Business and Resource Management Dissertation Sample

Introduction To Business and Resource Management Dissertation

Section 1.

1. Evaluate the impact of national and local strategies and priorities on resource planning and management in relation to financial, physical and human resources.

Resource planning plays an important role in the profitability and the success of the organization. This will help in determining the actual amount of the resources which the company is going to need and the measure through which these resources could be generated. The national and local strategies of the UK government are influence by the resource planning of all the resources which are as follows:

Financial Resources: The UK government decision has the great impact on the management and allocation of all the resources related to the finance (ABORDO and Banayo, 2023). The government had taken decision related to the allocating more fund to the health care sectors and for the care of the adult. This will help the organization in availability of the fund for the accomplishing their goals. The distribution for the collected fund is influence and determined by the decision of the local authority. Local authority provides more focus on the home care funding for adequate distribution of the funds.

Physical resources: There are various physical resources which are needed in the company for adequate care of the adults. There are various national and local strategies which are influencing the decision of acquiring and implementing various equipment, facilities and the supplies. The government had paid emphasis on the importance of using integrated social and health cares services in the nursing house. These are the long term plan which the UK government wants to achieve and are establish by the national health services (NHS) ( National Health Services, 2023). This will impact the decision of the organization toward purchases of all the equipment that can be helpful in fulfilling the goals of integrations of both social and health care services.

Human Resources: This is the most important resources in the organization which help in determining the success and the completion of the goals of the organization. There are various rules of the UK government related to the acquiring, training and development opportunities and the retention of the employees in the nursing house. Workforce development, training and development opportunities and the recruitment of the employees in the health care has been define and the rules have been created by the NHS which need to be followed before undertaking any of the activity. The government has clearly described to create an opportunities for the employees which will help in their overall development.

As a manger of the nursing house it will be my responsibility to cooperate with all the strategy formed by the local and the state authority so that the resources could be managed effectively.

2. Explain the importance of accurate forecasting for resource requirements.

Forecasting refer to as advance identify the need of the various physical, financial and human resources which are going to arise in the near future. This will help in allocating and collecting accurate resources on time so that the business operation does not hamper by the same. As a manger of the nursing role it is my duties to adequate forecast the need of the all the resources in the business as this will have an impact on the medical condition of the patient and decreasing the goodwill of the nursing house. The importance of the adequate forecasting in the nursing house is as follows:

Increase of the Elderly population: Forecasting plays an important role in identify the number of the elderly population in the country. This will help in estimating the ratio of the people who would opt for the nursing house (Al-Jaroodi, Mohamed and Abukhousa, 2020). This forecast could be made on the basis of the historical data available so that proper arrangement could be made for them. In UK it has been identified that from 2011 the number of the elderly population has been increased by 1.8 million in the 2021.

Helps in identify the disable adults: Adequate forecasting helps in determine the number of the adult in the country which are suffering from the any long term disease. This will help in determine the number of the person with the permanent disability so that the nursing house could make adequate resources availability for the same. In UK the number of disabled people has been increased to 0.4 million from the year 2011 to 2021 (Percentage of the disable population in UK, 2021). There is 24% existing disable people in the country which made the need for the nursing house which will help in motivating them to face challenges and improve the quality of the life.

Dependent adults: Through effective forecasting I will be able to identify the number of the people who are unable to pay out their own expenses in the old age. The cost of the nursing house is expensive for the patient in the UK by identify the number of the patient with high or middle income the company could effectively analysis the client which can be part of the nursing house. This will help in adequate determining the requirement of the resources and the measures through which they can acquire them.

This is the importance for the adequate forecasting for the resources requirement of the nursing house. This will help in determining the level of the resources which the company is going to need in the near future and the availability of the resources.

3. Analyze the value of using assets and resources outside traditional services and in the community

Earlier hospital is the only places where the person could be cured by the change in time the need for the other places and institution has arrived. Nursing house are very similar to the hospital but the services provided through them differentiated on certain basis. In this also when the patient is treated outside the traditional place then it will added more value in the curing process. There is huge importance of using the assets and technology outside the traditional services as this will helps in better quality of the life, improving the health of the individual and help in making individual independent (Ayyildiz and Taskin Gumus, 2021). Non traditional method helps in promoting independent by making the individual taking initiation for adequate knowledge regarding the management of the own well being and the health. These could achieve by the including education session of the patient, online communities and making them part of the self help group. It will also help in improving the cooperation and the coordination skill in the individual by taking part in the self help group, providing opportunity for volunteering and the making part of the social clubs. This will help in deviation of the mind towards new thinks and helps in improving the quality of the life and reducing the felling of loneliness.

The social and belongings need of the individual are fulfilled through these activities which will help in improving the mental health of the individual. Various other activities will be conducted which will help in improving the physical health of the individual such as walking groups and art classes which will help in improving the involvement of the individual. The individual are provided with the personnel care with the well versed equipment and instrument which will help in better outcomes. This method is more beneficial in the context of the finance of the company as this is the cost effective method of the providing support and care (Baid et al, 2021). These also help in improving the sustainability of the company by increase the use of the community assets. This will also help in reducing the dependence on the traditional services and becoming more sustainable. Community assets are the onetime investments which are used for the longer period of the time and do not incur any additional cost. There are the facilities and the advantages which the individual will be avail with while using the assets and the resources outside the traditional services.

4. Evaluate the place of technology as a resource in service delivery and service management.

The process of the providing adequate services and the facilities to the client from the supplier are referring to as the service delivery. Service management includes variety of the activities and the services which the organization is providing with the aim of the effective management of all the services provided. Effective approach and the strategic approach need to be undertaken for the efficiency accomplishment of the goals and objective of the company. For ensuring the effective customer satisfaction and improving the efficiency of the operation undertaken the company should employ high level of technology in the organization (Bokhari and Myeong, 2022). The role of technology in the service management nod the service delivery can be understood thorough following points:

• Technology helps in reducing the time and the cost for accomplishment of the particular task. This will help in improving the efficiency of doing the task this could be completed in less time and no duplication of the task would be required. For example at the time of the payment for the purchase of the resources or from the client online banking will help in reducing the time and payment could be done quickly.
• Through employing the adequate technology the company could provide the personalized care according to the needs and preferences of the costumers (Bonadio et al, 2022). This will help in gaining more costumers in organization by providing appropriate services which will help in improving the quality of the life. The control mechanism could be easily undertook through the technology by adequate monitoring the all the services and their outcomes.
• Under service management, technology will help in improving the efficiency of the completing the wok. Technology help in creating time for employees in indulging in the completing the core activities by doing all the other activities through the technology. The routine task could be done easily by the employing new technique which helps in effective completion of the other task with minimum errors.
• Decision making process could be improved with the help of various technologies as this will help in collecting all the necessary data which are needed. With the help off the technology all the data could be stored at a one place and the analysis and evaluation could be undertaken by its uses (Carlin et al, 2019). This will help in taking appropriate decision after detail analysis of the all the data available which help in reduce the scope of the error.
• Technology has created a new path for the Costumer relationship management which helps in effective managing the relationship between the organization and the costumer. Through this technology and communication could be undertaken with the client and their satisfaction level is maintained and tracked continuously. This will help in identify the changes in the satisfaction level and the reason behind the same.

5. Explain the meaning of sustainability in terms of resource management in adult care.

Sustainability in general refers to as identify the ways in which the goals and objective of the organization could be meet without compromising the resources for the future generation. This aim at identify the measures of the growth for the organization without depleting the natural resources or with less impact on the environment of the country. The meaning of the sustainability in the sector of the adult care refers to as identify the various measures through which the care service could be improved by not creating negative impact on the society and the environment. Sustainability aim at reducing the wastage and increase the utilization of the available resources for optimum satisfaction (Definition of sustainability in the adult care, 2020). These could be achieved through employing technology which will help in effective completion of the task with less error. This will help in saving the available resources. In the nursing house I will be paid focus toward less wastage of the electricity by employing the energy efficient services which could help in less impact on the environment. I will be focus on the use on the recycle and reuse methodology in the care facilities where possible to reduce wastages.

The definition of the sustainability also include that the facility provided by the organization should be under reach of all the needy and the organization should work on fair basis. For ensuing this I will adopt a fair price methodology to satisfy employees in the organization and keeping the prices if the facility at the minimum. This will help in providing the services to the entire individual irrespective of their financial status. For the long term sustainability of the organization the company should focus on the improving the economic stability of the organization (Cunningham, et. al, 2023). This could be achieved by the adapting the energy efficient technology which at one time will include the cost but help in saving the long term cost which will help in improving the financial stability of the company.

6. Analyze roles, responsibilities and accountabilities for resource management within the organization.

For adequate and effective completion of the goals and objective of the organization the resources which are needed should be available at a proper time. The resources management is one such method which includes the determination of the actual resources which the organization will be needed, acquirement of the resources, allocating and managing the resources in the best possible manner. This method aim at improving the profitability of the company and generating more return from the investment by identify the measures through which the wastage could be reduced. Various roles in the resources management are as follows:

• Project manager: There are various projects in the organization and to ensure the efficiency and effectiveness of each task project manager are hired. They are the one who analysis all the aspect of the particular project and determine the measures to improve the working of the project.
• Resource manager: They are the one which provide the resources to all the projects and monitor the working of the resources. They are responsible for adequate allocation of the resources and maintain the efficiency and effectiveness of the resources.
• Team leader: They are the one who coordinate with the resources manager and help in managing all the aspects of the team (Davidson, et. al, 2019). Team leaders are responsible for identify the need of the resource under the team and coordinate with the resource manager for fulfilling the needs.

There are various responsibilities under these roles which the manger needs to fulfill for the completion for the objective. The first step start with the planning process in which the manager need to determine the exact need for the resources needed and the type of the resources which are needed, then after planning the manger focus on the time needed for the arrange of the resources and the delivery of the resources to the organization. Under this step the manger identifies the allocation criteria and determines the actual need of the resources (Derous and Ryan, 2019). Continuous controlling and monitoring has been done to identify the proper and effective use of the resources being allotted. After roles and responsibility accountability is important to ensure that the resources are used with the almost efficiency and no wastage has been done. This also includes the compliance of all the resources with the relevant regulation and the laws and the policies of the organization.

7. Explain the importance of business continuity planning and the processes available.

Business continuity planning refers to as the adequate planning by the management of the organization related to all the uncertainties. It is the process through which the company identifies all the uncertainties which they are going to face in the near future and keep all the resources available for overcoming the obstacles (Dovie, 2019). This type of planning help in increasing the leadership quality of the employees by helping them in taking quick decision to solve the problem and helps in motivating others. As a manager of the nursing house I need to follow the 5 steps by which the appropriate planning could be done related t the business continuity planning:

• Collecting a Business continuity management team: It is the first step which involves the adopting and assembling the management team which will help in setting the continuity objective depend upon the size of the company. In this the employees were made aware of the steps they need to undertake at the time of uncertainties. The team will help in defining the standard which the employees need to fulfill and providing assisting to employees for improving the performance.
• Employee's safety and well-being will be undertaken: Employee's efficiency could be improved if worked in the better and safer environment. The next include reallocating the resources of the organization and providing new equipment which can protect the employees from the patient as they came in direct contact them.
• Identification of the company's risk: the company will identify all type of indirect and direct risk which can hamper the working. This includes financial, operation and the human resources risk so that appropriate measures could be identifying to solve them.
• Identifying appropriate strategy: This step involve identify all the measures through which the risk could be mitigate. This also include implementation the strategies which have been planned by the organization
• Monitoring and controlling: Under this step the organization check the efficiency of the strategy which has been implemented and the improvement which should be undertake for the better result.

The importance of adopting the Business continuity plan could be understood by the following points:

• Nursing house and the care home are the place which requires continuous care of the adults. This plan will help in evaluated the existing plan and help in deciding the measure to improve the performance. Care need to be provided at all the time irrespective of the obstacle the organization is facing the BCP plan will help in implementing the same.
• Care quality commission is the organization which provides rule and the regulation for the working of the care house. The BCP plan will continue monitoring the working and help in decide that all the decision is complied with the CQC.
• BCP will help in determine the upcoming financing need of the organization which makes it easier for the company to face financial crisis. This will help in efficient working of the organization leading to increasing the reputation and goodwill of the care home.

8. Explain legislation, policy and practices underpinning safe and fair recruitment.

The UK government has formed various laws and the legislation which will help in safeguard the employee's welfare and the rights of the employees working in the nursing home. The company needs to comply with all the rules and regulation for the legal and effective working of the organization. The various kinds of rules and regulation in the UK are as follows:

• Data Protection Act 2018: This is the act which aims at protect the personal data of the employees for being misused (Data protection Act, 2023). The employees data should be used by organization in the lawful manner and the employees has right to object if the company is misusing the data.
• Safeguarding Vulnerable Groups Act 2006: The act aims at to provide protection to the adult who are having incapability and disable in doing the same (Legislation regarding Safeguard vulnerable Ac, 2006). This right protects various vulnerable groups from been harm through the organization working.
• Equity Act 2010: Employees in the organization should not be discriminated on any basis including the age, gender or any disability (Equality Act, 2010). The act provides the rights to employees to safeguard form any such happening in the organization. This also include no discrimination in the wages if the employees doing the same task.

The care home has been managed and control by the Care Quality commission which aim at providing the policy and set standard which will help in improving the quality of the work. The commission had aim at providing the recruitment policy, training and development policy which will help in improving the performance of the employees. Under recruitment policy it define that all the nursing home organization should adopt various policy for the betterment of the staff. The company should provide training and development opportunities for fulfilling the personal goals of the employees.

In the adult care organization good recruitment practices involve the following steps:

• The company should be clear regarding the skills and the capability which they are needed din the employees of the organization.
• The application form should be prepared in the best possible way which will help in getting the detailed information regarding the individual.
• Interview should be taken on the fair basis and all requirements of the employees should be met.
• The company should conduct the background check of the employees before selecting the employees.
• The selected employees should made familiar with the superior and the training session should be provided so that employees worked in the desired manner.

9. Evaluate approaches known to improve recruitment and retention of adult care staff.

As the manager in the nursing house it is the duty to acquire the best and talented employees in the organization. The company should focus on adopting an effective method of the acquiring the employees this could be done by providing effective advertisement (Endacott et al, 2022.). The advertisement should include the clear job description regarding the quality the company needed the reward the company could provide which will help in attracting more efficient employees. Fresh talent should be acquired if the company plans to coordinate with various college and universities and explain them the importance and the benefit of choosing home care as the career. The company can get more efficient employees by conducting a referral program which emphasis on the current worker to suggest some candidate with same ability.

Once the employees have been selected the company aims at retaining the employees and reducing the employee's turnover. High turnover will increase the cost of the organization as it includes expense for acquiring and training the employee. The company could retain the employees by providing appropriate wages and the extra benefits. Wages and incentive of the employees are the core most motivators of the employees to work in the particular organization. Training and development session should be conducted by the company which will help in improving the existing skills and gaining new skills by the employees. Employee's development will keep them attach to the company as this will provide job satisfaction and help in achieving their personal goals. For retaining the employees in the organization the company should provide various reward and the nom financial incentives to the employees this will help in motivating the employees which will improve the performance of the employees. This will also help in providing the job satisfaction and improving the morale of the employees which will help in increases the retention rate. The employees if feel exhaust and over burden by the job he will defiantly not going to stay within the job (Ford, et. al, 2021). The company should help employees in balancing the work and the personal life that can help in improving retention of the staff. By employing this all measure the retention rate within the origination could be improved which will help in reduction in cost of the company.

10. Explain recruitment, selection and induction processes in the organisation and own role in them.

The staffing process of the organization includes the recruitment, selection and the induction process which help in acquiring the best and the talented employees in the organization. In this recruitment refer to as the process of identify the suitable candidate for the organization and motivating them to apply in the job position of the organization. This step involves identifying the need of the new employees or identifying the employees which should be replaced. Under this my role is to provide support and the guidance related to the quality and the skills needed in the employees. For identify the talented employees various advertisement will be provided and the digital method of the advertising will be used such as social media. In recruitment process the company will be provided with the variety of the application and the company needs to manage all the application.

Once the application is collected the second step includes identify the best and the suitable candidate form all the bundles. Selection refers to as selecting the best candidate among the all which can fulfill the goals of the organization. For selecting the employees, the company needs to go through the process of selection which involves screening of the application. After screening employees on the basis of the ability and the skills the candidate will be examined on the bases of the knowledge. Interview will be conducted by the HR to understand the interest and the knowledge level of the candidate (Garg, Skempes and Bickenbach, 2020). Once the candidate clears the interview his background check will be done to identify that he is not involve in any criminal act and is safe for the origination to select them. It is the last step under which the job offer will be provided to the employees which include the position for which he is selected and the date of joining. My role in the selection process is to provide guidance while short listing the employees and help in provide question during the interview.

After the selection process has completed, the company needs to make the employees familiar with the existing rule and the regulation of the organization. Induction need to be undertaken by the company which includes creating awareness for the new employees related to the culture and the working of the organization. This will include creating an interpersonal relationship by making them aware regarding their superior and sub ordinate. The employees will be provided with their responsibility and the role which they need to undertake and the conducting training session accordingly. My role in the induction process is to identify what type of skills the employees need to generate on which training should be provided. I will be responsible for planning the induction processes and monitoring the actual performances.

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11. Explain the importance of ensuring employment practices is free from discrimination and harassment.

The employment practices should be done with no discrimination as this will help in improving the performance of the employees. It is the ethical and the moral obligation of the employer to make employees fell satisfied with the job and they do not fell burden by the same. There is some legal framework which restricts the employer from taking any such step which is against the welfare of the employees (Garg et al, 2022). The Equality Act 2010 aim that the employees should not be discriminated on any of the basics such as age, gender, race, religion or disabilities. If the organization is found not following the law then it will result in the legal consequence for the firm. The organization need to ensuring adequate employment practice as to provide dignity and respect to the employees.

The performance of the employees is based on the working environment in the organization which can be effective if the employees are treated with respect which will help in emotional and mental well-being of the individuals. The image and the goodwill of the organization will be improved if they practice non-discrimination policies which will help in attracting more costumers. This will eventually help in increasing the morale and the satisfaction of the employees leading too high productivity and better performances. The client in the organization will be happier by the quality of the care provided by the institution as the well pleased employ will provide efficient services. This shows that the non-discrimination and harassment free environment is necessary for the employees in every organization as this will help in improving the performance of the employee and has a positive impact on the overall mental and emotional health.

12. Explain how to identify the numbers and patterns of staffing required to provide a person-centered outcomes-based service.

In every organization the number of the staff members should be adequate so that effective work could be done on perfect time. In the nursing house the adequate number of employees should be hired which could fulfill different types of the needs. To identify the exact number of the employees the following process will be undertaken:

Identify the different types of the needs very individual has different type of needs which the organization need to fulfill such as the social, physical and the emotional needs. The care organization need to identify the personnel need to complete the routine work of the patients. Physical need include bathing, mobility; taking meals etc, social need includes identify number of the employees which will be needed for interaction with the clients and conducting activities for them (Hansen, 2021). The company needs to identify the number of the patient which is suffering from depression or any other mental disorder. This identification will help in determining the number of the staff company should appoint.

Determine the level of the staff: After identifying the needs of the patients the company will estimate the number of the patient one employee could handle effectively and efficiently. The company could determine the ratio of the employee to the client by undertaking the guideline of the National institution for health and Care Excellence (NICE) (The National Institute for Health and Care Excellence, 2023). The institution suggests that during the night the ratio should be 1: 10 and during day it should be 1:8.

Determine the pattern of the staffing: Staffing patter refers to as the particular time when the need for the staff will be more and the time when the need will be less. It has been identified that during meals and the morning time more employees should be there in the organization and during day time the number could be less. This will help in determine the number of the employees needed in the organization which could fulfill the need of each client.

Monitoring and controlling: Under this step the organization aim at identify the efficiency and effectiveness of the employees in completing the work and the satisfaction which the client are enjoying. Through this I will identify if there is any need to bring changes in the staffing pattern and if necessary changes will be implemented. By this process the adequate number of the employees will be recruited by the organizations which will not unnecessary increasing the financial burden.

13. Analyze factors that could influence staffing requirements and patterns.

There are various internal and external factors which are impacting the staffing requirement and pattern. In the nursing home the need for the staff should be identified at the regular time period and the measures should be determined to reduce their impact. The company decides on the number of the employees required in the organization after evaluating various factors which are as follow:

• The economic condition of the country also have great impact on the requirement of the staff member as the during the recession period the company will not able to pay the expenses of the more employees which lead to reduction in the number of the employees (IDEH, OKPALA and CHIDI, 2020). While in the boom period company could hire large amount of the employees with the increase in the income and the costumer. This will help in cover the cost of the organization.
• In today time there is constant up gradation in the technology of the organization and the company needs to adopt high quality technology for improving the quality of the work. These made the company to hire new employee who have skills and knowledge regarding the operation of the equipment. Introduction of the updated machinery will sometime reduce the need of the employees in the organization as the work could be done by the machinery.
• The requirement of the employees will be highly impacted by the strategies of the organization. If the organization is planning to expand its operation then the requirement of the employees will be increased and if the business is not doing well then it need to cut the organization cost. For reducing the expense the company needs to reduce the number of the employees in the organization.
• The company needs to maintain the employee retention in the company as the lower turnover will not need to hire new employees in the organization. High turnover will need the organization to conduct the staffing process several times in a year.
• Pattern of the staffing are also impacted by the laws, rules and regulation of the country. If there is change in safety and health law and the labor law then the company needs to adjust the number of the staff accordingly.
• In most of the organization the demand of the certain product also influence the requirement of the staff. This indicates that at time of the demand the need for the staff member increases and vice versa. This is the certain factors which are influencing the requirement of the staff member in the organization.

14. Explain how to manage staffing patterns and adjust them to meet changing circumstances.

Staffing pattern in the adult care aim at identifies the number of hours and the days when the rush will be more and according to that the company should hire the employees. Managing the adequate staff member in the nursing house will aim at identify the appropriate number of the employees which could fulfill the needs and preference of the patients. Various measures through which the staffing pattern could be managed are as follows:

Continuous monitoring the available staff: As a manager I will be continuous audit the existing number of the employees in the organization and the efficiency of the employees in completion of the work (Ioannidis, Axfors and Contopoulos-Ioannidis, 2021.). This will include identify the needs and the preference of the employees, their existing skills, capability and the working hour of each employ in the organization.

Conducting development sessions: The care home will aim at providing the development session to the employees so that the each employee will be self-sufficient in fulfilling the role of other employees if some position is left vacant. This will help in not hampering the working of the care institution at any time and help in maintaining the continuity.

Adopting different staffing pattern: The Company should introduce the different staffing pattern by which the need of the patient could be fulfill and the need of the employees will be manage. The company can hire employees on the basis of the flexible hour or the part time basis. This will reduce the cost of the organization and help in fluffing the objective of the firm.

Implementing the Zone coverage: It is the model which is used to determine the time and days in the week when the need for the employees are more as compared to the other days. By this analysis the exact number of the employees which are needed ore will be determined and the company will make strategy to hire the employees more in that day. This will help in saving the cost by not paying on the regular basis and help in managing the employees in the organization.

Adequate communication: There should be adequate communication channel established in the organization which will help in identify the need and preference of the employees. The organization should focus on fulfilling the need of the employees which will help in retention of the employees in the organization and eventually leading to enhance their performances (Jones, 2022). This is the ways through which the company could effectively manage the employees in the nursing home and lower the employee's turnover of the organization. This will help in reducing the cost for the company and leading to increase profitability.

15. Analyze succession and contingency planning in relation to workforce.

Continuous planning refers to as the advance planning for all the resources and the element needed in the organization which could be required at time of occurrence of any obstacles and the uncertainness in the organization. Company's success is depending on the how effectively and efficiently the employees of the organization have been managed. Succession planning refers to as the selection and recruitments of the employees which are best suitable for the role based on their skills and knowledge (Importance of contingency planning in the Adult care, 2023). In the nursing home it is very important to conduct this planning as this will help in identify the best employees which are having the desired skills and the knowledge. In the health care industry the employees could not perform activities if not having full knowledge as this could hamper on the health of the individual. The crucial element which needs to be analyses for the succession planning includes;

• There are various roles in the organization and among those some cannot left vacant at any point of the time. In the succession planning the organization identify the entire crucial role which is important for the firm's operation (Khan, Gao and Abid, 2020). Nurses, nursing assistant, Administrators and the administering medication are the key employees whose position could not be left vacant at any time period in the nursing home.
• Succession planning also involve identifying the employees which have potential to fulfill the role in the future when the need arise. This includes conducting various programs which will help in identify the potential of the employees such as assessment of the leadership and motivation skills, evaluation of the performance etc.
• The manger is also liable to provide the opportunity when the employees could develop their skills. This included conducting various training and development sessions which could help in developing new skills and enhancing the existing skills which will help growth of the nursing home in the future.

The organization can face the situation when the critical role is vacant at that time contingency planning will be helpful. This is helpful in facing all the uncertainties and unpredicted occurrences which is impacting the working of the organization. This uncertainty includes the any emergence, increasing employee's turnover and the shortage of the staff. Contingency planning can be effectively done through adequate estimation of the various factors. The company needs to assess the human resources risk which is prevailing or which can occur in the future. Advance estimation of the risk will help in preparing the resources on time so that the company should face all the unexpected events (Kichloo et al, 2020). To overcome the human resources risk the company should conduct meeting where the needs and the preferences of the individual could be identified by the manger. This will help in identify the measures through which this could be improved and help in lower employee turnover. The company should adopt a proper system where the leave of the nurses should be managed so that in the nursing house there will be no shortage of the employees at any point time and will hamper the firms operations. Contingency planning should be done by the managers which will help in reducing and mitigating the risk which could impact the working of the organization. The plan which have formed should be implemented and monitor for identify its effectiveness.

16. Analyze the organization's performance management procedures, and own role in these

The performance management is very crucial in the organizations determine the effectiveness of the performance undertaken by the employees. The company needs to clearly define the expected result from the employees and set the goals which they need to achieve. The process of the performance management could be understood by the following points:

• Setting up of goals: This step include setting up of the SMART goals of the employees in the adult care. This will help in provide clarity regarding the company's expectation. My role in this step include identify the potential and the skill of the particular employees then setting up of the goals which they could achieve.
• Regular monitoring: The performance of the employees will be regularly monitored by observing their performance (Kleinhans, et. al, 2023). My role in this will be undertaking the survey with the patient to determine their satisfaction level from the services and review output from their work.
• Performance Evaluation: I will conduct the periodic performance review session for analyze the performance of the employees. This will include identify whether the employees performance have improved or declined.
• Feedback and training: After the performance evaluation the feedback will be provided by me to the employees regarding their performances. This will help in determine the need of the training and conducting sessions which could improve their performance.
• Planning for the improvement: After providing the training if their performances has not increased yet then I will formed an alternative plan. This will include the detailed regarding the skills in which improvement are needed and describe measure to achieve them.

17. Analyze the organization's conduct, discipline and grievance procedures and own role in these.

The employers in the organization are responsible to address the disciplinary and the grievance procedure in the UK. The efficiency and the effectiveness of the employee performance are checked through the disciplinary procedures. Employees raise various issues and the problem which could be solving by the Grievance procedure. My role in these will be of controlling the grievances and the discipline procedure (Luo et al, 2020). This could be done by conducting the performance evaluation in the organization at the particular time interval. These will help in determine the efficiency with which the care services have been provided by the employees. The grievance processor could be controlled by me by determine the problem which employees are facing. One to one communication will be conducted with employees to determine the appropriate solution for the problem. This will help in maintaining the goodwill and the reputation of the company in the industry.

The disciplinary procedure will be conducted by the manger which include the step which involve analysis the SMART goals which has been set and identified the need if any to modified them. Once the goals had been determine then the performance plan will be formed according to which the employees in the organization need to work. At the regular interval evaluation of the employee's performance will be conducted to identify the improvement in the employee's performance. Adequate training session will be conducted to improve employee's performance and maintain the disciplinary procedure. The government in UK has established Employment Act 2008 which describes the cat which should be undertaken by the company to maintain the welfare of the employees (Masdari and Khoshnevis, 2020). The nursing home will be compile all its action with the Act so that the employees will not feel discriminated and the changes for the formal compliant will be reduces. This will help in improving the employee's satisfaction and morale which will help in gaining effective outcome from their performance.

18. Explain how services are commissioned, procured and funded

Commissioning

Clinical Commissioning Group is the authority responsible for providing the adequate health and social care to the local population by determining their needs (Role of Care Quality Commission, 2023). This process is referring to as commissioning in the adult care sector. The process of commissioning could be undertaken by the following steps:

• The first involve identify the needs of the local authority by conducting a survey.
• After determine the need adequate steps have been undertaken which will help in designing the services to fulfill the needs.
• The CCGs will address the need to the adequate nursing house that could provide the services.
• Last step include monitoring and controlling the service of the adult care which will help in identify their effectiveness.

Procurement

Procurement involve identify the best nursing home which could fulfilling the needs and the preference of the local population. There are various steps have been undertaken which could help in completing the process of the Procurement (McGilton et al, 2020). This also include identify the need and wants of the local population. Once the needs have been determine next step is to determine the nursing home which could satisfy the needs. Various nursing home facilities will be evaluated on various bases such as the services and the effectiveness of those services. After evaluation the best among all will be selected and the contract will be signed between the parties.

Funding:

The nursing home in the UK will be funded by the various local and national authorities. Various initiatives and the fund have been established by the government of UK to provide financial support to the adult care organization (Adult Social Care Funding, 2023). Some of the sources of the funding are as follows:

NHS funding: The individual with the need of the primary health care been financed through the fund of the NHS.

Local Authority Funding: There are various eligibly criteria which has been established by the local authority of the UK (Mullins-Jaime and Smith, 2023). Individual fulfill the criteria are eligible for the having the fund from these fund sources.

Individual funding: The nursing home in UK are provide fund through the Individual or the family members who pay their own expenses.

19. Analyse current drivers shaping adult care, funding mechanisms and related services gaps in current market provision

The need for the nursing home for the adult has been raised due to following factors and the changes in the country.

• Changes in the policy: The Care Act 2014 had create emphasis on the government of the UK to establish such care home which will help in well-being and the prevention of the individual in the Countries.
• Changes in the Demographics: As the age of the people increase the need for the care home also increase (Price et al, 2019). It has been estimated form the survey that the number of aged people in the country will be increased by 16 million in the upcoming tine. It is the 40% increase in the number from the present time.
• Up gradation in the technology: There is constant improvement in the technology being used in the health care homes. These are help in easing the process of the care and efficiently working.
• Expectation of the public: In today time the public expectation has been changes and the demanding at personalized care with high quality equipment's.

Mechanism for Funding

Funding is the most important element for the successful working of any organization. Private and public sector sources of funding have been used to provide funds to the nursing home. Government in UK has created provision to help the individual who cannot afford for themselves. The local authority has described some criteria and patient qualifying the criteria can be avail with the care facility at no cost (Rajagopal et al, 2022). The government had created separate fund naming NHS funding which provide funding for the individual with the complex health issue. Private funding include the payment from the individual who are capable enough in paying their own expenses and want to enjoy the high quality facilities which are not provided by the local authority.

Service Gaps in current Market Provision

The need of the actual service and the available services in the market are not the same which create the gaps. The reason for such gaps is because of the service provided in some region of the country is far better and in some reason it is not up to mark which is widening the gaps The employees and the nurses in the home care are not well sufficient some time or lacking some skills which is hampering the quality of service been provided. If the home care did not adopt the effective employee management in the company then it will create shortage of the employee's when the need arise. Sometimes the people residing in the rural area are incapable to take the benefit from the services available in the urban areas where they can't reach because of financial reasons.

20. Explain how your own service relates to the wider market and needs of the local population now and in the future

The services provided by the nursing home are related to the wider market as it covers various social services, health care providers and the local population. For fulfilling the needs of the population, effective planning and for successful providing the service, the facilities of the nursing home need to be coordinated with the wider market. The current relationship with the market could understand by identifying the competition and collaboration with the other services. The services provided by the nursing home are supporting the hospital services by helping in improving the health of the patient through there constant care (Schlüter et al, 2023). The services provided by the health care need to collaborate with other social services organization for better outcomes. There are plenty of the nursing home in the UK and the services provided by our centre need to be more effective to have competitive edge in the market.

Satisfy the needs and wants of the population:

The service provided by the nursing home should be able to fulfill the needs and the preference of the population of that area. To identify the services which could fulfill the needs of the individual the company should focus on the demographics of those areas. This include identify the number of the aged in the areas, the most common health issue in the area and the economic status of the individuals. Once the company has understood the demographic next step includes the identification of the gaps in the services and the reason behind the gaps. This could be because of the lack of skill employees or due to demographic of that area. The home care organization is operating in the dynamic environment and to cope up with the changes the company should provide services which could be adapt with the changes in the market.

Future Considerations

As the nursing home is working in the dynamic environment there are various factors which cam impact the working of the firm in the future. These include the changes in the demographic of the country as it has been estimated that the number of the aged population in the UK is going to increase in the coming years. This will create challenges for the company to manage the patient and the three changing needs. The organization will face the obstacle for the continuous up gradation in the technology as the company need to incur expense on the regular basis. The rules, regulation and the funding of the organization will be impacted by the changes in the policy of the health and care industry. This all will negatively impact on the working of the firm and the measures should be undertaken on the regular basis to survive in the market.

21. Explain how own service will need to evolve to meet demand for social care services now and in the future

The concept of the social services has been developed in the 20th century with the aim of providing support to the disable and the diseased individuals. With the change in the time the services which are been provided need to evolve according to the needs and preferences of the individuals. The companies need to conduct a research program and need to identify the changes which could occur in the needs and preferences of the individual. This will help in determining the appropriate measures which will be beneficial for the company to adapt the changes. Up gradation in the technology, policy changes, societal attitude and the demographics changes are the various factors which are influencing the evolution of the social services.

Technological changes: With the change in time there is continuous up gradation in the technology which is been used in the nursing home. The nursing home should introduce new technology in the organization which will help in improving the performance of the care home.

• Now: In current time electronic health records have been used to record the changes in the health of the patients. This will help in proper monitoring and controlling the status of the health of individual.
• Future: With the change in the time robots could be used for the various services such as providing medicine and to play the role of assistance.

Demographic changes: This includes the changes in the number of the elderly individual in the country. This will increase the demand for the care services in the country.

• Now: The social services aims at the providing the care to the individual which could help in improving the mental, physical and social well-being of the individuals.
• Future: Same services need to be provided to the older people but in future the services should be expanded and more skilled employees will be needed.

Societal Attitudes: The perception of the society towards the concept of the society has been changed over time.

• Now: In the current situation individual are becoming aware of the importance of the personalized care and its impact on overall health.
• Future: The services need to be transformed and improved in the upcoming years due to the change in the attitude of the society.

Policy changes: There is constant change in the policy of the country related to the health and the care of the individuals.

• Now: The Company needs to adopt services which are in complied with the existing policies and the regulations.
• Future: The changes related to the funding and the operation of the organization need to be undertaken. The services provided by the care centre should be modified accordingly.

22. Explain what is meant by an integrated health and social care system.

Health refers to as the physical, mental and socially free from any stress or disease where as social care refer to as providing the care with less cost. Integrated health and social care include the combination of the health and care services which will help in providing adequate care to the individual but at less cost (Integrating Health and Social Care Services, 2022). By adopting this system the individual will be provided with the better experience, high quality care and at too at less cost. Following are the characteristic of the integrated health and the social needs:

• This type of the care system aims at providing the personalized services and the care to the individual. This include identify the needs and the preferences of the patients and provide services which could be satisfied that. This aim at fulfilling the mental, physical and the social needs of the individuals.
• This care system helps in improving the coordination between the health and the social services. This includes sharing of all the information related to the status of health of the patient to the employees.

There are various benefits of the integrated health and social care services in the country which could be understood by the following points:

• This system of the care aims at improving the quality of the services by providing right care at the right time.
• This type of care help in improving the mental well-being as this will reduce the stress and the confusion level of the individuals. As this can be as the patients need not to visit various doctors for their diseased rather they need to contact to the one individual on the regular basis.
• It is the social care which aims at reducing the cost of the services which have been provided. This integrated system of the care will help in improving the efficiency of the services by reducing the duplication of the services.

23. Explain the rationale and legislative context for integrated approaches to service provision

The rational for the integrated services of the health and the social care include the awareness related to the interconnection between the various complex societal issues. These types of the approaches help in improving the efficiency of services provided by the reducing the scope of duplication and effectively employing the resources (Yu, Morotomi and Yu, 2020). These type of system of care help in improving the effectiveness of the outcome as the decision is taken after analysis all the factors of the individuals. It includes evaluating the mental, Physical and the social well-being of the individual before taking any decision. This system helps in maintaining the equality at the nursing home and ensure no discrimination has been done on the basis of the providing the services. The entire individual has the adequate access to the services of the nursing home.

Legislative Context for the integrated approach

There are different types of the policy framework in the country which aim at the introducing the integrated health and care approach at the nursing home. This helps in improving the quality of the care being provided and restricts the owner from performing any discrimination within the nursing home. This is given by the equality Act formed by the government of UK emphasis on the importance of the non-discrimination at the care centers. There are various regulations for the effective implications of the integrated approach which consist of the setting up of the quality standard which the nursing home need to followed. This ensure effective implication of the services by the regularly undertaking the audits and the inspection in the nursing home.

24. Evaluate local and national initiatives to better integrate health and social care systems and services.

Integration of the health and the social care helps in improving the quality of the service been provided and reducing the cost for the individuals. This integration has been promoted through the authority of both the national and the local government. Various initiatives taken by the government are as follows:

Local initiatives

The local authorities have undertaken variety of the initiative for improving the coordination among the social and the health care services of the country. To improve the coordination among the services a plan has been created which emphasis on recording the needs of both health and social care. The plan should include the solution which could be implemented in the care industry to improve the performance of the organization. The government has taken initiative to launch the website where the information of the patient could be shared and could be reached by both social and health care department. This will help in improving the coordination and the communication between the providers. They have also take initiative for improving the collaboration by providing joint training to the employees of the health and social care.

National Initiatives

Integration of the health and social care has been promoted by the rules and the regulations of the national authority. The government of UK has made various policies which emphasis on the cooperation and the interconnection of the health and the social care. Health and the social care 2012 policy has been formed by the Government which make it legal compliance to integrate health and social care services (Ahmad, Zhang and Yan, 2020). The government had taken initiative to provide adequate financing for promoting the integrations of the health and social care. The better care fund policy has been formed which aim at providing fund to the local areas which will help in improving the integrations between the heath and the social care services. The government had also formed a national standard for the promoting this type of integration. This helps in the providing the roadmap or the framework on which the health and social care services need to work.

25. Analyze the impact of more integrated systems and processes on working practices and relationships.

The working of the organizational and the relationship between the various employees have been impacted by the integrated system if the health and the social care. These integrated systems will have positive impact on the working of the organization. This could be understood by the following points:

• Increase the efficiency and productivity: This will help in improving the efficiency and the productivity of the employees in the organization. The efficiency could be increase as integration will lead to introduction more sophisticated and the automate machine in the health and social care industry and which will help in reduce the cost of the each task. With the introduction of the automated equipment the employees could complete their duties in less time helping in increasing the productivity.
• Better communication and cooperation: Integrated system will help in better communication between the employees by providing the platform where the information could be shared. The coordination between the employees could be increased by introducing the instant messaging, calendar and the project management system.
• Enhancing employee's satisfaction and morale: By the introduction of effective integrated system the work for the employees will reduce which will help in increase the motivation of the employees. This will also help in improving the satisfaction of the employees because of the reducing the burden and stress.

SECTION 2

1. Analyze own role in developing a vision for the service.

Organization direction and the strategy are impacted by the Vision of the company in long term. As the manager of the nursing home I will be having a crucial role in determining the vision of the adult care organization. Various important roles and responsibility in formation of the vision are as follows:

Determine the vision: Under this step I will identify the crucial values and believe which are guiding the working of the organization. The vision which I have determined will be evaluated on the basis of its relevance and its impact by understanding the needs of the employees and the community (Edwards et al, 2022). The long term suitability of the vision will be identified by doing estimation regarding the upcoming trends in the future.

Communication Vision: The vision should be selected which can clearly define the long term objective of the firm to its stakeholders. The company should regular communicate the vision to ensure that all the action is in compile with the determined vision. Inspiration and the motivation should be provided through vision so that employees work effectively towards achieving the goals.

Action should align with the vision: This is the step in which I will formulate the policies and the plans which are in align with the vision of the company. This also includes describing the steps and the process through which this goals and the objective could be achieved by the employees. I will also ensure that the adequate human and physical resources are available in the nursing home which will help in accomplish the goals.

Take initiation: To receive the appropriate outcome form the employees I need to undertake the initiation which will include the changing my behavior which will demonstrate the vision and the goal of the organization. I will continue motivate the employees who will help in fulfilling the goals and the objective of the organization.

Maintaining the legal compliances: My role in this step include identify whether the measures which the company has implemented are compiling with the legal requirement or not (Wodchis et al, 2020). Quality of health and the care services will be checked so that no compromise has been done with the quality and ensure that all the actions according to the standards.

Monitoring and controlling: In this step I will continuous monitor the performance of the employees and ensure that all the actions are in coordination with the vision of the company. Regular feedback will be taken from the staff member and the derivative plan will formed to improve the performances.

Stakeholder involvement: It is the last step in which I will be analysis the needs and the preferences of the stakeholder and determine whether the step taken by the employees in the organization are satisfying their needs. I will also aim at providing the clear information to the stakeholders so that they could be aware regarding the progress the company is undertaken. This will help in maintaining the transparency with the stakeholders.

2. Evaluate how the vision, and future of the service, may be affected by a range of factors.

The vision and the future of the adult care services in UK are affected by Multiple factors. These factors are further distinguished between the internal and the external factors which are responsible for promotion or demotion of the services being provided. Some of the factors influencing the future of health and social care in UK are as follows:

• Up gradation in technology: With the up gradation in the technology it creates the scope for more innovation and provides opportunity for the industry to expand their services. This will positively impact the growth o the adult care services in UK. These could have negative impact also as if the company is unable to cope up with the changing technology environment and can't afford to install new equipment then this would made it difficult for them to adjust in the changing environment.
• Policies changes: The nursing home need to be compiling with the rules and the regulation of the government to survive legally in the industry. Government introduces new regulation and policies for the working of the nursing home in UK over a period of the time. This change in the policy has both positive and the negative impact on the working of the organization. If the changes are in favor of the firm then it will create the opportunity for the company but sometime the policies which are against the firm can create the challenges.
• Market Trends: The long term survival of the healthcare centers will be depended on the demand of the services in the market. If the company is proving the services as per the market trend then it will able to gain more clients which will make the growth sustainable. If the company is not introducing the current trend then it will be difficult for the company to survive in the future.
• Economic factors: The financial position of the costumers in the market will also have an impact on the future of the healthcare industry (Turner and Turner, 2019). During the time of the inflation and recession the spending pattern of the individual is impacted which will negatively impacted the working of the nursing home in the future. It will have impact on the profitability of the company and made it difficult to survive in the market.
• Social factors: The need and the demand for the nursing home will be directly impacted by the changes in the societal value and preference of the consumer. Unfavorable change will reduce the demand for the services and vice versa.
• Amount of competitors: The future of the nursing home in the country will depend upon the number of the competitors in the market. If the number of the competitors is large then the company needs to incur expenses on the purchase of the innovative technology so to attract more clients. This will impact the profitability of the healthcare and determine the long term survival scope for the nursing home.

3. Analyze how to ensure the vision and future direction of the service remains compatible with internal aspirations of the service and the external adult care system.

There are multiple approaches which need to be implemented to ensure that the vision of the company is corresponded with the internal aspiration and the external care system. Various strategies which the company should implement in order to maintain the compatibility are as follows:

• The nursing home should compile with the standard which are been formed by the care quality commission in the UK (Zhu et al, 2020). This will help in maintaining the efficient quality of the services been provided and help in effective working,
• All the changes which are taking place in the technology, healthcare and the demographic of the country need to be analyses. This will help in forecasting the changes which could occur and impacted the working of the nursing home.
• The challenges which have been faced by the local service provider should be identified and the good relationship should be maintained with them. This will help in understanding the needs which our nursing home had to fulfill.
• Employees and the staff of the Nursing home should be keep satisfied which will help in long term growth scope for the company. Employees should be regularly involved in the decision making process which will help in determining their expectation and taking decision which will help in achieving that.
• The company should undertake measure to improve the skills and technique of the employees. This will help in getting the employees ready to face the uncertainties in the future. To align with internal aspiration the company should focus on fulfilling the needs and the preference of the local population.
• The vision of the company should be modified according to the internal aspiration and external care system. New strategies should be formed by the company's management which will help in fulfilling the vision of the employees. Regular review and monitoring should be done by the company to identify the viability of the plan. Adequate measures will be undertaken to bring changes in the strategies if the existing plan is not efficient.
• The channel of communication within and outside the company should be improved in the healthcare industry (Taderera, 2019). This could be undertaking by regular meeting with the employees which describe the vision of the company and making them aware regarding the strategic which they need to implement. The communication with the stakeholders could improve by sharing the vision and the idea of the company through various articles, meeting and the projects.
• The healthcare industry is operating in the dynamic environment which makes it necessary for the company to bring adequate changes with the times. The company's should be able to adapt the changes which are occurring with the time and introduce innovative technology through which the impact for the care services could be improved.
• The company should provide scope for the continuous improvement in their performance which can be achieved by taking the feedbacks from the entire stakeholders.

4. Review and monitor stages of the plan, adapting approaches where needed.

The review and the monitoring stage is very crucial in identify the viability of the plan which has been implemented in the organization. The company should review the working of the strategies to identify the approach which they should implemented to improve the performance. There are various steps through which the review stages could be fulfilled which are as follows:

Review the existing Vision: The first step involve identify the viability and the effective of the current vision of the company. This will help in determine whether the current vision has the scope for the long term survival of the company or not. The nursing home operates in the dynamic environment so the vision of the service provider should be evaluated on the basis of the current needs of the employees and the local population.

Monitoring the Performance: The Company's has established the key indicators which will help in comparing the actual performance with the standard performances. Benchmarking technique will be used to identify the deviation from the standard being set and determine the alternative course of action which could be undertake to reduce the deviation.

Identify the market trends: There are constant changes which are occurring in the technology, policy and regulation, change in the customer preference which are impacting the working of the nursing home. This factors should be identified and analyze on the basis of their impact on the working of the company. The company should adapt approaches thorough which these changes could be handled and reduce their impact on the operation of the company.

Involving stakeholder: while shaping the vision the needs and the preference of the employees, customer and other stakeholder need to identify. Regular feedback, survey and interview are various methods used to collect the information regarding their preferences. This information will be used to evaluated the exiting vision of the company and help in identify the viability of the vision (Spinelli et al, 2019). Adequate measure will be undertaken by the management of the nursing home if the current vision does not show relevance to the needs.

Adapt approaches: This is the steps which include identify various solution and the measures which the company need to undertake for make the vision suitable to the current market trend. This approach includes evaluation of the current vision statement, identify and setting up of updated goals, designing strategy to fulfill the goals. The new strategic plan needs to be evaluated on the basis of the current need and preference of the costumers.

Proper communication and implementation of the Plan: This is the last stage which includes informing the employees and the staff regarding the changes which has been undertaken in the vision statement. This also includes making the organization aware regarding the new strategy and the direction in which the employees need to work. This could be achieving by effective communication between the superior and the sub-ordinate.

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