and Innovation on Competitive Advantage and Business Performance of Textile SMEs. Management Science Letters, 9(9), 1419–1428. http://growingscience.com/beta/msl/3220-the-effects-of-market-orientation-and-innovation-on-competitive-advantage-and-business-performance-of-textile-smes.html
• van, Lara, P., Athanasopoulou, A., Banu Aysolmaz, & Oktay Türetken. (2023). Key performance indicators for business models: a systematic review and catalog. Information Systems and E-Business Management. https://doi.org/10.1007/s10257-023-00650-2
• Wickham, R. (2019). Secondary Analysis Research. Journal of the Advanced Practitioner in Oncology, 10(4), 395–400. NCBI. https://doi.org/10.6004/jadpro.2019.10.4.7
• Zgirskas, A., Ruževi?ius, J., & Ružel?, D. (2021). Benefits of Quality Management Standards in Organizations. Standards, 1(2), 154–166. mdpi. https://doi.org/10.3390/standards1020013
• Zgirskas, A., Ruževi?ius, J., & Ružel?, D. (2021). Benefits of Quality Management Standards in Organizations. Standards, 1(2), 154–166. mdpi. https://doi.org/10.3390/standards1020013