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Introduction of Health And Social Care Assignment
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Part 1: Role Play
Mini role play 1
Practitioner: Hi, what is the problem that you have faced most recently in the healthcare?
Patient: Hi, I am an obesity patient and I am 35 years old. I have not received my quality treatment here. The main issue through which I am going is the absence of required health professional whenever I am going for the check up.
Practitioner: Are you satisfied with the present health services that are provided by us?
Patient: I am not satisfied at all with the healthcare services whereas belonging from a mid-economic background; I think that the expenses here are affordable for each person. It is essential to maintain the availability of the healthcare professionals properly to get the requirement treatment.
Practitioner: I am going to develop the monitoring system in order to ensure the fact that there will be proper availability of doctors.
Patient: Thank you for taking a look in this matter.
Mini role play 2
Patient: Hi, sir. Thank you for inviting me into this conversation.
Practitioner: Hi, thank you for coming. Please share your problem with me as well as your healthcare experiences.
Patient: I am satisfied enough with your services whereas the behavioral practices of healthcare staff are not appropriate. I have faced consecutive behavioral issues from the healthcare staffs that need to be resolved as early as possible.
Practitioner: Why? What issues are you facing?
Patient: Most of the healthcare staff is unavailable at the time of need and most of them express awful behaviors while seeking help.
Practitioner: In order to resolve this matter, I must warn each of the healthcare staffs under this center to maintain friendly behavior with the patients. I also monitor the activities of the staffs properly and if I find any types of mischief, the employee will be fired as soon as possible.
Patient: Thank you for your assurance.
Part 2: Reflective Essay
1. Introduction
In this essay, the reflection of the above conducted role-play is provided. The role play where I was the professional or practitioner was the role of the healthcare service provider. I was a healthcare professional in a small-sized healthcare clinic in the UK.
2. Brief explanation of the scenario
In this aspect, based on the above-conducted role play (based on the first one), it is quite clear to me that a healthcare professional must have a sincere nature to resolve any type of issue. Based on the assurance level of the practitioner, it can be stated that the issue can be resolved accurately. It is also essential to maintain the availability of the healthcare staffs in this context in order to ensure the fact that each of the individual gets appropriate service. As per the responsibility, the practitioner has to identify the satisfaction level as well as issues of the patients along with providing them with prevention medication (O'Connell et al. 2020). Sharing of a brief knowledge to the patients regarding prevention and care is also included under the professional role of the individual. Dissemination of the essential information regarding the maintenance of healthy lives is also included in my duty.
3. Analysis of reflection
Gibbs reflective cycle has been taken under consideration in this regard to analyze and reflect the working skills that are taken place within the role play. As per the description, the presence of effective communication skills as well as empathy skills helped me to understand the core aspects of healthcare services as a service provider. In the case of feelings, my thought regarding the experience is associated with a good feeling that I was able to manage the quality services for my patient (Giebel et al. 2021). Through this, it is also possible to gain a high satisfaction level as well in this context. As per evaluation, my good experience is that I am able to learn the core needs of the patient whereas bad experience is associated with the sharing of unsatisfactory opinions of the patient about behavioral aspects of the healthcare staff (Heath-Kelly and Strausz, 2019). As per the analysis stage, the conversation with the patient was going well. The thing that did not work well is that I was not able to suggest any type of solution while the patient stated the behavioral issues. In conclusion, I have learned that better planning is required to provide the best possible services to the patients from the side of healthcare professionals (Walker, 2018). As per the action plan, based on the past experiences, the future works will be planned accordingly.
4. Analysis of ethics and values
Personal values are able to motivate the people whereas professional ethics are able to govern the behavior of the people (Mansfield et al. 2020). As a professional worker, I was tried to understand the situation at first. Then I undertook the existing healthcare laws of the UK along with professional standards such as the “Care Quality Commission”, guidelines of NHS, and others (Nyashanu et al. 2022). By keeping a strong focus on this, I tried to analyze the existing issues. These are also helpful to get a clear identification to ensure quality care for the patients in the UK. In the viewpoint of Glasby (2017), extra funding is essential for NHS (National Health Service) of UK as the health spending has increased severely over the time at present context. International expenditure on the healthcare needs to be enhanced as well in order to gain the most effective outcomes. Presence of effective welfare services is also suitable in this context in order to provide a better healthcare to the society. Skilled practitioners are also essential here to enhance the radical and patch based social works within UK. Existence of effective voluntary initiatives related to health and social care is able to develop the features of “statutory welfare provision” under the NHS as well.
5. Strengths and weaknesses
Strengths that worked well in the interview are the presence of effective interactions and communication with the patients to understand their needs and pain points. Moreover, presence of non-verbal communication helps the patient to express his own feelings more clearly (Wyatt et al. 2020). The thing which I have to change in the future is the way of planning to provide instant solutions. Moreover, critical discussions need to be taken under consideration as well in order to make the whole procedure an appropriate one (McFadden et al. 2021). Another weakness of the procedure is the lack of enough time for the role play. It is essential to increase the time in the future to gain more realistic information from the patients.
6. Conclusion
From the overall context, it can be concluded that the assignment is able to meet the aims and objectives as these are associated with the context to provide quality health and social care. It is also possible to identify the problems of the patient properly along with his satisfactory consequences. The unsatisfactory aspect is associated with the health behavior of the healthcare staff that needs to be resolved as early as possible to get positive outcomes.
Reference list
Giebel, C., Hanna, K., Cannon, J., Tetlow, H., Marlow, P., Shenton, J., Mason, S., Rajagopal, M. and Gabbay, M., (2021). 210-Are visits allowed? The impact of the COVID-19 pandemic on care home visitation and care delivery in the UK. International Psychogeriatrics, 33(S1), pp.12-13.
Glasby, J., (2017). Understanding health and social care. Policy Press.
Heath-Kelly, C. and Strausz, E., (2019). The banality of counterterrorism “after, after 9/11”? Perspectives on the Prevent duty from the UK health care sector. Critical Studies on Terrorism, 12(1), pp.89-109.
Mansfield, K.L., Gallacher, J.E., Mourby, M. and Fazel, M., (2020). Five models for child and adolescent data linkage in the UK: a review of existing and proposed methods. Evidence-Based Mental Health, 23(1), pp.39-44.
McFadden, P., Ross, J., Moriarty, J., Mallett, J., Schroder, H., Ravalier, J., Manthorpe, J., Currie, D., Harron, J. and Gillen, P., (2021). The role of coping in the wellbeing and work-related quality of life of UK health and social care workers during COVID-19. International Journal of Environmental Research and Public Health, 18(2), p.815.
Nyashanu, M., Pfende, F. and Ekpenyong, M.S., (2022). Triggers of mental health problems among frontline healthcare workers during the COVID?19 pandemic in private care homes and domiciliary care agencies: Lived experiences of care workers in the Midlands region, UK. Health & social care in the community, 30(2), pp.e370-e376.
O'Connell, N., Nicholson, T.R., Wessely, S. and David, A.S., (2020). Characteristics of patients with motor functional neurological disorder in a large UK mental health service: a case–control study. Psychological medicine, 50(3), pp.446-455.
Walker, A., (2018). Why the UK needs a social policy on ageing. Journal of Social Policy, 47(2), pp.253-273.
Wyatt, D., Lampon, S. and McKevitt, C., (2020). Delivering healthcare’s ‘triple aim’: electronic health records and the health research participant in the UK National Health Service. Sociology of Health & Illness, 42(6), pp.1312-1327.
Introduction of Introduction To Health And Social Care Assignment
Get free written samples from subject experts and online assignment writing service in UK.
Part 1: Role Play
Mini role play 1
Practitioner: Hi, what is the problem that you have faced most recently in the healthcare?
Patient: Hi, I am an obesity patient and I am 35 years old. I have not received my quality treatment here. The main issue through which I am going is the absence of required health professional whenever I am going for the check up.
Practitioner: Are you satisfied with the present health services that are provided by us?
Patient: I am not satisfied at all with the healthcare services whereas belonging from a mid-economic background; I think that the expenses here are affordable for each person. It is essential to maintain the availability of the healthcare professionals properly to get the requirement treatment.
Practitioner: I am going to develop the monitoring system in order to ensure the fact that there will be proper availability of doctors.
Patient: Thank you for taking a look in this matter.
Mini role play 2
Patient: Hi, sir. Thank you for inviting me into this conversation.
Practitioner: Hi, thank you for coming. Please share your problem with me as well as your healthcare experiences.
Patient: I am satisfied enough with your services whereas the behavioral practices of healthcare staff are not appropriate. I have faced consecutive behavioral issues from the healthcare staffs that need to be resolved as early as possible.
Practitioner: Why? What issues are you facing?
Patient: Most of the healthcare staff is unavailable at the time of need and most of them express awful behaviors while seeking help.
Practitioner: In order to resolve this matter, I must warn each of the healthcare staffs under this center to maintain friendly behavior with the patients. I also monitor the activities of the staffs properly and if I find any types of mischief, the employee will be fired as soon as possible.
Patient: Thank you for your assurance.
Part 2: Reflective Essay
1. Introduction
In this essay, the reflection of the above conducted role-play is provided. The role play where I was the professional or practitioner was the role of the healthcare service provider. I was a healthcare professional in a small-sized healthcare clinic in the UK.
2. Brief explanation of the scenario
In this aspect, based on the above-conducted role play (based on the first one), it is quite clear to me that a healthcare professional must have a sincere nature to resolve any type of issue. Based on the assurance level of the practitioner, it can be stated that the issue can be resolved accurately. It is also essential to maintain the availability of the healthcare staffs in this context in order to ensure the fact that each of the individual gets appropriate service. As per the responsibility, the practitioner has to identify the satisfaction level as well as issues of the patients along with providing them with prevention medication (O'Connell et al. 2020). Sharing of a brief knowledge to the patients regarding prevention and care is also included under the professional role of the individual. Dissemination of the essential information regarding the maintenance of healthy lives is also included in my duty.
3. Analysis of reflection
Gibbs reflective cycle has been taken under consideration in this regard to analyze and reflect the working skills that are taken place within the role play. As per the description, the presence of effective communication skills as well as empathy skills helped me to understand the core aspects of healthcare services as a service provider. In the case of feelings, my thought regarding the experience is associated with a good feeling that I was able to manage the quality services for my patient (Giebel et al. 2021). Through this, it is also possible to gain a high satisfaction level as well in this context. As per evaluation, my good experience is that I am able to learn the core needs of the patient whereas bad experience is associated with the sharing of unsatisfactory opinions of the patient about behavioral aspects of the healthcare staff (Heath-Kelly and Strausz, 2019). As per the analysis stage, the conversation with the patient was going well. The thing that did not work well is that I was not able to suggest any type of solution while the patient stated the behavioral issues. In conclusion, I have learned that better planning is required to provide the best possible services to the patients from the side of healthcare professionals (Walker, 2018). As per the action plan, based on the past experiences, the future works will be planned accordingly.
4. Analysis of ethics and values
Personal values are able to motivate the people whereas professional ethics are able to govern the behavior of the people (Mansfield et al. 2020). As a professional worker, I was tried to understand the situation at first. Then I undertook the existing healthcare laws of the UK along with professional standards such as the “Care Quality Commission”, guidelines of NHS, and others (Nyashanu et al. 2022). By keeping a strong focus on this, I tried to analyze the existing issues. These are also helpful to get a clear identification to ensure quality care for the patients in the UK. In the viewpoint of Glasby (2017), extra funding is essential for NHS (National Health Service) of UK as the health spending has increased severely over the time at present context. International expenditure on the healthcare needs to be enhanced as well in order to gain the most effective outcomes. Presence of effective welfare services is also suitable in this context in order to provide a better healthcare to the society. Skilled practitioners are also essential here to enhance the radical and patch based social works within UK. Existence of effective voluntary initiatives related to health and social care is able to develop the features of “statutory welfare provision” under the NHS as well.
5. Strengths and weaknesses
Strengths that worked well in the interview are the presence of effective interactions and communication with the patients to understand their needs and pain points. Moreover, presence of non-verbal communication helps the patient to express his own feelings more clearly (Wyatt et al. 2020). The thing which I have to change in the future is the way of planning to provide instant solutions. Moreover, critical discussions need to be taken under consideration as well in order to make the whole procedure an appropriate one (McFadden et al. 2021). Another weakness of the procedure is the lack of enough time for the role play. It is essential to increase the time in the future to gain more realistic information from the patients.
6. Conclusion
From the overall context, it can be concluded that the assignment is able to meet the aims and objectives as these are associated with the context to provide quality health and social care. It is also possible to identify the problems of the patient properly along with his satisfactory consequences. The unsatisfactory aspect is associated with the health behavior of the healthcare staff that needs to be resolved as early as possible to get positive outcomes.
Reference list
Giebel, C., Hanna, K., Cannon, J., Tetlow, H., Marlow, P., Shenton, J., Mason, S., Rajagopal, M. and Gabbay, M., (2021). 210-Are visits allowed? The impact of the COVID-19 pandemic on care home visitation and care delivery in the UK. International Psychogeriatrics, 33(S1), pp.12-13.
Glasby, J., (2017). Understanding health and social care. Policy Press.
Heath-Kelly, C. and Strausz, E., (2019). The banality of counterterrorism “after, after 9/11”? Perspectives on the Prevent duty from the UK health care sector. Critical Studies on Terrorism, 12(1), pp.89-109.
Mansfield, K.L., Gallacher, J.E., Mourby, M. and Fazel, M., (2020). Five models for child and adolescent data linkage in the UK: a review of existing and proposed methods. Evidence-Based Mental Health, 23(1), pp.39-44.
McFadden, P., Ross, J., Moriarty, J., Mallett, J., Schroder, H., Ravalier, J., Manthorpe, J., Currie, D., Harron, J. and Gillen, P., (2021). The role of coping in the wellbeing and work-related quality of life of UK health and social care workers during COVID-19. International Journal of Environmental Research and Public Health, 18(2), p.815.
Nyashanu, M., Pfende, F. and Ekpenyong, M.S., (2022). Triggers of mental health problems among frontline healthcare workers during the COVID?19 pandemic in private care homes and domiciliary care agencies: Lived experiences of care workers in the Midlands region, UK. Health & social care in the community, 30(2), pp.e370-e376.
O'Connell, N., Nicholson, T.R., Wessely, S. and David, A.S., (2020). Characteristics of patients with motor functional neurological disorder in a large UK mental health service: a case–control study. Psychological medicine, 50(3), pp.446-455.
Walker, A., (2018). Why the UK needs a social policy on ageing. Journal of Social Policy, 47(2), pp.253-273.
Wyatt, D., Lampon, S. and McKevitt, C., (2020). Delivering healthcare’s ‘triple aim’: electronic health records and the health research participant in the UK National Health Service. Sociology of Health & Illness, 42(6), pp.1312-1327.