Cancellation Policy
At New Assignment Help UK, we aim to deliver high-quality academic support catered to your requirements. However, we know that situations may arise where you want to cancel an order. This cancellation policy traces the terms, conditions and practices for requesting cancellation, providing transparency and fairness in every transaction. This policy applies to all customers of our services and covers cancellation requests, refund eligibility, exceptions and the method of submitting cancellation requests.
Conditions When You Can Cancel The Order
If you submit the cancel request within the specific timeframe, then it can be considered for approval. The eligibility criteria for approval involve:
- The cancellation can be requested within 12 hours of order placement, and that is also when the writer is not assigned. If the writer is already assigned, then there are no chances of cancellation.
- If you cancel the order after 12 hours and no writer is assigned by that time, then 50% of the refund will be provided.
- If the expert has begun the work, cancellations are not acceptable. But in special cases, a partial refund may be provided depending on the work progress.
- You can claim a full or partial refund if the work delivery is delayed without notice. If the delay is caused by the client's mistake, no refunds will be issued.
- If the assignment lacks quality and doesn't meet academic standards, then you can request revision first. Still, if you are unsatisfied and the issues are unsolved, a refund will be granted based on an internal check by the QAD team.
Steps For Cancelling An Order
If you have made up your mind to cancel the order, then follow these steps:
- Submit a request: Email our customer care executives at contact@newassignmenthelp.co.uk. Provide your order ID, reason for cancellation and any essential details asked.
- Verification process: We will review the request and check the order progress. You will be informed about the cancellation approval or rejection within 1-2 business days.
- Refund processing: If your request is approved, the refund will be initiated within 7-10 business days. The payment will be credited to your original payment source used for the prior transaction.
Non-acceptable Cases For Refund
Here are a few conditions where your cancellation request will not be approved for a refund. This includes:
- If a customer provides wrong information or cannot provide essential documents on time.
- In case the customer doesn't need the project but the order is already in progress.
- Claims regarding plagiarism should be approved with a valid plagiarism report from honest sources.
- If delayed delivery is caused by the customer's mistake of providing incorrect details.
- If customers disagree with any of our terms and conditions, we have the right to revoke the order immediately.
- Users cannot request cancellation if projects are being done on an urgent basis or if a draft has already been sent to you.
At New Assignment Help UK, we give prominence to client satisfaction while providing fair and transparent policies. We suggest all customers thoroughly read this cancellation policy before placing an order. For further queries and discussions, please contact our customer support team through email, WhatsApp or live chat. By employing our services, you accept our terms mentioned in this Cancellation Policy.
