MG629 Developing Leadership and Management Skills Case Study Sample

Introduction To MG629 Developing Leadership and Management Skills

Leadership and management skills help guide, motivate, and directing teams and individual people to achieve the targeted goals of the organization. The report tells about the psychodynamic approach to leadership that comes from the psychological approaches or theories. It defines the different behaviors of leadership and interpersonal dynamics between leaders and employees (Guzmán, et. al, 2020). This approach is psychology-based and focuses on emotions & experiences to understand leadership styles and behaviors. The Rosewood London Hotel is a luxury boutique hotel in the United Kingdom that was established in 2013. It is a five-star hotel that was owned by the Rosewood Hotel Group. It is located in high Holborn in the Covent Garden in the neighborhood of the west end. The hotel offers luxurious rooms, good dining restaurants, fitness & Spa centers and enough space for events organization. The report will discuss the psychodynamic approach to leadership to understand the core competencies of the Rosewood Hotel management towards its leadership skills.

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Background and context

The psychodynamic approach is available in various contexts such as in individual personality, internal organizational behavior, leadership traits and group dynamics. The effectiveness of this approach helps the Rosewood Hotel to know the uncover reasons and conflicts which is hidden behind the topic (Petriglieri and Petriglieri, 2020). This approach is valuable in identifying the mistakes of organizations and helps individuals as well as groups in understanding their feelings, emotions, and thoughts so that they can know themselves better. It uncovers the conflicts that are hidden to overcome the individual internal struggle. The approach improves the relationships and communication skills of individuals by using technology tools to understand the reason for conflicts.

Case study

Rosewood boutique luxury hotel is a niche segment in the market that comes in the hospitality and hotel industry. They are shorter as compared to large hotels but they have stylish and unique structures. These hotels primarily come in rich or trendy areas and they offer high services, beautiful designs and unique experiences to customers (Lojacono and Pan, 2021). They feel like another home which is stylish, comfortable, cozy and give luxurious comfort.

Suitability of the Psychodynamic Approach

The relevance of the psychodynamic approach principles in the independent boutique luxury hotel sector gives an emotional attachment and superb guest experiences and encourages staff interactions towards hotel operations. The psychodynamic approach helps hotel staff understand the guest's behaviors, emotions, feelings and thoughts in deep. It enhances the guest experience by creating a positive environment in a boutique luxury hotel for customers, according to their needs and wants to provide a good and memorable experience. The approach helps staff members communicate more effectively and try to bring out their hidden emotions and thoughts to welcome customers better.

The hotel is a five-star luxury hotel in London, England. It is famous for its elegant architecture and modern design. The Rosewood Hotel offers a wide range of luxurious rooms, dining restaurants, fitness, Spa services and empty spaces for event organizations like parties, birthdays, ceremonies etc. The central location of the hotel provides easy availability of its services to people of London. They are known for their high-quality and active services to guests and for providing comfort to them. They also provide business services and facilities to the company's guests. The main characteristics and strengths of the hotel are: the hotel has luxurious rooms and elegant architecture with traditional and modern touch building. It is situated in a historic building which is made of contemporary design. It has a unique art collection which has a contemporary display. They are known for providing high-quality services and comfort to customers. They offer various options for dining and give memorable experiences.

The effectiveness and strengths of this approach in the Rosewood Hotel help in building emotional connections, improving the staff performances by educating staff, creating a positive environment to enhance the skills of employees and continuously evaluating the overall performances of the business by ensuring guest satisfaction and providing loyalty to them. The negative impacts or weaknesses of this approach on the Rosewood hotel are the consuming process, legal and ethical issues, conflicts with company culture, hard decision making and resistance to change (Petriglieri and Petriglieri, 2020).

Impact on Organizational Performance

The psychodynamic approach impacts the overall performance of an organization through its internal and external factors like leadership and staff development, guest satisfaction, interpersonal dynamics, conflict resolution, positive workplace culture, and unique experiences. The following challenges that are faced by hotels are maintaining high standards of luxurious rooms for customers. There is extensive competition in the hotel sector in large cities like the UK, company need innovations regularly to secure their position. To go with the market trend as per the change in consumer preferences is a hard challenge for hotels (Malcheva, et. al, 2019). To provide high-quality services without compromising resources, and managing costs of operations. Recruiting new employees and upskilling existing staff to provide excellent services to staff. The opportunities for the hotel are to expand its market area to serve large customers, make innovations in its services and use sustainable practices and technology to improve the experience. They can focus on providing services to niche markets such as eco-friendly customers and fun-based customers to expand their growth in a particular segment (Tian, et. al, 2023). The hotel can invest in sustainability practices to attract more environment-friendly customers.

Potential Warning Signs of Employee and Organizational Distress

The potential warning signs that could be the reason for employee and organizational distress should be aware to Rosewood Hotel management to decrease the impact. Organizational distress means the condition of facing difficulty within the organization. It contains many internal issues that affect the health and well-being, functioning and effectiveness and growth of an organization. The potential signs of organizational distress can be large employee turnover, less productivity, high conflict issues, lack of communication and soft skills, decreased performance and lack of morality and values (Organizational distress, 2023).

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The organizational distress tells that the organization is facing challenges that affect its capacity to operate tasks and functions of various departments efficiently, achieve its long-term goals and maintain a positive and peaceful work environment for employees. To solve the organizational distress business should highlight the problems of causing stress or dissatisfaction towards employees and affecting the overall health and growth of the organization. The potential warning signs of organizational distress should be aware by Rosewood Hotel management are:

• High rate of turnover- The increased rate of employee turnover in an organization shows organizational distress and if the high turnover is related to experienced staff members it can underlying several issues in the organization (Ahmed, et. al, 2021). For example, an experienced employee of any department of a hotel like a receptionist, feels dissatisfied and not good with their work, because of some problems related to bosses, upper management, an environment of organization and tasks assigned, which could be a reason for their turnover.
• Less guest satisfaction- The decline in guest satisfaction shows that the hotel is not in good condition, it might have some problems related to its internal and external infrastructure, strategies, functions and operations. The services they provide are not worth it, the employees or staff of the hotel face stress and mental issues that affect the service quality of the hotel. For example, the decline in the performance of hotels is because of negative feedback and reviews of guests on hotel websites and less interactive services. The guest's negative feedback targeted common specific areas of the hotel like staff misbehaviour, cleanliness, tasteless food and hygiene disorder.
• Increased grievances of employees- The increase in complaints, grievances and conflicts in the internal part of the hotel among staff highlights the issues of organizational distress (Anasori, Soliman and Costa, 2023). For example, the increase in conflicts, complaints, grievances, stress and mental issues, personal concerns, and harassment issues in current HR reports shows the underlying issues of management that can lead to organizational distress.
• The decline in productivity- The less interest of employees towards hotel work and a drop in morals and values show a decline in the productivity of employees in the hotel. For example, the performance graph or matrices help in recognizing the performance of employees, absenteeism, depression level, and enthusiasm of employees towards work, which shows the underlying issues of organizational distress.
• Lack of communication skills- The lack of communication skills in employees highlights the underlying issues of organizational distress. For example, the lack of clarity in communication-related to changes in organization, strategic decisions, different management shifts, and interpersonal skills. In lack of this, employees start spreading rumors which can lead to organizational distress.

Understanding of these warning signs is important to consider the rising issues of organizational distress to overcome the significant problems (Sarwar and Muhammad, 2021). By identifying these issues management can take immediate action to promote a positive and healthier work environment. Regular monitoring of these potential signs helps a hotel in reducing organizational internal problems, ensuring the satisfaction of employees, establishing active feedback systems, employee performance surveys, open communication policy for staff doubts, giving personal development offers and improving the organizational culture, and structure that gives better guest experience.

Alternative Leadership Approaches

For a luxury boutique hotel like the Rosewood Hotel, a transformational leadership style is more appropriate. Transformational leadership focuses on motivating and guiding employees to perform better beyond expectations (Transformational leadership in the rosewood hotel, 2023). It inspires employees through empowerment and fascinating vision to achieve good productivity for doing a task. This leadership style promotes a positive environment and work culture, innovations, and employee connectivity in the hotel. The transformational leaders of the hotel introduce their vision and mission to staff members so that they can expect them to give some contribution or output to the business and consider the organizational goal as their personal goal. The transformational style adjusts well with the psychodynamic approach and helps in understanding the emotions and thoughts of employees and defining the emotional and inspirational features of employees' behavior.

By establishing this approach in the Rosewood Hotel, the knowledge of psychological, internal and emotional parts of staff member's behavior, attitude, thoughts and organizational dynamics help leaders to develop a suitable environment for everyone (Asbari, Santoso and Prasetya, 2020). The approach helps in enhancing the overall productivity and the customer experiences of the hotel and give an advantage to the Rosewood hotel by motivating and directing their hotel staff, engaging them with duties and responsibilities, and create talented peoples groups. The approach controls all parts of hotel management and can spoil their operations easily.

Transformational leadership is an excellent approach for executing in the Rosewood Hotel, and it can be beneficial by adopting certain measurements of the psychodynamic approach. The clear image of the mission and vision of the hotel helps in pursuing the aims of the organization. Transformational leaders guide their staff members to follow the vision to achieve the organizational objectives of the hotel. Motivation helps in achieving high productivity and increases the guest experiences of the hotel by making genuine efforts (Alrowwad, Abualoush and Masa'deh, 2020). Clear instructions were given by the leader to every employee of the hotel to set clear aims for operating tasks and help them by giving directions to obtain the goal.

Transformational leaders have high intelligence ability to control their team member's emotions to not get disturbed. The understanding of feelings is crucial to recognize the employee's behavior and dynamics. Transformational leaders encourage open communication in hotels because they believe in effective communication. Communication solves the conflicts between staff members of the hotel and management. The two elements of transparency and honesty should exist in hotels to balance tough situations. The open environment in the hotel helps in finding issues by promoting trust and respect for outer culture.

For example, the hotel manager wants to create a positive environment in the hotel to promote a unique guest experience, and the vision of the hotel gives direction in fulfilling the goals of the organization. Transformational leaders support their employees and encourage them to think creatively for business to obtain the targeted vision (Top, C., Abdullah, B.M.S. and Faraj, A.H.M., 2020). They provide necessary resources to their staff members that help in their tasks.

The transformational leadership approach encourages employees to share their feelings and concerns with management regarding any issue on a necessary platform. Communication helps in improving the doubts of staff and satisfies them. Effective communication gives clarity to activities and increases the performance of the organization. The psychodynamic approach helps employees to understand the unconscious process related to individual dynamics. Transformational leaders are flexible, and they can easily familiarize themselves with new things. Leaders of the Rosewood Hotel, support the well-being of employees by providing effective training to them. Individual and specialized development involves giving education facilities to employees.

For instance, taking care of their needs and wants, interests and emotions, and personal dynamics helps in serving employees. The hotel management conducts award and growth programs for staff members' development (Kutila, et. al, 2022). They check the performances of employees, based on their working patterns and operations handling. They provide good benefits to employees based on their level of performance like advancements, training, additions, increments etc. The hotel gives benefits to their employees according to their abilities of task accomplishment.

Recommendations

• The hotel should focus on the underlying issues of organizational distress and understand the behavior and emotions of employees to mitigate the employee's conflicts, doubts and problems.
• The hotel should be implementing the psychodynamic approach principles in management to identify the employee's behavior, needs and wants, but it also has to take care of its negative impacts on business.
• The hotel should adopt a transformational leadership style in management to motivate and direct the staff members to achieve organizational goals and objectives.
• The hotel should invest and deal in technology tools or software to decrease employee turnover, absenteeism and conflicts.

Conclusion

In summary, the psychodynamic approach to leadership helps the Rosewood Hotel to understand the feelings, emotions, needs, thoughts, and behavior of employees to make strategies for their business development. The psychodynamic approach was effective in building emotional connections, improving performances by educating staff, fostering a positive environment to upgrade the skills of employees and ensuring guest satisfaction. On the other side, it had also some negative impacts on the overall performance of the hotel, it is a time-consuming process, legal and ethical issues, conflicts with the company and resistance to change. In this, the hotel found out the underlying issues of organizational distress to choose a preferred style of leadership for hotel management to boost the growth of the hotel and its operations.

References

Books and Journals

• Ahmed, E.M.A., 2021. Leadership and organizational distress: Review of literature. International Journal of Research in Business and Social Science (2147-4478), 10(6), pp.01-18. od
• Alrowwad, A.A., Abualoush, S.H. and Masa'deh, R.E., 2020. Innovation and intellectual capital as intermediary variables among transformational leadership, transactional leadership, and organizational performance. Journal of Management Development, 39(2), pp.196-222.
• Anasori, E., Soliman, M. and Costa, C., 2023. Workplace bullying, psychological distress, and work engagement in the hospitality industry: The moderating effect of self-compassion. European Journal of Tourism Research, 35, pp.3506-3506.
• Asbari, M., Santoso, P.B. and Prasetya, A.B., 2020. Elitical and antidemocratic transformational leadership critics: is it still relevant? (A literature study). International Journal of Social, Policy and Law, 1(1), pp.12-16. Tl
• Guzmán, V.E., Muschard, B., Gerolamo, M., Kohl, H. and Rozenfeld, H., 2020. Characteristics and Skills of Leadership in the Context of Industry 4.0. Procedia Manufacturing, 43, pp.543-550.
• Kutila, J., 2022. The Psychodynamic Approach in Leadership and How It Benefits Efficiency and Productivity in Organisations.
• Lojacono, G. and Pan, L.R.Y., 2021. Resilience of luxury companies in times of change. Walter de Gruyter GmbH & Co KG.
• Malcheva, M., 2019. Green boutique hotels-marketing and economic benefits. ???????? ?? ????? ?? ???????-?????. ????? ???????????? ?????, 8(3), pp.179-187.
• Petriglieri, G. and Petriglieri, J.L., 2020. The return of the oppressed: A systems psychodynamic approach to organization studies. Academy of Management Annals, 14(1), pp.411-449.
• Petriglieri, G. and Petriglieri, J.L., 2020. The return of the oppressed: A systems psychodynamic approach to organization studies. Academy of Management Annals, 14(1), pp.411-449. Ni
• Sarwar, A. and Muhammad, L., 2021. Impact of organizational mistreatment on employee performance in the hotel industry. International Journal of Contemporary Hospitality Management, 33(2), pp.513-533.
• Tian, H., 2023. Study on Customer-based Brand Equity in the Luxury Hospitality Industry: Taking Rosewood London as an Example. Frontiers in Business, Economics and Management, 8(1), pp.111-114.
• Top, C., Abdullah, B.M.S. and Faraj, A.H.M., 2020. Transformational leadership impact on employees performance. Eurasian Journal of Management & Social Sciences, 1(1), pp.49-59. 3

Online

• Transformational leadership in the Rosewood hotel. 2023. Online. Available Through. :< https://www.rosewoodhotelgroup.com/en-us/the-group/our-team>
• Organizational distress. 2023. Online. Available Through. : < https://www.geektonight.com/organisational-stress/>