Impact Of Project Management In Software Delivery Dissertation Sample

Introduction Of Impact Of Project Management On Software Delivery Services

This study presents an overall discussion of impact of project management in software delivery services. Therefore, this study focuses on the background of this sector and describes a brief evaluation of this sector. Then researcher focuses on the problems of this sectors and reasons of those problems. Then those problems are affecting these sectors in how many ways also given in this study paper. Aims and objectives of this research also presented in this research, and during the study some questions comes out, those questions are also given. Some scopes and significances have also been written here for other researcher's sake. Description of this research and detailed description has been given in the dissertation section. In the last, a brief summary of this case study have presented in the bottom. In case of software delivery, project management helps to improve performance and speed. To improve speed and performance managers have to focus on the project planning, project management, adaptation of new technique, have to give importance of resources. The managers can use models and theories to improve their employee's performance.

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1.2 Background

Computational devices are used as a main tool of project delivery models and software services are mainly improved with the help of these devices. The banking sectors want to maintain the latest trends of dynamic innovations for infrastructural development (Whyte, 2019). The banking sector used some models as well as theories to improve the infrastructure of software services. Project management helps the banking sector to understand the impact of issues and provide solutions according to them. The organisation monitors the whole process with the help of various tools of project management. The management of the organisation fixed some goals as well as objectives to improve the productivity rate of the organisation. The management of the organisation collected authentic data about consumers through various innovative technologies.

According to Hewavitharana et al. (2019), the devices of project management help to maintain the economic growth of the country as well as a particular sector. Digital services help the banking sector to improve its financial services. The financial manager maintains the planning, monitoring as well as implementation process through the proper process of project management. The services of project management provide proper ensuring to maintain each service of the organisation.

According to Yuan et al. (2019), the rapid development of industrial technologies became the main reason that improved the infrastructure of the banking sector. The management of the banking sector developed suitable strategies to mitigate recent issues. The banking sector attracted shareholders with the help of various technological innovations. The utilisation of communication tools, which can help to improve employee engagement policy, became another symbol of innovation of modern technologies (Purchase et al. 2020).

Figure 1.2.1: Profit rate of the banking sector

(Source: Statista, 2023)

The revenue rate of the banking sector reached £95.5bn in the year 2022. The profit rate of the banking sector hasincreases14.8% in the year 2022. The investment rate majorly increased with the help of the proper utilisation of various innovative technologies (Statista, 2023). The profit margin forecast reached 44.4% in the year 2022. The proper process of project management cab improved the revenue as well as profit rate of the organisation.

1.3 Rationale

The banking sectors of the UK recently faced various technical issues and they utilised project management services to improve the services of this sector. Radical shifts as well as new competition became the main challenges of the banking industry. The sectors continuously change business models as well as mounting regulations to remove technical issues (Sharif and Pal, 2020). Technical disruption is another major issue that affected the reputation of the organisation. The traditional thinking process of the organisation became another major issue that created major problems. The organisation faced issues related to the privacy policies of consumers. Increasing demands of consumers, as well as ensuing in-clock personalized services, become the parts of major issues (Mutha et al. 2022).

Different technical innovations developed the level of competition for the banking industry. According to a prediction of the experts, approximately $4.7 trillion in annual revenue increased from the banking sector with the help of various technical innovations. Additionally, the cross-culture has developed major problems related to communication and it became the major challenge in the banking sector (Juhandi et al. 2021). Lack of technology investments as well as unskilful employees became the main reason behind the major issue. Frequent changes in governmental rules became another cause behind the major issue. The actor frequently changes business models and it is another reason behind the major issue (Hewavitharana et al. 2019).

Figure 1.3.1: Increasing issues in the banking sector

(Source: Statista, 2023)

The increasing cost of capital, decreasing rate of interest as well as decreasing proprietary trading became the main issues faced by banking sectors. The recent issues can improve with the help of various innovative technologies. The manager used various software related to project management. The project management tools help to understand the recent conditions of the market. Regulatory compliance, as well as increasing competition, became a recent issue in the banking sector. Breaches related to security like address verification service as well as end-to-end encryption are the parts of major issues in the banking sector. The management of the banking sector faced authentication-related issues for the lack of technologies. The organisation used biometric authentication as well as a location-based authentication process to remove the contemporary issues (Hsbc, 2023).

The researcher chooses the topic to understand the recent circumstances in the banking sectors of the UK. The researcher conducts detailed research on the infrastructural issues of the banking sector. The solution of the research can easily come out with the help of good methods of research. The researcher used various innovative tools to improve the quality of the research (Broby, 2021). RBA or risk-based authentication as well as out-of-brand authentication help to remove the issues of research.

Continuous innovations related to technologies became another important factor that can remove the pre-set issues of the banking sector. Technological innovation helps to understand the recent trending in the market. The political as well as social environment of the UK can be properly analysed with the help of various project management related software. The banking sector used various sustainable strategies to remove the infrastructural issues (Akomea-Frimpong et al., 2022).

Digital transformation became the most important factor that can remove the recent infrastructure-related issues. The management of the banking sector adopted various theories as well as models to improve the infrastructure. The organisation can use scientific management theory to improve the strategic approaches of the organisation (Fabbro and Tonchia, 2021). The profit rate, as well as the revenue rate of the organisation, can hugely improve with the help of proper utilization of theories (Kaur et al. 2019). Various business models can remove the infrastructure-related issues. The efficiency of teamwork can improved with the help of various impactful theories as well as models. The issues can remove with the help of various sustainable resources (Nižeti? et al. 2019).

The research helps to understand the advantages of project management in the banking sector. Organisational goals as well as objectives can properly identify with the help of project management. The management of the banking sector generates a proper timeline that can provide proper benefits to the banking sector (Vives, 2019). The capability of risk management can be increased with the help of project management. The productivity rate can majorly increase with the help of project management. The major risk factors like shareholders-related issues, lack of technologies, poor infrastructure, as well as poor management can be removed with the help of proper project management. The competitive advantages of the organisation can be increased with the help of proper project management (Saeidi et al. 2019).

Digital transformation can catch the attention of the main area of management, information systems, as well as marketing. According to Merhi et al. (2019), retail banking sectors continuously improved their infrastructure with the help of various technological innovations. The sectors used various technical tools to remove the disruption in consumer services. Digital transformation became the best example for deployment as well as development. The manager of the banking sector used founded theory to understand the significance of digital transformation. The researcher chooses research about digital technologies to understand the recent condition of the banking sector. The digital transformation mainly focused to improve conceptualizations. The organisations created the corresponding model to remove the data-related issues (Verhoef et al.2021).

Thebanking sector faced various difficulties to providing enoughprotection to the personal in formations of the banking consumers. The data-related issues can easilyremove with the help of various innovative technologies. Financial services can secure with the help of various innovative technologies (Chang et al. 2020). Information and communication technologies can improve with the help of proper strategies for project management. The manager of the banking organisation used a blended approach to remove the recent issues. The blended approach helps to remove the cultural issues in the banking sector. The design as well as implications of the banking sector can properly maintained with the help of proper strategies of project management (Saeidi et al. 2019).

According to Krasonikolakis et al. (2020), the implementation of blockchain technologies in the banking sector helps to rove recent issues. The financial segment of the banking sector can improve with the help of proper block chain technologies. The EFA as well as the CFA of the banking sector can improve with the help of proper usage of block chain technologies. The management can improve the segment of confirmatory factor analysis with the help of block chain technologies. The project management software provided a practical presentation about the recent issues in the banking sector (Popkova et al.2019).

According to the author Seyfang and Gilbert-Squires, (2019), the sustainable transition became another major factor that can remove the contemporary issues in the banking sector. The management of any technologicalorganisation used a conceptual framework to maintain a sustainable transition (Harrahill, 2019). The sustainable transition mainly focused on the crisis of the banking sector and its solutions. Important sustainable values can be properly measured with the help of proper strategies of project management(Harrahill, 2019).

According to Garg et al. (2021), technological disruption in the banking sector directly affected the consumer segment. The managers used a consumer-centric performance-based model to remove the issues related to consumer engagement. The extension of Big-tech, as well as various petitions, helps to remove the contemporary issues in the banking sector. Financial stability became the major factor that can remove with the help of proper practices in project management. The project manager can improve the performance level of organisational employees (Popkova et al. 2019).

According to Juhandi et al. (2019), the performance level of employees can depend on proper practices of project management. The transactions as well as consumer-related issues can be removed with the help of impactful theories as well as models.

1.4 Aim and Objectives

Research aim

This research aims to evaluate the existing situation of project management in the banking sector and develop strategies to mitigate different issues.

Objectives

• To search the literature, to analyse the current situation of project management in the banking sector
• To collect data to evaluate the advantage of project management that helps the business growth of banking sectors in the UK.
• To analyse data to investigate the limitation of project management in the banking sector and its effects on its growth

1.5 Questions

1. What is the present situation of project management in the banking sector?
2. What are the advantages of project management that help the business growth of banking sectors in the UK?
3. What are the factors that limit project management in the banking industry and hamper its growth? (Explain the impact your research might have on theory/literature, practice, and policy.

1.6 Proposed Research Methodology

In this research the researcher have followed a strategised methodological ways that are mainly focuses on collecting information and data from different sources and analysed them by using several data analysing technique. For this research the interpretivsm approach has been adopted as it can help the researcher to understand the numerical values, data and different organisational aspect of the workplace. The secondary data collection method has been adopted for collecting the information from different sources that are mainly the previous researches in several similar topics, different government data and document, and reliable non government documents. After the data collection method, the information have been analysed by using quantitative data analysis. This process helped the researcher to understand the numerical or statiscal value of the researches.

1.7 Scope and Significance

This research affects the practice and policies of management in case of software delivery service in management. It also affects on theory of development because most of the theories used in this research could be a help for further development of this business. In addition, the research has the potential to introduce guidelines for banking sectors in relation to project management practices that could influence growth. In addition, finding of research can be advantageous in the construction of new policies for banking sector that are aligned with new interventions in the financial sector.

The internal as well as external issues of the banking sectors can have a detail analysis with the help of this research. The political as well as social factors that can affect the revenue rate of the sector can be analysed with the help of this assessment. The effects of the project manager in the banking sector can be properly analysed with the help of this research. The main issues in the banking sector and its solutions can be properly analysed with the help of this research. The risk factors in the banking sector, as well as issues in project management, canevaluatewith the help of this assessment. The manager of this sector faced issues related to shareholders' manager as well as consumer engagement policies.

The capability of risk management can increased with the help of project management. The productivity rate can majorly increase with the help of project management. The major risk factors like shareholders-related issues, lack of technologies, poor infrastructure, as well as poor management can remove with the help of proper project management. The competitive advantages of the organisation can increased with the help of proper project management. Digital transformation can catch the attention of the main area of management, information systems, as well as marketing.

Project management have its own impact on different sectors of the banking. On the other hand this management system has the organisational aspects that are related to different .management related issues. In banking there are different rigid rules present that have the perspectives to understand the severity of the importance of the sector. Other than that this research is dealing with different impression and benefits of using project management in the organisational perspectives. On the other hand, the basic limitation and challenges have been discussed that are related to the organisational growth.

1.8 Dissertation Outline

In introduction sector, one can find a brief description of this research and the topics that are going to discuss in this research. Then the background of this research is also given and then these researches focus on the problems of this research and reasons of all these problems. Aims and objectives of this research presented in this study, some questions regarding this research is also presented here. After that scope and significance of this research is also present in this study. In brief, this research contains chapter1introduction, chapter2-literature review, chapter3, methodology, chapter 4 findings and analysis, chapter 5 conclusion and chapter 6 recommendations.

1.9 Chapter Summary

The projects related to software services faced various difficulties to reach their actual level of success. The managers of software development services used various theories as well as models to improve their skills in project management. The software development organisations created some particular goals as well as objectives to improve the consumer segment. The sustainable transition became another major factor that can remove the contemporary issues in the banking sector. The management of the organisation used a conceptual framework to maintain a sustainable transition. The factor mainly focused on the crisis of the banking sector and its solutions. Important sustainable values can be properly measured with the help of proper strategies of project management.

Chapter 2: Literature Review

2.1 Introduction

Project management helps in developing the business efficiently and successfully. Proper management in leadership plan and managing the project regarding the software delivery increase the efficiency level. Here is the discussion regarding software delivery to the banking industry. Appropriate management regarding software delivery helps the banking industry to improve its service, which allows for the growth of the industry. As opined by Fabbro and Tonchia (2021), the complete process of acquiring software products for customers from conceptualization to purchase is defined as the software delivery process. It also includes the product's licensing. Adaptation of different methodologies helps in creating a smooth delivery process. Here the discussion helps in providing information regarding the software delivery management in the HSBC bank (Hsbc, 2023). In addition to that, project management regarding software delivery involves the formal project management structure that helps in developing ideas regarding managing innovative ideas regarding the software delivery to the HSBC bank.

Proper management regarding the investment and engaging the project sponsor is necessary for developing the process. The project manager should be clear on acquiring the goal and outcome of the project management. The previous research on the topic helps in understanding the documented role and responsibilities of the project manager developing the service. As opined by Ford and Lyneis (2020), a proper plan is needed to be framed by the project manager that helps in improving the risk that can obstruct the smooth software delivery process to the banking industry. Acknowledging the problems regarding the management of software delivery there is a need for communication with the client bank that helps in accelerating the performance management baseline. Coordinating the tasks and schedules helps in resolving the issue that comes with delivering the software to the bank. The research regarding project management helps in identifying the research scope and the information, which is acquired through the research, improves the project management process, which can boost the banking industry's efficiency level (Wang et al. 2021).

2.2 Theoretical Analysis

It is being discovered that most project management theories and ideas do not prove particularly challenging to comprehend, whereas deploying these theories in different situations is challenging (Tam et al. 2020). Whenever managing tasks, project managers need to consider an assortment of variables into account each endeavour is different, and the atmosphere is too. The principles associated with comprehending the setting of the project are scheduled to be covered detail throughout the upcoming part of this theoretical research module. These principles involve implementing the systemic approach to figuring out organisations, controlling clients, comparing the life spans of products to the circumstances of the project, recognising the setting for IT projects, along with examining present developments that have had an influence upon the administration of IT projects (Gonze et al. 2020). These researches have explored the Contingency Theory and Systems Theory approach.

2.21 Contingency Theory of Project Management

The fundamental tenet of the contingency theory is the notion that there can be no one optimal method to arrive at conclusions (McAdam et al. 2019). A similar kind of approach is taken while developing the software for the HSBC Bank, operating in London (Sarta et al. 2021). Before beginning with the actual project development with the help of the contingency theory, to assert these two following this would be optimal for the project development:

• Determining how the Project would be approached

• It also involves creating the schedule of the Project Planning

It becomes the fundamental part of project management to decide the best way to achieve the requirements asked by the client. While doing so the development team needs to keep in mind the available number of resources in hand that could come in handy while working on the banking software development (McAdam et al. 2019).

Figure 2.3.1: A Framework of Contingency Fit for Software Development Projects

(Source: Ahimbisibwe et al. 2015)

With the presence of the project sponsor as well as the project manager (PM), and the subject matter experts (SME) a project plan was developed that keeps time-to-time client feedback in mind to move forward with this project. The core members of the project development team were taken into consideration in order to meet the following contingency opportunities:

Project Objectives and Requirements	Few client meetings were held to have a better understanding of what they are looking for. The clients were also asked for any kind of sample software that they had in their minds to give a better understanding of the work to be done.
The assumptions which are to be confirmed	It is assumed that several client meetings would be done that will display the different Graphical User Interfaces (GUI) of the software development midway before the final submission.
Involved Risk factors	Sudden change in the mind of the client regarding the outlook of the software is kept in mind
Issues that might be faced	After the initial development is done, there is always a chance that when run on different platforms or on different hardware components the software would show some bugs.
Resources Available	The client was able to show the project management team some examples of software from which references are to be taken into consideration.

Table 1: Contingency Theory of Project Management

(Source: self-created)

2.2.2 Systems Theory of Project Management

During the early 1950s, the expression "systems approach" came into being as a reference to the comprehensive and methodical strategy for resolving complicated problems that incorporates the concepts of systems theory, and systematic analysis, followed by management. Organisations constitute systems as well because individuals are working in different jobs to collaborate, create, nurture, provide, and promote a range of goods and services (Muga, 2020). A general framework for considering objectives as systems is referred to as a systems theory.

According to the framework of systems theory, the banking organization and the computer programme-engineering component of project administration are both interconnected systems (Pan, 2021). Every element that makes up the overarching system is interdependent among the other ones as well as is reliant on them to perform the proper operation (Kautz et al. 2020). While implementing this theory the entire organisation is thought of as an organic living body and the different departments are placed as vital organs like hands and feet – it was viewed as a system that consists of complex pieces held together (Penndorf, 2022).

While moving forward with a approach both the technologies as well as the business aspects and their interrelationship were kept in mind. The main objective while developing the software is that the project management team, especially the software developers will not follow a specific intangible routine, but they would start working by the process of addressing the upcoming problems in a comprehensive way, which will give the team efficiency (Kerzner, 2022).

2.3Importance of Project Management in the Banking Sector

Nowadays many businesses rely on project management for differences in the size or type of the company. The company described in the study is the banking sector and the impact of project management is very acute in the industry. According to Lisa (2020), banks are considered for having huge work on projects and this is the main reason for which the banking sector is selected for the explanation of the study. Banking sectors must manage huge forms of data that can be financial or private commercial data, which needs to be evaluated. The maintenance of those sensitive data can be very crucial, and it needs to have the process of project management (D'Amico et al., 2020).

Namugenyi et al. (2019) said that project management can be used for managing the risk of the financial structure and it is applied for the maintenance of the structure to deliver the required resolution. Project management has many applications in the banking sector, and it can have a huge impact on the financial outcomes. Project management can be done by effectively planning, implementing, and monitoring short, mid and long-term goals for completion. The project plans are prepared at first and after that, it is noticed whether the project is completed at the given time and budget for satisfaction (Pan, 2021). The banking company selected for the explanation of the project management is HSBC - London and it is a company very extensive in the UK. The company is having a huge impact on project management that resolve the issues with baseline scope, requirements, benefits, schedules, and budget that are managed for outlying the business transformation framework. There are several benefits of project management in the banking sector, and these can be described as:

Financial Analysis and Planning

Financial planning and analysis are the most essential part of the banking sector that can be done by the project managers. The bank's projects are effective for the bank's investment, cash flow, revenue and expenses (YuSheng, 2019). The purpose of project management is huge in the banking process that can be utilized for the management of the bank's requirement also, it is there to produce essential data that are generated for the implication of the problems, which arises in the financial field. The project team takes part in analysing the data and the information for future access to the process. The project manager does the cost-benefit analysis so that the bank can have effective data regarding the banking process and the required result cost benefits. With the assistance of the project managers, the bank can focus on the critical areas rather than the general areas of the process (Allegue et al. 2023).

Budget Management

Sahar (2023) defines the term budget management in respect of the defined criteria of the banking sector. He said that the budget management of a bank is the most important process that can create awareness and effective ways for management of the data. Budget management is done by having effective audits with the maintenance of the client's accounts for determining the financial assets. The bank manager needs to be alert to have control of the new opportunities for the development of the bank. The opportunities cost issues can be there that can make the process hindrance, and this is the reason for delivering the importance of project management. The bank's financial performance is boosted, and financial allocation is done for the short and long-term strategies. Project management can be effectively used for the development of the banking process and it can be used for the importance of managing the financial stability of the bank (Nieto, 2019).

Enhanced Efficiency

The matter of finance is very much sensitive and needs intensive care for the management of the finance, which can be done with elaborate efficiency. The organized structure of the bank is followed for ensuring process efficiency. The identification of complex tasks and the key process for aligning them is the basic activity of the project managers (Tam, 2020). The project managers help to cut down the expenses and manage the budget of the organization. The project managers are there to develop the improvement areas so that the banks can achieve short and long-term goals. The project managers within and outside of the banking sectors maintains effective communication (Ahimbisibwe et al. 2015).

Enhanced Team Leadership

The project managers effectively maintain the team leadership and the management of the team. Guidance is provided for the employees and the employees are directed to have proper management so that they can perform well with the deliberate use of effective process and efficiency. Team leadership is the process that is maintained by the project managers to have control over the clients and the employees so that the project can go well without any hindrance (Huang et al. 2020).

Creation of Networks

Network creation is the process that is maintained by the project managers to have effective interactions with the other bank officials so that any issues-related situations can be handled. The proper management of the networks can help a business run well with the definition of all the effective data that can be managed to have a proper definition of project management. Every bank nowadays can have important project management so this part of the process can be helpful in assisting the project managers to complete the goal of the banking sector (Oraee et al., 2019).

2.4The Advantage of Project Management that Helps theGrowth of Banking Sector in the UK

This part of the research aims to gather information to assess how organizing projects benefit the UK banking industry's expansion. The financial services industry has an array of initiatives as well as obligations, and administration of these will add tremendously to the growth of the banking organisation (Kerzner, 2022). This means that the individual must already be comfortable with each undertaking that takes place in the financial institution as banking executive. Operations including confinement, securities, settlements, revenue generation, equity borrowing, operational finance investment, risk administration, etc. that are operational throughout the primary administration and the back desk (Van Greuning and Bratanovic, 2020). Therefore, it is of the utmost importance for banking employees to be familiar with the fundamental concepts and guiding principles of project management.

Irrespective of how big or what kind of organisation they are, numerous depend on the oversight of project management. Project commitments for financial institutions are more significant than for numerous other sectors of the economy. Everyone involved is guaranteed that they will collaborate effectively as a cohesive unit under the supervision of the project manager (Larsson and Larsson, 2020). Positive Return on Investment (ROI) is made certain by good work standards. The bank also has an increased rate of achievement as well as enhanced efficiency levels. In the banking industry, project management offers the following five advantages:

Financial Plans and Analysis (FP&A)

Most financial institution projects have an impact on the specified bank's expenditures, cash flow, earnings, plus expenditures. Ensuring the accomplishment of these strategies, FP&A budgets, therefore help us to understand, plus analyses procedures. To arrive at educated choices, the project team examines data from multiple sources (Penndorf, 2022). Due diligence is required, and the members of the group have to conform to the appropriate requirements.

Any endeavour has a higher likelihood of being successful with efficient project management. During every project, the assigned project manager performs an evaluation of costs and benefits. Then they identify sectors of businesses that focus on generating money (Humaidi et al., 2020). As an outcome, rather than concentrating on broad issues, the financial institution just tackles those that are most important. The purpose aims to refocus attention on tasks that could possibly bring significance rather than operations that might fail.

Budget Management

The bank supervises, analyses, and keeps track of the customer's financial standing. As a result, the financial institution needs to be constantlyon the lookout seeking fresh prospects including sectors that desire development. Project management is used because the bank could run into challenges with opportunity costs (Huang et al. 2020).

Project managers are expected to accurately handle economic issues in accordance with the project administration principles. The bank accomplishes projects on schedule provided the previously mentioned requirements have been adhered to (Allegue et al. 2023). It improves the economic health of a financial institution in this way. The budget allocation for short-term and long-term strategies is also balanced through project management.

Enhanced Efficiency

Precision is of the utmost importance given that dealing with wealth is complex and mandates extreme consideration. To preserve the efficiency of its processes, the financial institution must adhere to a properly organised framework (El Khatib and Al Falasi, 2021). Each of the following managerial tasks could be accomplished to guarantee optimum company functions:

• · Identifying the complexity of the tasks, which is then followed by a set of actions that use key points to streamline them,
• · Looking for possible opportunities to bring down the costs involved while ensuring the quality of the services being delivered,
• · Looking for areas for improvement which will enable the financial organisation to achieve both the short as well as long-term objectives within the stipulated timeframe,
• · This also aims to ensure that communication is effective within as well as outside the financial institution.

Network Creation

The procedure of project management encompasses an assortment of milestones including tasks. Throughout the course of the procedure, each member has the opportunity of interacting alongside other professionals in their field. Responses to problems at the financial institution can originate from practical knowledge from additional management. Conversations create a channel enabling novel perspectives along with enhanced problem-solving techniques. It is conceivable that someone might come to develop creative concepts provided the present developments in technology. The ideas have the potential to give the financial institution further resources to continue operating one-step higher than the rivals do. Furthermore, the business receives the ability to find both time and cost-effective alternatives related to problems because of these interactions (Pudussery, 2019).

2.5The Limitations of Project Management in the Banking Sector

In recent days, the banking industry is issues regarding operational problems, which affects the growth of the banking industry. It results in the low performance of the banking industry. As opined by Armenia et al. (2019), the problem in the banking operation reduces the productivity rate of the industry. In addition to that, the banking industry faces issues regarding managing time that creates problems in customer handling and maintaining the operation within the time. In addition to that the industry faces issue regarding completing the projects within the timeline.

In addition to that, several factors that obstruct the smooth operation of the industry result in decreasing the profitability as well as operation mishaps. The limitation involves the absence of clear objectives and poor communication skills. Defines the target is necessary for developing planning to increase the profit of the financial sector. As opined by de Oliveira and Rabechini (2019), poor communication skills affect a smooth management process in the banking industry. Poor communication exacerbates the teamwork culture in the organization, which has a negative impact on generating the growth of the banking industry. The banking industry faces issues regarding inadequate project management. In addition to that, weak coordination is one of the limitations that the banking industry faces nowadays. The teamwork culture in the industry increases the productivity rate, which helps in increasing the growth of the financial institute. In addition to that, the banking industry faces issues regarding the proper planning and execution of the plan. Proper monitoring of the plan helps in increasing the development of the banking management. In addition to that as opined, by Ford and Lyneis (2020) controlling time for the development of projects affects the productivity rate. On the other hand, another limitation in the banking sector is about adopting rapid changes based on the situation.

2.6 Use of Project Management for the Growth of the Banking Sector

Project managers play an important role in the financial sector of supervise the implementation, planning and monitoring of short-term and long-term projects to develop the plan of the project. The project managers become new roles that are inseparable from the organization. The project-based work provides value through products and services, which improve the economic and social conditions of the organization. The paper is based on four sources, which are sustainability, benefits realization, timing issues and the reception of stakeholders (Ika and Pinto, 2022). The professional of project management help to better analysing of the customers to expand the better knowledge of financial sectors. The project management of finance is keeping track of the financial status of the project about the delays, budget and cost revenues of the organization. One of the essential things is to manage the finance of the project, which are fixed, and variable costs. The predetermined expenses set up the project. The variable costs increase when the fixed costs stay the same in the finance sector (Ika and Pinto, 2022).

The finance management of finance is the successful execution of the project. This project manager assigns several areas of cost of the project and keeps a balance in the budget of the company to meet short and long-term goals. As noted by Badi et al. (2021), they follow the inflow of the cost of the projects and ensure adequate resources. This research, there includes some uses of project management for the growth of the banking sector which are to improve the revenue of the project, monitor the working quality and oversee the planning of finance of the project. Effective communication is very necessary for finance, maintaining records of payroll and conducting of implementation of work.

A finance manager of the project ensures that a project helps to increase the profit of the company. The managers of finance develop opportunities for cost-saving for the company. This manager tracks extra work, which improves the profitability of a project. As opined by B?tae et al. (2021), project management maintains all the accounting, audits and budgetary of all projects. They assign all roles and responsibilities to optimise the potential risks and better the work quality of the project. A good activity of project manager needs to use some processes to deliver the proper information to the organization. The supervising finances of the project are very necessary for the project manager of the finance sector. They use cost-effective methods of the departments of the company to execute projects. As noted by Park and Kim (2020), this manager ensures the submission of balance sheets and reports the procedures of finance. The performance of the company improved to deliver the completion of the project.

The deadline of the project is necessary because the project managers ensure that employees notice the deadline of the project. The project manager needs to develop solutions to keep on time the project. The project manager manages the responsibility of the finance manager of the project. They communicate the requirements of finance for the management of the project. This job helps to communicate the project goals between team members and departments. The project managers conduct post-implementation of work such as observing the behaviour of the customer, which improves the effective marketing strategies of the organization. It is very important for analysing the current trends of the market to identify the trends of the business. This helps to develop the cost accounting policies of the company.

The payroll records are important for maintaining the company and these payrolls consider the employee's salaries in the organization. As opined by Pan and Zhang (2021), the project managers help to keep separate the records from other documents as it contains security numbers and employees' addresses. The payroll records help to maintain to view of the information of the employee and the history of payroll. The average salary is $8963 per month, which allows a competitive base salary.

In this study, there are some essential skills to becoming a good project manager of finance, which include the analysis of finance, communication, organization, mathematics, and intelligence of business. As stated by Chang (2020), this skill involves realizing the issue and providing meaningful solutions and analysis with the financial skills for the improvement of the revenue of the organization. A project manager creates reports of finance that easily understand the employees. They explain the trends and patterns of finance in coherent ways.

Managers of the organization should have proper knowledge to manage the projects in effective ways. This skill helps to set achievable goals of finance for the company. The project manager sets daily basis goals to focus on the objectives of the banking sector. As opined by Guo and Zhang (2022), the bank manager needs to be alerted to have control of the opportunities for the development of the bank. The financial performance is boosted by long-term and short-term strategies. Project management is used for the development of the banking process.

Project managers play a vital role in the financial sector because they make smart decisions and predict future inventory and sales. These professionals utilise "resources planning software.” As stated by Tao et al. (2022), the audit of the finance sector is very crucial for all the services used by project managers. It focuses on the standard of quality and estimated completion of the project. This tool implements various actions and assesses a project that increases the success of the banking sector. The financial data can be collected with the auditing of project management. The limitations of project management in the banking sector

In recent days, the banking industry is issues regarding operational problems, which affects the growth of the banking industry. It results in the low performance of the banking industry. As noted by Peji? Bach et al. (2019), there are some limitations of project management in the banking sector, which include a time-consuming process, which makes it more rigid of the organizations depending on the methodology of project management. This management adds a complexity layer to projects and the technology considers various important tools and software for project management. They provide effective report and track the tasks of the project in the finance sector.

The Management of a Project Takes Time

Project management is a time-consuming process in the initial phases that occur in the preparation and planning of the banking sector. As opined by Tchamyou (2019), it takes to allocate resources, identify the goals of projects, and develop the plan for the project. This time investment can be problematic with limited resources in better outcomes of the project, cost savings and improved efficiency of the project.

The Management Cost of the Project

Project management is expensive for some finance sectors. The management of projects needs investment such as technical resources, software, and training tools for project management(Lapidus et al. 2022). The lack of resources for financial support makes some problems in the infrastructure of the project management.

Lack of Flexibility

Project management depends on a lack of flexibility those setting goals, timelines and budgets of the limitations. The limited innovation and creativity create the problem for the organization (Hwang, 2019). The adaptation of the needs of the customer changes in the marketplace.

Project Management is Complicated for the Organization

Project management is a complicated process, which develops worse in large projects. Businesses are required to manage the overall tasks, team members, and deadlines that leave the stakeholders and project managers (Lapidus et al. 2022). This complexity causes miscommunication and confusion that has negative effects on the outcome of the project. The software of project management can eliminate the challenges.

The Technology of Reliance

The project management set some software and tools for the management of projects, which burdens businesses with a limited budget for technology. Theorganisation also needs server equipment, hardware, cloud storage, and storage for a new project. The team members need to be effective in using technology and require training to use it properly.

Poor communication exacerbates the teamwork culture in the organization, which has a negative impact on generating the growth of the banking industry. As stated by Chen and Bellavitis (2020), the banking industry faces issues regarding inadequate project management. In addition to that, weak coordination is one of the limitations that the banking industry faces nowadays.

Effective communication needs for better improvement of project completion, quality control, and risk management. The management of a project makes to reduce costs, improves efficiency, and reduces costs and minimizes the risk of the project in the financing sector. As opined by Denicol et al. (2020), the project team takes part in analysing the data and the information for future access to the process. The project manager does the cost-benefit analysis so that the bank can have effective data regarding the banking process and the required result cost benefits. The opportunities cost issues can be there that can make the process hindrance, and this is the reason for delivering the importance of project management.

2.7 Literature Gap

In this research, the researchers covered the sections of current situation, the advantages and a limitation analysed. Hence management tools toward developing the project management system and implement of new technologies not analysed. Review of existing literature assisted to identify project managing in banking sector involves numerous function and each function can be enhanced with specific management intervention; however, there is an evident knowledge gap in ranking each function based on importance and value. Furthermore, review of existing literature highlighted that there are significant different types of banking services, which requires significant different approaches for project managing; however, there is significant lack of debate upon similar functions of banking like dept. management or reserves management.

In several research papers that has been published previously by several renowned authors has not discussed regarding the impact of project management is done on construction industries and also its impact is not shown on software delivery services. Therefore, this is one of the literature gaps identified in this research paper and the main reason for choosing this topic. The data collected are in the form of materials that are collected from journals and article the use of these data can produce a slight literature gap (Hwang, 2019). The data that are collected is not enough to describe the fact of the research and this is the reason for which primary method needs to be used so that the research can be accurate and can be full of information to avoid the gap of the research. Specific data of banking sector cannot be found as they are confidential therefore there might be some differentiation in information.

2.8 Conceptual Framework

The conceptual framework contains different elements challenges, limitations of project management, and stakeholders such as employees, government and managers. The conceptual framework indicates that all these elements affect project management in software delivery service. Effective project management benefits overall project that assists growth of banking sector. Contingency theory could be used in project management to decide the best way to achieve the requirements asked by the client. While doing so the development team needs to keep in mind the available number of resources in hand that could come in handy while working on the banking software development. This element could affect project management in software delivery service. Thus, contingency theory assists to understand how requirements of client could be fulfilled in a project effectively. As per systems theory, the banking organization and the computer programme-engineering component of project administration are both interconnected systems (Pan, 2021). This theory assists to understand the way entire organisation is thought of as an organic living body and the different departments are placed as vital organs like hands and feet – it was viewed as a system that consists of complex pieces held together

2.9 Summary

It can be summarized that project management in the finance and banking sector helps create the planning, implementation of the plan and monitoring of the plan that helps in increasing the banking potential of the bank. It helps in increasing the activities that involve rolling out the growth of the banking sector. The study reflects the ideas regarding the development of the banking sector through proper project management. As opined by Li et al. (2021), an efficient project manager develops ideas that help in optimizing the use of resources for the development of the banking sector. The research helps in understanding the effectiveness of proper management that increases the growth of the banking sector.

The discussed topic provides information regarding the opportunity for cost-cutting and ensuring quality service, which helps in developing the growth of the banking industry. Expertise in project management helps in developing the coordination among the various department of the banking service that helps in achieving the targeted goal. The factors that are discussed previously help in understand the ideologies, cultural and technical circumstance improvement that helps in the development of the growth of the banking sector. The research helps in understanding the literature gaps in project management. That is needed to explore which helps in increasing the viability of proper project management. Further research helps in acquiring knowledge regarding the management problem in the banking industry. As per the discussion, client feedback is necessary for developing ideas regarding the management of the banking sector. In addition to that collecting the data and taking decisions on the improvement helps in augmenting the financial growth of the industry.

Chapter 3: Methodology

3.1 Introduction

This chapter has covered the important aspects of the study and helped the researcher to collect proper data and information on the impact of project management in software delivery services. Hence based on the aims and objectives of the research diverse methods including research philosophy, research approach, research design, research strategy, data collection method and many other data collection methods have been considered here as the method for the data collection of the secondary method.

3.2 Research Onion

The methodological adaptation is navigated with assistance of Research onion framework. According to Saunders et al. (2016), it is quite difficult for research to navigate proper methodological considerations before executing or initiating a research. The course of research may create complexities to determine proper alignment with approaches, designs, and perspectives. Here, Research onion model facilities an systematic way for navigating methodological considerations for philosophy, approach, deign, data collection, sampling, search strategy, timeframe, data analysis and others, which improves odds of driving conclusive findings.

The methodology section over here significantly delivers every kind of vital information that effectively assists in structuring their research paper. As opined by Saunders et al. (2016), this research study primarily follows research onion, which is quite essential for choosing suitable approaches. Concerning this, this research paper provides all kinds of necessary information, which is quite relevant to “secondary qualitative data”. On the other hand, this research study also emphasizes obtaining crucial data as well as analysing collection approaches such as questionnaires, interviews, as well as observation. For instance, this makes competent utilization of secondary sources data and it hardly ponders over ontology or axiology. Moreover, this research onion delivers a competent progression and with the help of this research, a methodology is going to be structured.

3.3 Research Philosophy

Research philosophy primarily deals with sources, nature, as well as the development of adequate knowledge. Hence it can be noted that naturally three major types of research philosophies are used by different researcher and those research philosophies are including "realism research philosophy", "interpretivism research philosophy" and "positivism research philosophy" (Chilisa, 2019). The use of the three research philosophies is different and they implemented in different research situations and based on the research requirements, aim and objectives.

It can be noted the fact that the "Realism research philosophy" is generally used to get some key hypotheses about the various segments of the research. This type of research philosophy provides the scope for the researcher to think freely regarding the progression of the entire research. Apart from that, the researcher is capable to examine the elements in an argumentative manner by this specific research philosophy. After that, the "positivism research philosophy" cans easily diversely factors of the research in a quantitative manner (Litosseliti, 2018). Based on a few key assumptions does the researchertry to compare the suitable findings and they compare different ideas of the entire research. After that, the next research philosophy is the "Interpretivism research philosophy" and here the researcher focusses on the research in a qualitative manner.

It can be justified that the researcher of this study has chosen and implemented the "Interpretivism research philosophy" for the smooth progression of the entire research (Thomas, 2021). The researcher of this research has chosen this specific research philosophy becausequantitative aspects of research are not focused on here and rather than this the researcher have become focused on the qualitative aspects of the study.

3.4 Research Approach

This research approach is another major part of this research that inevitably used by any researcher of research. This specific research philosophy generally supported the process of extracting data and information regarding the research based on the aim and objectives of the research. There are generally two types of research approaches that generally used including the "Inductive research approach" and "Deductive research approach" (Orsini, 2018). It can be depicted the fact that the "Inductive" type of research approach is generally used todevelop unique thoughts and ideas. This type of approach or method is use mostly in any new study where the research becomes a subject of researching new information. Apart from that, the realistic perspective is used to create creative research results that can be supported the most in the research cases.On the contrary, the "Deductive research approach" is generally used to be developed based on the major research aim and objectives as well (Bazen et al. 2021).

Thus, it can be justified by the factor that the researcher of this research has used and implemented the "Deductive research approach.” This research has selected this specific research approach because they got support from this approach while establishing diverse ideas from different established theories (Zhan, 2021). Hence, this approach does not support creating new ideas. Other than this specific research, approach supported the development of diverse theories and thematic analysis. In this aspect, the researcher has got the idea and developed multiple concepts and theories based on the research topic.

3.5 Research Design

This research design generally used in a systematic way that may follow diverse frameworks and protocols that are generally become helpful to get authentic research outcomes based on the research aim and objectives. Thus, the selection of a research design has become a significant aspect and it supports the researcher tofocus on the successful conduct of a research work. In this regard, the selection of the research design for any research is more important to gain the research outcomes (Acharyya and Bhattacharya, 2019). There are generally three types of major research designs used to get the expected outcomes of research and that are including "Exploratory research design", "Explanatory research design" and "Descriptive research design.”

The "Exploratory research design" generallyexplores different factors by developing new hypotheses. This research design can be accepted as one of the best research methods that can easily explore diverse factors by analysing diverse variables of research. The use of exploratory research design and inductive research approach are interconnected with each other. This collaboration can easily generate new ideas and hypotheses and the creation of variables and research hypotheses are easy to create in such a design (Kumar, 2022). After that, the "Explanatory research design" isuseful to explain the predefined elements of the research that are based on the research scenario. Lastly, the "Descriptive research design" supports the factual aspects of any research work and can easily describe the facts of the entire research along with the help of diverse theories.

Thus, it can be justified that the current studyhas used and implemented the "Descriptive research design". The researcher has chosen this specific research design because this is an affluent research method that helped the researcher to support different viewpoints of different teachers who have already researched the impact of project management in software delivery services (Mukherjee, 2019). The perspective of this research design is to support the study of the research topic and control the outcomes. The researcher has elaborately discussed the most relevant factor related to the research topicand this review and study have helped them to get accurate information about the research topic.

3.6 Research Strategy

The research strategy is a way to control whole research management in a systematic way. The research strategy has helped the researcher in this research to choose the right research method that can considered as a method of the data collection process. It has provided the best direction for the researcher to choose the "Secondary" research method and the quality of the entire research is totally depending on the research strategy (Machado and Davim, 2020). Based on the research strategy, the researcher has become able to focus more on the research rationale and problem statements. Data collected from authentic sources such as Pro Quest. Additionally, data collected from magazines and newspapers as well as from authentic sources such as from “Proudest, and Research gate.”The researcher has also become able to identify the research gaps only through this research method. The secondary strategy of this research has supported the researcher to bring progression within the entire research by focusing on the thematic analysis strategy based on the research objectives.

3.7 Data Collection Methods

This is the most crucial part of research and without the proper selection of data collection method; the entire research may become futile. Among the two major types of data collection processes "Primary" and "Secondary" data collection methods, the researcher of this study has chosen and gathered data based on the secondary qualitative data collection method. The data on the impact of project management in software delivery services in the UK has been collected via the already published and different authentic past journals, articles, books, magazines and many more (Smith, 2019). In this regard, the "Thematic analysis" has been conducted to find major information regarding the research topic.

3.8 Data Collection Tools and Techniques

It can be depicted the fact that the diverse authentic sources of literature and diverse reliable websites can be considered as the data collection tools and techniques for the data collection process of the entire research. The researcher of this research has collected authentic information from the current date and all the sources are authentic enough. Different authentic articles, journals, books, and many more have been collected from reliable sources including "Google Scholar", "Statista", "Pubmed" and many more (Auda, 2022). Hence, the major knowledge regarding the research topic has been dragged from different authentic secondary sources and they are all used to discuss the themes of the technique of "Thematic analysis.”

3.9 Data Analysis

For this research thematic data analysis has been done. Thematic data analysis helps to analyse qualitative data and includes reading and understanding the pattern of the data (Kiger et al.2020). This analysis is an active process and researcher need to stay active throughout the research.

3.10 Reliability and Validity

Information used in this research is valid as they are formatted correctly and have been used in an organised way. In addition, information is reliable, as they have been analysed in a justified way. Therefore, information used in this research are important to and its increase the significance of research.

3.11Ethical Considerations

In this research, the ethical considerations are the team members are not forces to participate in this research and finding the research questions. Ethical considerations of research are principles set that lead the whole research designs and practice. These policies are included participation, voluntary, informed consent, confidentiality, anonymity, the possibility for damage and outcomes communications. Appropriate rules and regulations must be followed for conducting a research paper. Hence, to conduct the whole research through secondary method analysis some primary ethical considerations should be followed. It helps to eliminate academic misconduct from the research paper.This research writing precisely obeys the “Copyright Act,”“Data Protection Act” and “GDRP 2018” (Pandey, and Pandey, 2021). It also helps toensure that this research paper does not disclose any personal data about any organisation. In this research, all the gathering data are collected from Government Websites and original articles.Appropriate citations are utilised in this report to evade academic misconduct.

3.12 Summary

This chapter of this research paper describes all the research methods and the explanation of further research techniques to determine the “Impact of project management in software delivery services”. In this aspect, Secondary qualitative data analysis has been taken to drive the research in a systematic way. In this regard, “Interpretivism Research Philosophy,”the “Deductive research Approach” and the “Descriptive research design” are chosen to conduct the whole research. Additionally, “Secondary data collection” with thematic analysis has been considered here. That helps to lead the whole research towards success.

Chapter 4: Findings and Analysis

4.1. Introduction

This research study is all about the research to findings the current situation of banking sectors, reasons behind the situations and finding the solution for the situations. This chapter proceeds with a thematic analysis that performed based on the research topic and allows in the evaluation of the collected qualitative data. However, the findings will base on the reading of the different collected sources and then looking for different patterns to develop different kinds of themes.

4. 2 Qualitative Analysis

4.2.1 Project management makes possible to most efficient use of resources and technologies

Project management considered as the most important because it allows in identify different kinds of business processes. Moreover, it also allows for running the business properly and enables efficiency with proper leadership. According to the study by Teresoet al.(2019) which suggests that effective project management allows different kinds of organizations to manage knowledge, skills, and different kinds of experiences for meeting objectives and goals. However, in the banking sector, it can be said that the industry is rapidly growing and is serving many customers within it. However, it allows for providing different kinds of financial services and helping customers in attending various growth opportunities that deal with numerous kinds of technological implementations.

The above figure allows in identify the rate of software inclusion and project management in the banking and finance industry. However, in the figure, in 2021, the comprehensive finance and banking industries had to forecast spending of around 491.86 million United States dollars. This expenditure was mainly focused on implementing different kinds of software for project management activities into the banking operations. However, it can be also said that by the end of 2024, the banking industry will be going to spend around 536.66 million United States dollars on various kinds of project management software effectively. As per the view of Filippetto et al. (2021), the members present in the finance team and the individuals directly involved in project management require various kinds of tools for tracking the overall work progress. This process allows for figuring out communication and effective tracking that can be performed by choosing the metrics very carefully.

Project management became the most crucial techniques in the banking sector, which can remove various contemporary issues. The productivity rate, as well as the revenue rate of the business, can be improved with the help of proper practices of project management. Various organizations used project managers for various reasons. According to Rasool et al. (2019), the style of leadership can improve with the help of proper project management practices. The knowledge, skills, as well as experiences of management, can be improved with the help of various innovative technologies. Software development helps to improve the productivity rate in the banking sector.

The project manager used resource-based theories to understand the condition of resources in the outside market (Barney et al. 2021) The main source of resources, as well as storage of resources, can be properly understood by management with the help of various innovative technologies. The resource-based theory helps to understand the productivity rate of the organization (Li et al. 2019). Management with the help of this theory can properly understand future strategies of the banking sector. The manager used various business models to understand the significance of technologies, such as, AI, cloud computing big data and more.

4.2.2 Agile project management provides more flexible methods for software delivery services

This part of the study deals with a discussion of the implementation of agile project management in the banking sector. In simple words, it can be described that the implementation of agile project management aids in rephrasing the overall requirements and evaluating them in a correct way. According to the study by Panesaret al.(2021) suggests that agile project managementallows evolving series of new technologies at every step during its business development processes. Moreover, in the banking sector, agile project management allows the involvement of a newly modified application that is used for processes regarding the scope of projects and idealizing project features. In this increased call for globalization, project managers need to gain flexibility within their project system. However, it should continuously adapt to the different kinds of emerging challenges and opportunities on the way. The overall financial industry can be considered a “major building stone” for the national economy (Yuonan et al., 2020).

According to the research performed by “Swedish Bankers Association,”banks are such engines that constantly run on the financial system and provide services like financing investments, provision for credits, and management of assets. As for the view of Piwowar-Sulej (2021), the implementation of agile project management in the banking sector allows an increase in the overall number of successful project transitions and helps financially with growing processes.

The above figure allows for idealizing the implementation framework of agile project management. However, it has also allowed banking services to change rapidly with the advancement of different technological advancements. As per the view of Dilgeret al.(2020), agile project management helps in bringing a dynamic banking environment that gets driven by the demand for improving service and customer-satisfying quality.

The banking sector used an agile project management strategy to remove the infrastructure-related issue. The implementation of the agile method helps to improve strategies of project management. According to Khalil and Khalil, (2020), the project manager helps to improve technological innovations that improve the productivity rate of the organization. The project management improved the features of recent projects. The recent issues in the banking sector can be improved with the help of various innovative software. The financial industry can improve its profit rate with the help of various theories as well as models. Approximately 86% revenue rate of banking sectors can increase with the help of various innovative technologies.

According to Coppola Azenha et al. (2019), the agile methodology helps to improve flexibility in the workplace. The employees get a proper environment with the help of this methodology. The employee engagement ratio can be hugely increased with the help of this methodology. The rapid changes in governmental rules cannot properly be affected the banking sectors because of this methodology. The methodology helps to provide a proper training process to the employees. The actual issues as well as the requirements of consumers can properly understand by the manager with the help of this methodology.

4.2.3 Project management also brings different kinds of challenges for the banking sectors

In the continuous process of translating practices and remediating practices, the banking sector most of the time encounters different kinds of challenges. These challenges can be based on strict frameworks that are used and which get complicated. However, one of the challenges that are faced by the banking sector is regarding the regulations stated for governing the overall banking industry. As per the view of Sithambaramet al.(2021), challenges with regulations, governing the overall banking sector can be because of no comprehensive characteristics of the industry in which the specific bank is operating. Thus, it makes it differentiated from the different kinds of the set of software that are developed within the industry. It can be also seen that the banking industry has been continuously regulated for providing security; however, different kinds of regulatory factors keep on compelling the developers inside the banks.

Thus, these regulatory factors then compel the developers to follow different kinds of practices that are not considered part of a banking framework. For example, prioritization is required for regulatory initiatives and is considered instead of having a focus on consumer features or documentation obligations. However, in terms of implementing agile project management, each of these concerns goes against the framework and has the potential of limiting the overall “flexibility of the development process.”

Thus, various kinds of challenges also occur with the teams working in the banking sector. As mentioned by Ya (2020), problems occurring in the banking sector get incorporated with various kinds of legacies at the time of cooperating with different departments. This brings a lack of communication and proper projection of the project goals, and by not aligning it with the business objectives. Moreover, it can be said that deficiency in accountability and planning of fallacies can also occur that leads to improper resource allocations and inadequate planning of the budgets.

Project manager contains various types of positive as well as negative impacts on the banking sector. The banking sectors faced challenges to understand the complicated framework-related infrastructures. The sector faced challenges to understand the rapid changes in governmental regulations (Khalil and Khalil, 2020). The banking sector feels difficulties to understand the operations-related issues in the banking sector.

The banking sector faced issues related to communication as well as governmental challenges. Lack of transparency, as well as lack of technical innovations, became the major issues for project managers. The banking sector faced issues related to strategic challenges as well as management related issues. The manager used various business models to identify the main issues in the banking sector. The resource-related issues cannot be properly removed with the help of project management. Planning for the project as well as implementation cannot properly maintain with the help of project management.

4.2.4 Project management strategies can be used for mitigating the challenges that are faced by banks

This part of the chapter deals with the discussion of the different kinds of project management strategies that can be used to mitigate the identified challenges. According to the study by Moliner-Tena et al.(2019) suggests that having active engagement with the clients at the time of planning the project can help in getting exact requirements and understanding the expectations. This can help additionally with planning the resources and using exact management accurately as a definitive key. Moreover, it can be said that it is very much important for dealing with "scope creep", which occurs as the biggest project management challenge. Thus, having a proactive engagement with the clients allows for idealizing all the requirements previously. This also helps in adding no additional pressures like changing requests during the time of project execution. This helps in minimizing the project time delays and decreases the additional costs needed for implementing those changes into the project planning (Irfan et al. 2021). However, a lack of communication can be dealt with in the banks with various kinds of collaborative software that deals with project management. As per the view of Giardinoet al. (2022), the implementation of different project collaboration tools can be used for performing various collaborative activities for the managers and helps in providing transparency in the projects. This will allow for increasing the communication statistics among the employees and bring out accountability among the team members. Additionally, it allows for regulating different kinds of meetings on a regular basis and can prevent miscommunication and conflicts that occur among team members that lead to delays in the projects. Moreover, a project scheduling tool or a budgeting tool can be used for making realistic assumptions and avoiding various kinds of cost overruns. This includes the planning of the project with the proper scope and budgeting the limitations that could be threatened at every single step of the project. Hence, it acts as a documenting key for the entire project management and also helps in effectively predetermining the skills of the team members also. Hence, it brings adaptability to the budget that is set for the entire project and helps in bringing cost management activities (Khalil and Khalil, 2020).

Project management became the most important method in the banking sector, which can remove various contemporary issues. The productivity rate, as well as the revenue rate of the business, can be improved with the help of proper practices of project management. The banking sectors faced challenges to understand the complicated framework-related infrastructures. The sector faced challenges to understand the rapid changes in governmental regulations. The manager used various business models to identify the main issues in the banking sector. The resource-related issues cannot be properly removed with the help of project management. Planning for the project as well as implementation cannot properly maintain with the help of project management.

4.2.5 Theme 4: Project management has developed organizations to achieve success in their business

According to a survey by McKinsey,it has been seen that project management has the most effective capability to help the organization gain success in the business. Forward-looking organizations have been noticed to be providing attention to project management in order to develop in the business market in a proper manner. In this aspect, the right technique yet method can assist in reduction of the costs and at the same time, develop the productivity of the organization as well. One of the major attributes of this project management has been it enhances the satisfaction rate of the customers and stakeholders in the business. Engagement of these two components can also be seen as well through enabling the proper technique of project management. As per the view of Thesing, Feldmann, and Burchardt (2021), procedural models for project management might be differentiated properly into a plan-driven method. This paper answered the questions that have aroused regarding the benefits, differences, and constraints of project management.

As an example, the IT organization Google has been seen to be developing in a consistent way in the business market as they have successfully implemented the techniques of project management in their business. As a fine result it has been seen that hike in production by 65.99%along with an increase in annual revenue by 63% improved the brand image of the company. Apart from that, almost 89% of the employees along with 77.4% of stakeholders of Google have claimed that they are satisfied with the business from Google(Googleusercontent, 2022).

On the other hand, the famous automobile industry Audi has successfully increased its investors and the result that they have proposed to the theme is the fine expansion in business across the globe. According to the statistical report from the organization it has been seen that the organization has reached more than 11 countries across the globe after the serious adaptation of the project management techniques in the business (Audi.co, 2023). Typical enhancement in the viability of the organization has also been noticed for Audi and that has smoothed the business path for the esteemed organization.

Therefore, the banking sectors across the UK need to adopt project management techniques so that not only they can expand their business but also, they can gain effective competitive advantages for future development. Apart from that, one of the most effective outcomes that project management can offer to organizations has been better planning along with the collaborative working. Multiple organizations across the UK have been seen to be running their business with a proper collaborative aspect that has assisted their business to get profitability in sales (Irfan et al. 2021). All these supreme considerations can help the banking sectors as well to achieve opportunities in business and lead up from the front in business.

4.2.6 Theme 5: Effective project management has successfully promoted modern business strategies

Numerous attributes can help organizations to accommodate the business market in an effective manner. One of the finest yet most effective results that project management can offer to an organization is business promotion at the same time it also promotes collaborative working and developed communication. The most effective performance of the project management has been it fine-tunes the channel of communication and at the same time, it directs the teams to work together for gaining better results in business. It also regulates the progress of the business in a proper manner and removes the obstacles in the business at the same time. According to the view point ofKrizanovaet al. (2019), marketing of the organizations can be developed in an effective manner through the help of development in communication. Project management techniques promote modern organizational strategies along with business theories so that they can develop the business to gain success.

As per an example, it has been seen that few larger SMEs across the UK have successfully applied a market penetration strategy whereas few of them have applied scientific management theory in their business. Proper yet effective communication has been seen for them that has optimized the business variables. According to a statistical report from BBC News, almost 76.90% of the larger SMEs have successfully explored their business across the globe through the implementation of the previously mentioned business theory (Bbc, 2018). Apart from that, communication for this organization has been seen to be improving on a daily basis.

On the other note, the tourism industry across the UK has successfully developed its marketing approach in business by following the modern policies of project management in business. Communication through online marketing promoted the organization to an extensive reach that advances a broader area in the business market. Hotels can now achieve goals through online communication and at the same time, increases the awareness of the hotels as well. Brand image for these organizations has been developed and new 43.79% of global customers have been seen to be engaged in the organization (Gov, 2021).

The above-drafted figure has been describing the ways through which project management has assisted the industry to get enriched communication marketing on a global basis. The effectiveness of the identification of any particular tool of marketing might also assumed through the fact that only the comprehensive evaluation can assist organizations to move their business forward and gain competitive advantages in business (Namugenyi and Reiners, 2019). However, demonstrating effectiveness in marketing has not been a difficult task thus, the banking sector across the UK needs to adopt changes in this project management for the fine purpose of developing communication and marketing and a proper establishment across the global business market.

4.2.7 Theme 6: Project management has increased the productivity of the finance organizations.

One of the major attributes that project management can offer to organizations is the development of production in the business. One of the most effective aspects for organizations is to get a developed production. In many cases, it has been seen that the organizations that have successfully developed their production are the ones to get a massive profit margin in the business. Technological adaptations have been the most convincing factor that has assisted organizations to increase their rate of production in the business. In this context,Bag, Gupta, and Kumar (2021) have signified that the implementation of Industry 4.0 in business has a massive capability to develop the production rate in the business in a proper manner. In the circular-based economical models, the resources for business development stay at an experienced place those points out the 10r in business.

Application of these particular techniques of project management, finance organizations across the fast-growing countries has increased their production and at the same time, they have also gained some advanced manufacturing capabilities. As an example, the "National Australia Bank (NAB)"has adopted modern technologies in its business. Enabling the project management aspects in business has successfully assisted the organization to increase its productivity in business. The annual report of the finance sector has claimed that after the fine implementation of the project management techniques, progress in business has been achieved by 67.89%. Apart from that, the increase in production by 88.77% has generated annual revenue of 4.95 billion dollars for the company (NAB, 2022). The "Industry 4.0" technological implementation has successfully promoted the progress of business for the organization.

On the other aspect,FBN Bankacross the UK has also accommodated the changes in project management but they do not have their desired result in business. The human resource team of management of the organizations has been seen to be inefficient and that has developed issues in following the technological aspects and policies of the project management. According to the current report of the banking firm it has been seen that in the beginning growth in production has been seen to be 34.90% for the organization but later this rate started to be increasing in a consistent manner (Fbnholdings, 2022). Apart from that, these banking sectors have been seen to be facing a proper scarcity of resources due to inappropriate manufacturing performances. In modern business times, the finance sectors started to engage in the global markets that initiated different technological approaches. In the case of following corporate responsibilities, project management can assist the most. Therefore, all the banking sectors across the UK business market need to consider the changes in project management to fine-tuning their business and achieve a proper establishment in business.

4.3 Summary

The entire chapter has managed to promote the effectiveness of project management in business. Different journals and articles have been used in the part that has managed the proper fulfilment of the required queries regarding the mentioned topic in this chapter. The different role of project management along with the ways it has been assisting other organizations to accommodate their business has been portrayed here in a fine manner. Agile working along with implementation of the modern business theories and strategies in the business has also been noticed through the help of project management techniques. All this crucial information has assisted the research to be enriched with relevant information for better understanding.

Chapter 5: Conclusion and Recommendation

5.1 Introduction

Conclusion and recommendation is the last chapter of this research, this chapter includes an overall summary of findings from the entire research. In addition, to mitigate all founded problems of the research justified recommendation is going to provide in this chapter.

5.2 Summary of Research Findings

This study has evaluated an understanding that has discussed an in-depth understanding of the method, skill and other knowledgeable skills that effectively allowed and helped to meet the desired goal and organizational objective. Based on the research findings discussed in the provided study key themes have provided an in-depth understanding that plays an effective role in the success of software delivery service approaches. However, the summary of key themes is going to be discussed in the below section.

Following the background of the study can justify that project management has effectively helped an organization to get developed the delivery service facility and also monitor the improvement of an organization. Project management practices are effective contributors to the production planning and execution of software delivery initiatives. It further aided to enhance consumer experience and developed some additional strategies that will support the overall consequence. As per the suggestions of Tam et al. (2020), most of the banking sector all over the world is willing to adopt multiple additional software solutions and technology to gain facilities and achieve organizational objectives. Teams can stay on track and deliver software throughout the budget and on time by clearly defining project goals, scope, and prerequisites, as well as establishing clear milestones and deadlines.

Based on the discussion of theme 1, it can be summarized that the project management approach has played an effective role in the banking sector. Adoption of an effective project management approach can also be able to measure the improvement of an employee along with the success rate of the company. As per the suggestions of Pan and Zhang (2021), project management makes possible the most efficient use of resources, such as human resources, equipment, and technologies. Choosing appropriate methodological approaches has also played an effective role that has to represent accurate findings at the end of the literature discussion. Project managers ensure that the right people perform their duties on the right tasks by assigning tasks based on individual strengths and competence, maximizing productivity and minimizing bottlenecks. On the other hand, as proposed by Zhang and Min (2019), encouraging successful communication among team members encourages knowledge sharing and innovation, which improves the overall quality of the application that is delivered.

Following the further discussion stated in the above section, the banking sector has used the project management approach for multiple purposes such as financial analysis, financial management planning and creation of budget management for analysing the cost culture and benefit that generated a risk-oriented data and cost-cutting benefit. As per the suggestions provided by Sjödinet al. (2020), project managers are critical in identifying and proactively addressing potential risks. On the other hand, as observed by Ghobakhloo and Fathi (2019), effective management problem practices such as problem identification escalated tensions, and resolution promptly contributed to smoother completion of projects along with client satisfaction. Following figure 5.1 it can be justified that the technological sector has captured 8% of technology while the construction industry has also felt beneficial through the usage of project management.

On the other hand, as per the opinion of Koke and Moehler (2019), the project management methodology is much more important for presenting a justification that suggests the success and failure rate of a project management approach. As per the opinion of de Sousa Jabbouret al. (2020), active involvement of stakeholders and open communication are required for successful project management. Discussion of theme 2stated that project managers serve as a liaison between clients, teams working on development, and other stakeholders, to guarantee everyone's goals and demands are communicated and managed effectively. Regular progress news stories, status reports, and mechanisms for feedback helps to build trust, align deadlines, and increase customer satisfaction.

Considering the justification for the study, it can conclude that the study's findings emphasize the importance of the management of projects in software delivery services. Successful software delivery is made possible by effective planning and execution, resource allocation, minimizing hazards, stakeholder engagement, and the use of agile practices. Along with that, as per the study conducted by Chen (2019), the creation of strong collaboration and network communication is also considered one of the effective strategies and techniques that provide proper justification for a project management approach. Organizations can improve their ability to deliver excellent software programmes that meet client expectations by staying within timelines and budgets by implementing efficient project supervision strategies.

5.3 Realization of Objectives

Following the research objective stated in the above section, searching the literature for project management played an effective role in the banking sector. However, most of the banking sector has used this project management approach to help a business organization maintain its potential growth. Following research objective 1, several methods can be used to analyse the current state of project administration in the banking sector. A systematic literature review may be conducted to identify studies of interest, articles, and reports on project management practices in the banking sector. As per the opinion of Light et al. (2019), the review can concentrate on project success rates, challenges encountered and best practices. Additionally, surveys or interviews with project managers and banking executives can provide helpful information about the current state of project management.

On the other hand, in the case of representing the realization of research objective 2, quantitative techniques can be used to collect data for evaluating the benefits of project management in the financial industry's expansion of businesses. As per the suggestions of Hamilton and Finley (2019), this could entail analysing financial information and accomplishments metrics from banks that implemented project management practices Revenue growth, reducing expenses, client fulfilment, and project success rates can all be measured in comparison between banks with and without successful project oversight.

In the case of research objective 3 stated in the above section, it could be concluded that data analysis is required for investigating the limitations of management of projects in the banking sector and the effect they have on growth. As per the suggestions provided by Hosseini et al. (2019), focus groups and conversations with project stakeholders can be employed to determine challenges, obstructions, and organizational factors that impede the project's management effectiveness. Following the case study research of financial companies, which encountered project management limitations, could offer valuable insights. The discussion of realization for the stated research objective has played an effective role and it adopts the existing project management methodology that has empowered it to avoid delays in project management and reduce the chances of failure in a project management portfolio.

5.4 Recommendation

Recommendation 1: Embracing agile project management approaches

Following the success of this project management approach it can be recommended that the adoption of this agile project management approach will allow the development of the quality of the project along with customer satisfaction. Agile methodologies, such as Scrum or Kanban, which can improve the execution of software significantly by encouraging iterative development, continuous feedback, and flexible thinking. As per the opinion of Mishra et al. (2021), this management approach is effectively aided with a risk reduction capability and complexity that automatically increases flexibility. However, it can be concluded that agile practices enable better collaboration among cross-functional teams, shorter feedback processes, and greater flexibility in responding to fluctuating requirements (Almeida, 2021). By emphasizing agile principles, an organization will enhance project planning, raise transparency, and, ultimately, deliver higher-quality software.

Recommendation 2: Foster effective collaboration and communication culture

Based on the major mission and vision of the company it can be justified that communicating own expression and team collaboration could be an effective strategy and process. Communication and collaboration serve as vital for successful software delivery and project management. As per the observation of Kashefet al. (2021), a communication culture would be able to increase cultural collaboration that are community environment and honestly increases the culture of communication. Moradiet al. (2020), suggested establishing distinct channels of communication and fostering a collaborative culture among those involved in the project, such as programmers, testers, product owners, and other parties that matter. However, a diverse work culture is always required to encourage innovation and reduce conflict in project management approaches. Promote open and honest interaction channels, such as frequently scheduled meetings, daily stand-ups, and friendly tools to manage projects.

Recommendation3: Implementation of AI technology and robust changes in project management approaches

Considering the drawback of this project management, it can be recommended that the adoption of AI technology and the usage of another robust technical factor can be able to increase the clarity of a project management approach. As per the opinion of Voglet al. (2020), the modern technological field and culture of AI have allowed us to perform an additional challenging and less time-consuming benefit in managing an overall project. Teams can align what they do, resolve issues quickly, and guarantee everyone is working towards one common objective by fostering effective interactions and working together. As per the observation of Shneiderman (2020), it can be allowed to do predictive analysis to determine the success of the project and conduct planning for the entire project plan. More than 90% of project management reports have stated their personal opinion that the adoption of AI technology and its use in project management approaches have increased the transparency rate of project management by more than 36% compared to previous records of project management tools.

Recommendation 4: Enhancement of the cross-cultural collaboration

Increased cultural collaboration effectively assisted to an increased rate of productivity and developed the culture of the work field. Following the importance of cross-cultural communication, it can be able to build trust and rapport among other team members available in the team. As per the suggestions of Im and Swan (2020), encourage collaboration among software delivery roles such as testers, programmers, designers, and customers. Create an attitude of trust, communication, and openness to responsibility. In order to streamline interpretation and increase productivity, emphasize the power of cross-functional teamwork, sharing of expertise, and effective interpersonal interaction. In a diverse workplace and extending intercultural competence, the ability to understand the context and being involved in developing cross-collaboration can create different interactions.

Add a section Significance of the Research - Explain the impact your research has on theory/literature, practice, and policy.

5.5 Research Limitations

Eliminating the negative impact of a project management methodology it can be illustrated that the project management approaches are considered multiple drawbacks and issues. All of the defined drawbacks have created a negative effect and are a crucial judgment that can be prioritized based on motivation and project management failure. As per the suggestions of Tuomiet al. (2020), the integration of multiple challenges in project management has allowed for a reduction in the risk factors and made a bias in unintended consequences. Scope creep is one of the disadvantages and limitations of managing projects. In software delivery services. Despite efforts to describe a project scope, extra requirements or changes to existing ones are not uncommon during the development procedures. This can result in changes to project objectives, increased costs, and transportation delays. Another limitation is the unpredictability of software needs. Clients may struggle to articulate their needs in many cases, resulting in incomplete or unclear requirements. This can make accurately defining the project scope difficult, resulting in misconceptions, rework, and potential disappointment alongside the final product.

5.6 Future Scope of Study

Considering the overall study management, it can be concluded that the study contains dissimilar scope in the stimulation of project management approaches. Market experts have stated that, by the end of 2027, project management approaches will contain the highest demand of 87.7 millionavailability as professional experts that develop the economics in project management roles. The project manager engaged with a project plan to reduce the impact of unanticipated difficulties on software delivery by conducting comprehensive risk evaluations and developing contingency plans. This study also helped to understand that the establishment of different PMI surveys and technical combinations will create positive changes in project management approaches.

5.7 Significance of the Study

This study is significant for readers because it provides insight into how project management may assist an organisation improve and how projects can contribute to software delivery services. That is the reason this study is important and with the help of limitation of the study it gives further scope of research. Therefore, this study can help other researcher and readers to understand the chosen topic and gives scope for detail study.

Software delivery is the way or the process of developing software products for customers in the conceptualisation process through the development and end-purchasing process by using the recommendation the organisations can have a broader view of the situation and can develop new and efficient paths for recognising the situation. Different relatable theories have been used that can have the potential to solve different challenges related to project management issues and the solutions regarding these issues. On the other hand, there are different formats and models have also been discussed that are related to the organizational perspectives. Other than that this research can be useful to the students and future researchers for understanding the implementation process, and the responsibilities related to the work.

5.8Limitations of the Study

Limitations related to a special research subject are supposed errors or omissions that may be the real impact of different types of inadequate sample size, methodology, and even unavailability of resources. To be specific, the whole research has been conducted through secondary Qualitative method analysis (Pietraszeket al.2020). That relies on the several existing data that have been collected through secondary sources. Thus, it created a lack of relevance. That meant it provides rarely all the research answers that are required. Further, Smith (2019) opined that this type of research analysis lack of accuracy could occur depending on the research design, sampling design and sources, data collection methods and reporting stages. On the other hand, according to Rashid et al.(2020) through primary quantitative research analysis data can be gathered through live populations that help to get authentic data on the current trend. Further, through secondary analysis, there is no control over the data quality as the information sources may be questionable. On the contrary, Sileyew (2019) stated that as the secondary data has been collected through another researcher the data could be biased. Along with that, the collected secondary data taken in the past can be outdated.

5.9Summary

This chapter has provided significant recommendations with the help of this further scope of research can be identified in the research. Overall, this chapter has elaborated a conclusion of the entire research. This research paper has discussed a detailed summary highlighting significant information of the research.

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Chapter 5

Journals

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